Ben Eaton Email and Phone Number
Ben Eaton work email
- Valid
- Valid
Ben Eaton personal email
I champion customer advocacy; leveraging my technical experience to enhance our Managed Firewall and SOC service offerings. Our team has successfully streamlined onboarding and established a robust feedback loop that informs continuous improvement in our customer success processes.With a focus on effective communication, I facilitate regular reports and cadence calls, ensuring customers are well-informed of our evolving services. My role as a liaison has been instrumental in elevating the customer experience, evidenced by improved satisfaction and a solidified trust between Pentesec and our customers.
Pentesec
View- Website:
- pentesec.com
- Employees:
- 36
-
Customer Success ManagerPentesec Jul 2021 - PresentPeterborough, England, United Kingdom
-
Technical Support Analyst (Security)Pentesec Jul 2019 - Jul 2021Peterborough, United Kingdom
-
Engineering TraineeOpenreach Nov 2018 - Jul 2019Peterborough, United Kingdom -
Technical Support AnalystVirgin Media Business Nov 2014 - Sep 2018PeterboroughMain role: Raising and resolving faults raised by VMB customers. I began this role only being able to support Broadband services, after 6 months I was put through an 'academy type' training course to learn how to support Voice services. I am now supporting both Voice and Broadband services. Part of this role I have also put my hand up to be part of any UAT testing that I'd be able to assist with.I am also currently involved in 2 big projects along side my 'normal' role - 1 is being one of the department's representative for a 5-year long project and is a very big, very important project to us. The other is training a specific application's process to all new starters and those who require a yearly refresher. Including creating documents, revamping documents, and at later stages of the project I will be presenting this as class-room type training sessions. -
Service Desk AnalystKelway Jan 2014 - Oct 2014Peterborough, United Kingdom1st and 2nd line I.T support for the Retail sector of Kelway -
Technical Support AdministratorVirgin Media Business Oct 2013 - Jan 2014Peterborough, United KingdomAssisting with a updating and correcting information on Virgin Media's fault logging system. Liaising with account and service managers to ensure the information was correct.
-
Managed ServicesData Interchange Apr 2013 - Sep 2013Peterborough, United Kingdom
-
2Nd Line Service Desk AnalystAssociated British Foods Plc Feb 2012 - Apr 2013PeterboroughMy role is to resolve computer issues for over 6000 users, over 15 different business units. Resolving these issues against regulations of the business, and hitting service level agreements set by the business -
1St Line Service Desk AnalystAssociated British Foods Plc Oct 2010 - Feb 2012Peterborough, United KingdomMy main role was to take phonecalls and emails from customers with issues and requests. I would perform all first-time fixes over the phone. It would be my responsibility as a 1st Line analyst to assign calls to 2nd Line and 3rd Line when appropriate.Within this role I took it upon myself to progress the level of work I did, so I began working on 2nd Line tasks. Due to this, I then moved up to 2nd Line analyst within the company.
-
Customer ManagerRsa Nov 2009 - Oct 2010PeterboroughFor this role, I was part of the 'Pet Insurance' department dealing with Insurance Policy queries, managing customers expectations for resolving and helping customers understand Insurance claims. -
Sales ConsultantThomas Cook Nov 2007 - Oct 2009I was a Sales Consultant as apart of City & Guilds Apprenticeship scheme. It was my role to serve all customers, face-to-face and over the telephone. I would take enquiries for all types of holidays, and respond back to customers with appropriate results that match their budget and criteria. During my time at Thomas Cook I also worked in the Foreign Exchange bureau where I was trained to sell foreign currency, checking rates daily, and helping customers send money to other people using MoneyGram.
Ben Eaton Skills
Ben Eaton Education Details
-
Bourne Grammar SchoolGcse -
Thurlby Primary School
Frequently Asked Questions about Ben Eaton
What company does Ben Eaton work for?
Ben Eaton works for Pentesec
What is Ben Eaton's role at the current company?
Ben Eaton's current role is Customer Success Manager (Cyber Security | Networking | Security Operations)Customer Success / Service Delivery professional in the Cyber Security space, managing customers with traditional, cloud, and SaaS solutions..
What is Ben Eaton's email address?
Ben Eaton's email address is be****@****e.co.uk
What schools did Ben Eaton attend?
Ben Eaton attended Bourne Grammar School, Thurlby Primary School.
What are some of Ben Eaton's interests?
Ben Eaton has interest in Motorsport, Computing.
What skills is Ben Eaton known for?
Ben Eaton has skills like Active Directory, Service Desk, Microsoft Exchange, Windows 7, Itil, Incident Management, It Operations, Windows Server, It Service Management, Citrix, Sccm, It Management.
Who are Ben Eaton's colleagues?
Ben Eaton's colleagues are Kelly Stevenson, Jack Buttle, Nathan Russell, Gizelle Lefevre, Richard Bass, Sijan Panday, Steven Almond.
Not the Ben Eaton you were looking for?
-
1gov.wales
-
1ucl.ac.uk
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial