Ben Willman Email & Phone Number

Washington, DC, US

New York, New York, US

• Responsible for the product strategy, roadmap, and delivery of a B2B workflow automation platform for 8K users
• Achieved 90% 60-day retention
• Increased Attempted and Activated users by 50% over 3 months
• Led market and customer research to understand users needs and successfully identify an initial target market

San Francisco, CA, US

• Led a cross-functional team of engineers and designers at Zapier Labs to build a new low-code Maker platform targeted at Zapier’s 1.5 million monthly users
• Created a self-serve platform on top of Zapier's infrastructure to make it easier to create and market stand-alone Zap Apps.
• Built technical platform experience for "power users" that including a new scripting syntax that abstracted Zapier's underlying platform to be re-used
• Initiated pilot and led two dozen external makers through an accelerator program of product strategy, UX design, and development, of “maker zaps” that resulted in 3 apps being launched publicly

• Led the product and technology team building a platform allowing doctors to send electronic prescriptions at the point of care, automatically verify coverage, and dispense medication
• Aligned stakeholders across physician practices, technology vendors, EHR vendors, and PBM gateways to bring a physician dispensing product to market to increase revenue for physician’s practices
• Led engineering team - Angular, MySQL, Python (Django), AWS, Redis

Washington, DC, US

• The Presidential Innovation Fellows brings the nation’s top technologists, designers, and entrepreneurs into government for limited terms to team up with existing teams to tackle the nation’s hardest challenges.
• Recruited over three dozen top technologists, entrepreneurs, designers to tackle the nation’s hardest challenges including rebuilding cancer.gov, building a new platform for data exploration at the US Census Bureau.
• Closed $10 million in business with agency leaders across dozens of agency projects

Washington, DC, US

• Co-founded 10x, an $8 million internal accelerator for civic innovation that led to dozens of technology products and initiatives including the Federalist, Federal Web Design Standards, and more.
• Led a digital transformation team at the EPA evangelizing for Agile, user-centered, and API-first practice
• Facilitated many design and co-creation workshops for agency C-suite executives, program leaders, and project teams

• Founding team member and product leader of a 200-person modern digital consultancy in the federal government.
• Led 18F’s redesign of client engagement process through interviews with clients, internal product and delivery teams, and created 18F’s public client engagement playbook to better choose clients and support happier teams
• Drove product requirements as a Senior Product Manager of myUSCIS, a new digital platform that supports 6 million immigration applications / petitions a year

Washington, DC, US

• Entrepreneur in Residence at the US Department of Veterans Affairs evangelizing for modern, user-centered product management practices.
• Launched veteran employment API’s and digital platforms saving $27 million in costs.
• Pioneered design research at the VA to understand the employment needs of veterans
• Spearheaded the rescue of an automated claims processing system that ultimately contributed to a 50% of non-rating claims being handled automatically
• Led digital transformation projects in a complex stakeholder environment without direct authority

Founded ClientHat, a software startup that increased the productivity of virtual assistants by 75% and allowed teams to share client credentials securely.

US

Led the technology team of a 50-person biostatistical consulting company and built clinical trial software used in 80% of Phase I malaria trials worldwide.