Ben Eaton Email & Phone Number

Peterborough, England, United Kingdom

Peterborough, United Kingdom

Peterborough, United Kingdom

Peterborough

Main role: Raising and resolving faults raised by VMB customers. I began this role only being able to support Broadband services, after 6 months I was put through an 'academy type' training course to learn how to support Voice services. I am now supporting both Voice and Broadband services. Part of this role I have also put my hand up to be part of any UAT testing that I'd be able to assist with.I am also currently involved in 2 big projects along side my 'normal' role - 1 is being one of the department's representative for a 5-year long project and is a very big, very important project to us. The other is training a specific application's process to all new starters and those who require a yearly refresher. Including creating documents, revamping documents, and at later stages of the project I will be presenting this as class-room type training sessions.

Peterborough, United Kingdom

1st and 2nd line I.T support for the Retail sector of Kelway

Peterborough, United Kingdom

Assisting with a updating and correcting information on Virgin Media's fault logging system. Liaising with account and service managers to ensure the information was correct.

Peterborough, United Kingdom

Peterborough

My role is to resolve computer issues for over 6000 users, over 15 different business units. Resolving these issues against regulations of the business, and hitting service level agreements set by the business

Peterborough, United Kingdom

My main role was to take phonecalls and emails from customers with issues and requests. I would perform all first-time fixes over the phone. It would be my responsibility as a 1st Line analyst to assign calls to 2nd Line and 3rd Line when appropriate.Within this role I took it upon myself to progress the level of work I did, so I began working on 2nd Line tasks. Due to this, I then moved up to 2nd Line analyst within the company.

Peterborough

For this role, I was part of the 'Pet Insurance' department dealing with Insurance Policy queries, managing customers expectations for resolving and helping customers understand Insurance claims.

I was a Sales Consultant as apart of City & Guilds Apprenticeship scheme. It was my role to serve all customers, face-to-face and over the telephone. I would take enquiries for all types of holidays, and respond back to customers with appropriate results that match their budget and criteria. During my time at Thomas Cook I also worked in the Foreign Exchange bureau where I was trained to sell foreign currency, checking rates daily, and helping customers send money to other people using MoneyGram.

Gcse, Gcse

Education record