Benjamin Wible Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

Los Angeles Metropolitan Area

Denver, Colorado, United States

- Develop and execute network management through securing capacity, rate negotiation, and lane optimization to new client onboarding, trial management, and SOP build out- Lead an ongoing Voice of the Customer series for research and development of new SaaS software platforms to drive internal and external optimization, ultimately reducing customer costs by 40%- Integrated $10MM+ of client’s supply chain expenditure in-house by building and managing a team of 9; overseeing development of training, process documentation, and IKB; directly managing client relationship; and leading cross functional teams to reduce time to serve by 20%- Educate external stakeholders around general operational processes and how they relates to client management and regulatory compliance while providing insights on intermodal industry vs. OTR logistics management- Ensure operational compliance of new vendors to meet established KPIs, drive growth conversion, and ensure overall client health and success- Oversee internal teams that manage lead generation and carrier sourcing while building and maintaining carrier relationships through volume management, issue and escalation resolution- Analyze monthly freight budget considering overall client health metrics and carrier cost to serve,; resulting in rework of pricing strategy and development of margin points

Long Beach, California, United States

- Lead client success-focused initiatives to support a 4X YOY growth of an organization-wide book of business, ranging from $15MM - $25MM annual spend- Drove a 25% reduction in cost to serve per order by redefining department structures and aligning cross functional teams on operational processes- Reduced onboarding timelines from 6 to 3 weeks by identifying and eliminating redundancies, leading to a 95% satisfaction score for new clients after the closed/won cycle- Owned strategic external partnerships driving conversations and change through weekly internal and external stakeholder meetings, leading to a 25 point NPS increase in 6 months- Worked with product and design teams to iterate on internal SaaS platforms, acting as an advocate and voice of our enterprise-level client base and leading Voice of the Customer Sessions across our enterprise segments - Drove new client engagement and growth conversations resulting in the buildout of a company-wide revenue stream of running and managing export shipments- Led a team of 18 supervisors and individual contributors from Client Success and Operations teams, through their professional growth and development by weekly 1on1s and goal management

Long Beach, California, United States

Long Beach, California

- Managed a team of operators, holding weekly one on ones, supporting the business’s day to day operations of container movements, and serving as an escalation point for both customers and carriers - Developed, owned, and maintained an entirely new recruiting and onboarding process for all new hires within the Operations Department, resulting in the first ever monthly new hire classes- Worked intimately with Product + Design to develop the next generation of the Dray Alliance platform, both internally facing and externally facing - Worked intimately with a growing Sales team to help educate new customers on Port Operations of Los Angeles and Long Beach, maintaining account relationships and growing existing accounts - Helped develop and maintain various IT systems within the company, from CRM Management, onboarding of new phone providers, and IT Management

San Francisco, California

- Manage all parts of International and Domestic Freight movements, including FCL, LCL, LTL, and FTL, leading to a 10% reduction in cost per unit. - Supported Merchandising Teams on new product launches, including support on new suppliers for product lines as well as Marketing Teams on special promotional shipments- Lead Sustainability initiatives to take the Supply Chain Carbon Neutral by working with current partners and identifying new ones. - Manage relationships with Feeding America for Brandless product donations and other Social Impact initiatives, leading to over 1.5 million dollars worth of inventory donations over six months. - Supported the launch of an owned and operated warehouse, managing outbound shipping relationships and metrics with local carriers, and inventory accuracy across three different systems, and forecasting/planning staff levels in the warehouse.

San Francisco, Ca

- Manage all aspects of international trade at origin and destination, including working with brokers for customs clearance - Work cross functionally with internal teams to coordinate timely shipments and support clients through the steps of a shipment lifecycle - Coordinate with warehouses and distribution centers to ensure on time deliveries to meet client requirements and KPIs.- Work with sales teams to onboard new clients and clearly define expectations for shipments

San Francisco, California

- Order and inventory management of eCommerce operations (North America and APAC).- Coordinate with Supply Planning, Logistics, Sales Operations, and distribution centers to maximize stock levels.- Support Customer Support to provide great customer shopping experience by monitoring emerging issues and seek issue resolution in a timely manner.- Facilitate weekly meetings with stakeholders to track projects, address blockers, and hit deadlines.- Work with Supply Planning, Marketing, Sales teams to coordinate product launches and product end of life.

San Francisco, California

- Responds via email, live chat, and phone to customers - Works in Corporate Wellness Support, Australia and New Zealand Support - Works with high profile customers and resolves complaints through the Better Business Bureau- Gained skills and knowledge in Salesforce, JIRA and Confluence