• Deliver comprehensive software testing and business agility services to clients across diverse industries• Lead hands-on Scrum, Project management, Delivery management and Testing efforts, ensuring high-quality standards and timely delivery• Develop strategic approach to optimise processes and achieve business objectives• Mentor staff members, enhancing their skills and fostering professional growth• Provide expert insights and recommendations on agility, testing practices and methodologies• Conduct thorough analysis to identify areas for improvement and present actionable recommendations• Champion agility and drive continuous improvement

Testing consultant: Joyfully Agile Ltd client. • Collaborated with multiple cross-functional teams in the successful delivery of three new (web and mobile) products for high-profile clients, while also implementing significant updates to three existing products • Analysed company practices and processes and successfully influenced teams to adopt my recommendations on the following key areas: Definitions of Done. Establishing a single source of truth for documentation. Configuring Jira boards and workflows • Developed and delivered detailed Test Strategies and Plans for each Project • Conducted careful reviews of documents and designs • Developed and maintained comprehensive test suites, which were utilized for Client Acceptance Testing and User Acceptance Testing • Produced timely reports on progress, risks, and other relevant aspects • Led testing efforts across all projects • Oversaw and managed external testing teams • Conducted thorough investigations, reported on testing issues • Facilitated the on-boarding process for new team members • Proposed specific software tools and debug functionality • Provided informed recommendations to the team regarding development environments required and their optimal usage • Actively participated in the User Story Mapping process • Collaborated with developers and Product Owners to identify any missing user stories and tasks • Revised acceptance criteria (A/C) as needed. When necessary, generated new tickets along with their A/C • Managed and updated Jira sprint boards for several projects • Investigated blocked tickets and devised innovative solutions to resolve them • Developed concise client handover documentation, highlighting existing functionality and important limitations • Contributed feedback during various agile ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and backlog refinement sessions

• Built Play’s QA department from the ground up. Owned and drove Agile Testing strategy across 21 multi-platform B2B and B2C software products/projects, spanning iOS, Android, Web, Mobile Web, Ionic and React Native • Project Manager on multiple (award winning) Products built for Bupa, British Gas, Harrow Council, PwC, Thames Water and Unilever • Played a pivotal role in cultivating a positive and inclusive work environment and shaping a distinctive company culture • Hired, managed, coached and mentored 3 Senior Testers. Fostering their professional growth and enhancing their skills • Led the testing of 18 successful products/projects • Developed and maintained regression test suites • Created comprehensive testing documentation • Customer and Client Support for several projects (developing and managing UAT suites) • Assisted Head of Operations with Env and Release Management (AWS, Azure and Local) • Collaborated with multiple co-located and external cross-functional dev teams on live service products • Engaged external 3rd party testing teams • Certified ScrumMaster – Ran Scrum ceremonies • Helped develop detailed project plans • Created and maintained Jira Projects, Sprint Boards and flows. Removed blockers • Collaborated with the team to populate backlogs with user stories and tasks • Orchestrated engaging client demos • Managed deliverables, adjusted schedules and workloads as needed • Effectively communicated progress and escalated risks to all stakeholders • Assisted C-level management to manage project budgets and requirements • Mentored interns and school-work experience students • Celebrated achievements, to recognize individual and collective contributions • Assisted Head of Operations with hardware inventory management and deployment • Performed office manager duties: (fire warden, client and staff events, office moves)

Joyfully Agile Ltd client.See Project section for details of work.

