Benjamin Upton Email & Phone Number

Melbourne, Victoria, Australia

Leading BAU and strategic project QA tasks across the Big Red Group’s brands, I am the driving force in owning, executing, innovating and communicating day to day testing activities with the technology team and other business stakeholders.Owning and developing the test automation framework across both front-end and back-end technical stack assets, I work in close collaboration with the Product Owner, Development Lead, Developers & Product Managers to ensure the right testing scope coverage is being met. Applying focus on both customer experience and technology, I apply my skills in Watir (Ruby - Selenium), building and maintaining an automated suite of tests that cover primary user flows across ecommerce platforms.Skillset* Writing and reviewing test cases and test plans* Test automation (Selenium, Watir)* Postman* Jenkins* JIRA/Confluence

Sydney, Australia

• Working with key stakeholders to understand strategic goals and alignment. • Using new and existing data (online and offline) to drive solution decisions • Creating wireframes to demonstrate solutions • Generating users stories and other documentationBuilding automated testing frameworks and writing and maintaining automated test suites (selenium, Ruby, Watir) • Working closely with engineering, assuring that business requirements are communicated throughout ideation, development, and testing/delivery • Developing and maintaining high quality project documentation through the lifecycle of the project • Produce automated scripting and framework, using Cucumber (Ruby/Watir) • Create new test cases and modify existing ones to provide better coverage • Document test cases, bug reports and automation plans

Pyrmont

• Develop / execute manual and automated test cases for web aplications and APIs • Understand business user stories including User Acceptance Criteria • Perform user acceptance testing • Produce automated scripting and framework, using Cucumber (Ruby/Watir) • Create new test cases and modify existing ones to provide better coverage • Document test cases, bug reports and automation plans

Pyrmont

Service Delivery: Real time call centre queue management. Managing and actioning impacts in relation to customers and response time.System Support: Acting as a point of escalation for IT related issues, including hardware, phone systems and software.Scheduling/Rostering: Managing all call centre staff scheduling, reducing the impact of wait times for customers. Also management and monitoring of call centre staff productivitySystem Testing: Conduct pre and post implementation testing, working with IT and the development team to ensure any issues identified in testing are resolved prior to going to sprint and conduct post implementation review of all testing.

Product Management

Certificate Iii In Music Industry (Technical Production)

High School Certificate