Program Director (Merger Integration Transformation)
CurrentProgram Director, Strategy Execution Team - Transformation DepartmentLeading one of eight merger integration transformation programs at Heritage and People's Choice Ltd.Within the programs, the Tech-Enabled Programs seek to transform the business via an best in class end-to-end, Omni-channel strategy, leveraging leading technologies as well as designing and implementing target operating model for our key business at Heritage and People's Choice, Lending Services, to our existing and new members.Heritage Bank and People's Choice merged March 2023, and following this the bank has chosen to merge and transform to be a leading financial institution in Australia. Following the merger, Heritage and People's Choice is a top 10 bank in Australia, and the largest mutual bank (customer-owned) in AustraliaAchievements• Delivered first project (within integration), being the ability to originate People’s Choice mortgages via NSW branches of Heritage Bank, supporting the enterprise product grandfathering strategy, helping drive a lift in sales by 50% and reduced time to decision• Delivery of the first component of the future lending platform with vendors Simpology (origination) and Salesforce (CRM) representing the first step towards automation and tech-enabled platform.• With the above, delivering two out of a total of three projects completed in 2023 under integration for the bank• Resource planning and hiring of the lending program, including the onboarding/ management of 6 resources• Planning, design of the future target state lending architecture and system, in line with the bank’s vendor-supported strategy, obtaining SteerCo and ExCo endorsement. Vendors included Simpology, NextGen, Salesforce, Experian and MuleSoft for integrations• Interim & Target State lending process designs & mapping, supporting our enterprise strategy to compete with Big 4 banks in lending