• Formulated and drove QA strategy across five platforms (iOS, Android, Amazon, Web and Facebook Canvas) including the maintenance of seven live titles • Set-up and managed testing for two new social gambling titles (including integration with Tango network); which were simultaneously launched across all platforms • Managed and developed nine QA resources, including relationship with external testing-house, improving efficiency and autonomy • Carried out performance evaluation of local and remote QA personnel • Repaired and greatly improved relationship between existing Development and remote QA team (which included Customer Services based in Lebanon) • Improved communication and cooperation with Product Owner (PO) group over project quality, testing progress (adding risk analysis reports and project stats/metrics,), increasing confidence in QA Team and end product • Introduced new best practice processes within the Studio and Ops teams, reducing development time and live hot-fixes • Developed and maintained test suites • Managed (and performed) feature test case creation and execution (Including for back-end systems) • Managed targeted regression, scenario testing and basic compatibility testing • Triaged bugs, stories, tasks and other documentation • Organised office moves

Playfish part of EA (Electronic Arts) • Hired, lead, mentored and coached an internal test team of 8 and managed around 10 external testers (based in China and India). All 8 of whom transitioned to higher roles after leaving Playfish• Championed new practices (continuous improvement), allowing the Test Team to have greater confidence in what they were delivering, including: swarming, risk analysis, max test coverage with limited time• Designed and implemented Hotfix procedures for the entire team • Designed a tool for XML coders, ensuring content was not overwritten – reducing crashes and QA effort • Cultivated a culture of inclusiveness, learning, trust, safety and high moral, by celebrating success, combating bullying and giving individuals space to develop new skills in a safe-to-fail environment• Test team remained motivated, focused, professional and united, in periods where other teams began fracturing• Formulated and drove QA strategy for multiple titles across global locations (one social, three mobile)• Contributed to and delivered QA vision (including bug prevention and risk-based testing)• Roadmap vs. Resources for multiple titles• Collaborated with partners across titles (e.g. development) to ensure quality targets were met• Defined and implemented metrics, reporting mechanisms, and Agile project methodologies for QA• Established strong stakeholder reporting and communication on a partner level• Management and performance evaluation of local and remote QA personnel, with emphasis on empowerment (including scheduling and prioritization of workload)• Helped to design a manage a customer support pipeline• Drove continuous improvement of efficiency and effectiveness of the QA group• Pro-actively communicated issues, risks, concerns, and successes to stakeholders• Provided consultancy for stakeholders to support continual improvements in product quality and delivery

Highlights: • Lead Tester for the Bafta Award nominated: The Sims Social (a Facebook version of The Sims for PC). From design, to release and beyond; which at its peak averaged 66 million Monthly Active Users • This was during a turbulent time where the company was experiencing many growing pains associated with transitioning from an indie studio to an industry leader, and dealing with a recent takeover by EA. All teams were massively expanding. Roles and responsibilities, new software, tools and practices were in a constant state of flux. The Sims Social stretched the team to breaking point. Testing in such circumstances was immensely challenging • Worked on two other Bafta nominated titles • Achieved a great understanding of the challenges of running a popular live title 24/7 • Gained great insight into the advantages and disadvantages of different development practices • Learnt how to effectively manage external testers in different time zones General info: • Managed and developed five QA resources, plus an external group • Initial project set-up (including Test Plan) for The Sims Social • Scheduled and prioritized workload for internal team and external test centre • Direct communication and cooperation with Product Owner (PO) group over project quality, testing progress and risk analyses, with project stats/metrics • Facilitated communication between development team and Community and Customer Services • Ensured control and consistency of QA process • Holiday cover for Exec Producer • Performed basic Release Management • Co-ordination of contingency and cover (including covering QA Manager) • Escalation co-ordination • Development and maintenance of regression suites • Managed (and performed) feature test case creation and execution • Managed targeted regression, scenario testing and basic compatibility testing • Triaged bugs, stories, tasks and other documentation

