Benjamin Wible Email & Phone Number

Los Angeles, CA, US

Los Angeles Metropolitan Area

Los Angeles Metropolitan Area

Denver, Colorado, United States

- Develop and execute network management through securing capacity, rate negotiation, and lane optimization to new client onboarding, trial management, and SOP build out- Lead an ongoing Voice of the Customer series for research and development of new SaaS software platforms to drive internal and external optimization, ultimately reducing customer costs by.

Long Beach, California, United States

- Lead client success-focused initiatives to support a 4X YOY growth of an organization-wide book of business, ranging from $15MM - $25MM annual spend- Drove a 25% reduction in cost to serve per order by redefining department structures and aligning cross functional teams on operational processes- Reduced onboarding timelines from 6 to 3 weeks by.

Long Beach, California, United States

Long Beach, California

- Managed a team of operators, holding weekly one on ones, supporting the business’s day to day operations of container movements, and serving as an escalation point for both customers and carriers - Developed, owned, and maintained an entirely new recruiting and onboarding process for all new hires within the Operations Department, resulting in the first.

San Francisco, California

- Manage all parts of International and Domestic Freight movements, including FCL, LCL, LTL, and FTL, leading to a 10% reduction in cost per unit. - Supported Merchandising Teams on new product launches, including support on new suppliers for product lines as well as Marketing Teams on special promotional shipments- Lead Sustainability initiatives to take.

San Francisco, CA

- Manage all aspects of international trade at origin and destination, including working with brokers for customs clearance - Work cross functionally with internal teams to coordinate timely shipments and support clients through the steps of a shipment lifecycle - Coordinate with warehouses and distribution centers to ensure on time deliveries to meet.

San Francisco, California

- Order and inventory management of eCommerce operations (North America and APAC).- Coordinate with Supply Planning, Logistics, Sales Operations, and distribution centers to maximize stock levels.- Support Customer Support to provide great customer shopping experience by monitoring emerging issues and seek issue resolution in a timely manner.- Facilitate.

San Francisco, California

- Responds via email, live chat, and phone to customers - Works in Corporate Wellness Support, Australia and New Zealand Support - Works with high profile customers and resolves complaints through the Better Business Bureau- Gained skills and knowledge in Salesforce, JIRA and Confluence