Provide tailored guidance to businesses by drawing on my diverse experience in learning & development, customer success, SaaS implementation strategy, project management, marketing, and management consulting.• Operate all aspects of the business: sales, customer success, and marketing• Management consulting in the areas of L&D, program/SaaS implementation, customer success, marketing/sales• “Consulting to Creation” projects that include Learning & Development, communication, and presentation design PROJECT SAMPLESTeam Lead for e-Learning project | HubSpot | 6-month project• Developed e-learning curriculum used for onboarding new sales and customer success associates as well as update/refresher courses for current associates• Managed a team of 2 designers and collaborated with SMEs, Sales/CS leadership, and other stakeholdersL & D/LMS Consultant | Opti9 Tech | 5-month project • Collaborate with C-Suite/leaders across the organization to assess onboarding, training resources, and procedures • Organized existing training into a standardized sequence, created a unified resource repository, and identified gaps• Assessed LMS options and provided recommendations

• Increased profits by 300%+ by building and growing strategic relationships with 25+ energy brokerage firms• Exceeded goals reaching $75,000/month in sales revenue• Developed and delivered customized training & documentation to Channel Partners• Advised C-suite leadership on profitable growth strategies

• Designed the implementation strategy for SMART’s 1st SaaS product• Trained the sales team on how to position products in the education market• Implemented software in K-12 school districts with 40,000 users against a $200,000 budget

Customer Success, Implementation, Account Management• Developed the company’s implementation and loyalty strategy, enhancing organization and client engagement• Managed 100+ university program partnership accounts• Achieved 90%+ renewal rate, expanding software adoption for 31,000+ LiveText Assessment Management units• Implemented SaaS products in universities with 20,000+ users with $100,000 initial budgetsTraining and Consulting• Delivered high-level training to clients, including C-suite leadership.• Hosted national webinars, driving software usage and awareness in the education sector• Consulted universities on assessment practices, driving academic improvement

• Guided the professional growth of 70 teachers serving 300 students• Exceeded the program quality standards set forth by the Department of Defense and NAEYC• Conducted program performance analysis to enhance professional development, curriculum, and program quality

• Managed/hired 17 staff members that supported 180 enrolled PreK - 8th grade students annually• Reinvigorated a failing afterschool program, maxing out enrollment and partnering with 25 external organizations

Technology Consultant and Sales• Consult customers on technological needs for businesses and homes• Troubleshoot computer issues• Led store in computer sales

Program Management• Managed school enrichment program for high risk students and aligned with the school’s need to ensure tutor availability• Communicated with leadership to promote program and provide understanding of the program’s progressTraining• Served as an educational consultant for the tutors and provide resources that allow them to enhance their performance• Researched relevant trends to continually update and enhance curriculum and program quality

• Guided students with an emphasis on community, lifelong learning, and experiential learning• Facilitated teacher workshops on leveraging technology to enhance student learning• Increased student participation in the school science fair from 60 to 140 participants• Restructured the school’s grading and honor roll system to a GPA model

Technology Consultant and Sales• Consult customers on technological needs for businesses and homes• Troubleshoot computer issues

Data Analyst• Analyzed Tungsten Reading test scores of 120 7th grade students in order to differentiate instruction Curriculum Developer• Developed and implemented a reading curriculum based on my test analysis

Technician and Trainer• Train college students in a computer lab and in dorm room settings on computer hardware and software • Installed and updated hardware and software• Troubleshoot computer issues

Program Manager and Facilitator• Managed a cooperative environment that emphasized learning and growth for 52 1st and 2nd year ungraduated students• Facilitated discussions educating students on issues including multiculturalism, gender relations, alcohol, and academics Developed programs and events with as many as 200 participants

Director• Supervise 10 staff members• Develop activities that address all developmental areas for children ranging from ages 5-14• Design and manage a completely inclusive camp environment to embrace all children with special needs and varying ability levels