Benjamin Westall Email & Phone Number

London, England, United Kingdom

• Within departmental projects analysing stakeholders, making use of power/interest matrices in order to determine information sharing and communication timelines. Further, utilising knowledge of analysis frameworks such as PESTLE and SWOT analyses in order to depict strengths, weaknesses and varying factors affecting the department and the wider projects.• Managing the implementation of student data through multiple systems as they are enrolled onto programmes.• Key contact for internal stakeholders as well as student queries and concerns to ensure maintenance of consistent high quality results and feedback.• Overseeing the coordination of assignments involving working with faculty and various departments to produce effective learning outcomes.• Rigorous screening and liaising with external examiners to make sure we are fitting with regulations and quality assurance checks of assignment submissions.• Support for students in various capacities in terms of welfare, wellbeing, and assessment deferrals.• Managing the organisation of student events from planning stages to delivery for on hand support for any potential issues and ensuring a positive closing.• Multi-platform data tracking systems ensuring that student information is accurate, up to date and being able to address any particular patterns and discrepancies.• Collaborating with design and marketing department to produce effective and engaging promotional material for current students as well as bringing more potential business.• Administration of various staff needs within the business such as minute taking and agenda producing for high level meetings, as well as implementing training and onboarding of new staff members.• Project managing the exams process for the within the undergraduate team which involves setting deadlines for academics, assembling stakeholders, assigning duties, performing quality assurance, and tracking progress up to completion.

London, England, United Kingdom

• Key component in hiring new fractional staff members and implementing contractual agreements, proceeding with training and on-boarding processes.• Acted as a central point of contact in coordinating and communicating various requests, actions and deadlines within a number of departments including but not limited to IT, Campus services, Faculty, Admissions, Marketing, Finance and HR.• Managed communication through various channels for different departments involving minute taking for multiple regular meetings.• Oversaw three separate inboxes, responding to all student and staff queries for the Politics department. • Project coordination to ensure scheduling, and allocation of programmes and modules ran smoothly, resulting in high quality learning experiences.• Budget management and tracking to ensure that external stakeholders were invoiced in a timely manner, maintaining costs to create effective revenue outcomes.• Finance management for fractional teaching staff within the department, scaling salary points and allocating teaching hours.• Managed and organised both internal and external events for various stakeholders across the school.• Large scale data integration and implementation through multiple systems involving assignments, deadlines and finance, as well as reporting. • Managed website content and information in accordance to school updates, regulations, and news to provide for both internal stakeholders and external clients.

Tokyo, Japan

• Developed English lesson material for classes of all ages and abilities.• Delivered tailor made courses focusing on conversation and reading using a flexible approach and deep understanding of individual student’s learning requirements. • Provided a fully immersive English language acquisition environment.• Led larger activities and managed events from start to finish, including material preparation and English content creation. • Consistently enabled students to pass their TOEIC exams.• 100% success rate with trial lessons, bringing many students into the school.

London, United Kingdom

• Provided support in the preparation of business programmes offered within executive education.• Met deadlines for preparation of class materials and external goods which needed to be sourced, purchased and organized. • Served as the main port of communication between professors and event managers to acquire all necessary equipment, such as books, gifts, class materials.• Organized the booking of event spaces, oversaw the lists of those attending and managed all individual participant requests via excel databases and email correspondence.• Communicated with varying internal and external stakeholders to meet the individual needs of participants • Worked on a post-programme project outside of my role with ING by facilitating scheduling between participants and coaches.• My work on the Vodafone project for example was appreciated and highlighted in our annual departmental meeting. This contract was renewed and we gained an invaluable new client having received a 98% satisfaction rate on said programme.• My programmes’ averages always remained above 90% in participant feedback.• Consistently balanced at least 5 programmes at one time, and aided the in team tasks such as clearance of residual school stock, raising POs for the finance department and providing student verification for former Executive education attendees.

• Communicated with customers via telephone and email to answer all account requests and inquiries regarding financial products offered.• Trained to uphold stringent security measures and data safeguarding to prevent fraudulent activity. • Entered data onto varying spreadsheets and banking systems accurately and efficiently.• Sold financial products offered within the bank to customers looking to invest their money within fixed rate deposits. • Built client relationships and successfully referred 12 clients to our mortgage department thereby increasing client engagement with the bank.• Working with banking systems I became the top account opener, reducing the original process time down from 30 minutes to 8 minutes.• Scored highest within my team on customer feedback questionnaires following clientele engagement.

Business Analysis Level 4 Apprenticeship, Business Analysis

Comprehensive training in Business Analysis, giving on-job training to enable use of learnt skills. Business process modelling.

Bachelor’S Degree, History, 2:1