Benjamin Westall Email & Phone Number

London, England, United Kingdom

• Within departmental projects analysing stakeholders, making use of power/interest matrices in order to determine information sharing and communication timelines. Further, utilising knowledge of analysis frameworks such.
• Managing the implementation of student data through multiple systems as they are enrolled onto programmes.
• Key contact for internal stakeholders as well as student queries and concerns to ensure maintenance of consistent high quality results and feedback.
• Overseeing the coordination of assignments involving working with faculty and various departments to produce effective learning outcomes.
• Rigorous screening and liaising with external examiners to make sure we are fitting with regulations and quality assurance checks of assignment submissions.
• Support for students in various capacities in terms of welfare, wellbeing, and assessment deferrals.

London, England, United Kingdom

• Key component in hiring new fractional staff members and implementing contractual agreements, proceeding with training and on-boarding processes.
• Acted as a central point of contact in coordinating and communicating various requests, actions and deadlines within a number of departments including but not limited to IT, Campus services, Faculty, Admissions.
• Managed communication through various channels for different departments involving minute taking for multiple regular meetings.
• Oversaw three separate inboxes, responding to all student and staff queries for the Politics department.
• Project coordination to ensure scheduling, and allocation of programmes and modules ran smoothly, resulting in high quality learning experiences.
• Budget management and tracking to ensure that external stakeholders were invoiced in a timely manner, maintaining costs to create effective revenue outcomes.

Tokyo, Japan

• Developed English lesson material for classes of all ages and abilities.
• Delivered tailor made courses focusing on conversation and reading using a flexible approach and deep understanding of individual student’s learning requirements.
• Provided a fully immersive English language acquisition environment.
• Led larger activities and managed events from start to finish, including material preparation and English content creation.
• Consistently enabled students to pass their TOEIC exams.
• 100% success rate with trial lessons, bringing many students into the school.

London, United Kingdom

• Provided support in the preparation of business programmes offered within executive education.
• Met deadlines for preparation of class materials and external goods which needed to be sourced, purchased and organized.
• Served as the main port of communication between professors and event managers to acquire all necessary equipment, such as books, gifts, class materials.
• Organized the booking of event spaces, oversaw the lists of those attending and managed all individual participant requests via excel databases and email correspondence.
• Communicated with varying internal and external stakeholders to meet the individual needs of participants
• Worked on a post-programme project outside of my role with ING by facilitating scheduling between participants and coaches.

• Communicated with customers via telephone and email to answer all account requests and inquiries regarding financial products offered.
• Trained to uphold stringent security measures and data safeguarding to prevent fraudulent activity.
• Entered data onto varying spreadsheets and banking systems accurately and efficiently.
• Sold financial products offered within the bank to customers looking to invest their money within fixed rate deposits.
• Built client relationships and successfully referred 12 clients to our mortgage department thereby increasing client engagement with the bank.
• Working with banking systems I became the top account opener, reducing the original process time down from 30 minutes to 8 minutes.

Business Analysis Level 4 Apprenticeship, Business Analysis

Comprehensive training in Business Analysis, giving on-job training to enable use of learnt skills. Business process modelling.

Bachelor’S Degree, History, 2:1