Project Manager: Managing two senior Devs, a QA Manager and Tester• Primarily charged with managing Glu’s multi-million dollar Embed Programme in Europe and APAC• Simultaneously managed multiple opportunities (from inception to final delivery) on multiple devices, requiring different customization, drop dates and documentation.• Developed and maintained increasingly healthy relationship with clients; helping to guarantee future revenue opportunities and further flexibility• Worked closely with 16+ different phone manufacturers (Nokia, Samsung, Sony Ericsson, Motorola, HTC), 55 carriers (Vodafone, Orange, Telefonica, Three, T-Mobile), and 3rd party companies (Accumulate, Zeemote, Babel Media), including internal teams, to create and deliver embedded custom content for pre and post release J2me, Android, Symbian and Windows Mobile devices• Within one year personally administered over 550 opportunities; 98% were completed on-time and to correct specification. Generating millions of downloads and significant revenue for the company• Working to turnaround times ranging from hours to months• Successfully planned and executed two separate high profile and challenging Guitar Hero 5 Mobile embed projects for Nokia, which were distributed world-wide• Personally involved in the development and deployment of 100s of mobile games such as World Series of Poker, Guitar Hero, Pro Evolution Soccer, Family Guy, Sonic the Hedgehog and Who Wants to be a Millionaire • Planned and managed the substitution of a vital title after a license expiry; requiring the creation of 100s of builds to replace four year’s worth of embedded content• Managed the conversion of several key titles to Android• Recruited, mentored, developed, motivated, and retained high quality staff• Liaised with third parties, such as translation and testing houses• Created internal and external reports• Contributed to group design/planning discussions

QA Manager of Glu Mobile. Leading up a 12-man team.Entire game history & Glu Mobile:Lead Tester:Who Wants to be a Millionaire(3, 4, 5) localisedFrantic Factory. Medieval Total War Mobile.Monopoly Here & Now – created and tested 2,300 localized sku’s.Project Gotham Racing.Solitaire Pop Lead Publisher tester:Quantum of SolaceTransformers QA of ported titles:Adidas All-Star FootballAge of Empires III MobileAlpha Wing 2Ancient EmpiresAncient Empires IIAngels & DemonsAqua Teen Hunger ForceAstroPopBlackjack HustlerBlood & GloryBonsai BlastBrain GeniusBrain Genius 2Brain Genius DeluxeBrian Lara International Cricket 2007Bush vs. Kerry BoxingBuild-a-lotCOD: Modern Warfare: Force ReconCentipedeChu Chu RocketCodename: KND MINIGAMESColin McRae DiRT MobileCrash 'N' Burn TurboDeer HunterDeer Hunter 2Deer Hunter ChallengeDexter's Laboratory Security AlertDiner DashDiner Dash 2Driver 3Driver:VegasFamily Guy:UncensoredFoster's Home:Balloon BonanzaGame of LifeGet Cookin'Guitar Hero 5Ice Age: The MeltdownInsaniquarium DeluxeKasparov ChessKingdom of HeavenLemmingsLemmings ReturnLMA Manager 2008Love a LemmingMarc Ecko's Getting UpMech BattalionMonopolyMonsters vs. AliensMr. & Mrs. SmithMy HangmanPoppin' PandaPowerpuff Girls Super SnowboardingPro Evolution SoccerScooby-Doo 2 Dark DungeonsScooby-Doo Castle CapersSexy Babes: Wild WaterslidesShadowalkerSIMONSonic the HedgehogSonic the Hedgehog 2Sonic JumpSpace MonkeySpeedball 2 Brutal DeluxeStrandedSuper KO Boxing 2Super KO BoxingSuper BreakoutSuper Monkey Ball:T&TThe Chaos EngineThe Flintstones Bedrock BowlingThe Price Is RightTom & Jerry Cheese ChaseTom & Jerry Food FightTom & Jerry Pinball PursuitTransformers G1:AwakeningVirtua TennisVirtua FighterV-RallyWacky RacesWatchmenWorld Series of Poker - Hold'em LegendWorld Series of Poker - Pro ChallengeWorld Series of Poker Player AdvisorWorld Series of Poker Texas Hold'emZuma

Console and PC testing:Championship Manager 05/06 – PSP (1 month)Commando’s Strike Force – XBOX (4 months)Imperial Glory – PC (2 months)Championship Manager 5 – PC (2 months)Championship Manager Online – PC (4 months)Short period testing on: (Not credited) (2003 – 2005)Crash and Burn – XBOXConflict Global Terror – XBOXConflict Global Terror – PCTotal Overdose – PC.25 to Life – PC.Just Cause - PC