- Manage large and complex deals across multiple Cisco technology disciplines. Responsible for the qualification of deals, constructing comprehensive product and service offerings, providing deal governance, developing executive messaging, and leading the contract creation, negotiation, and closing process. - Drove the closure of $1B Cisco sales within two fiscal years by leading deal governance through cross company communication and check-ins, development and maintenance of pursuit timelines, and the creation of internal and customer facing artifacts. - Selected as Global Operations Manager for Cisco’s Connected Black Professionals, an Employee Resource Group, for guidance to the Global Chief of Staff on how to exceed operational goals using effective communications, event management, and metrics development and reporting.

- Led the planning and development of sessions and meetings for the Fiserv Forum conference resulting in a record setting numbers for 2019: 63 consultants representing 53 financial institution (FI) firms and expanding audience to 5 Corporate and 1 Card Fintech firms for the first time, and scheduling over 40 one-on-one consultant meetings with multiple business unit leaders.- Owned consultant strategic planning for assigned business units, including taking leadership of the expansion of Fiserv market share in Non-FI verticals, by using a planning process to formulate long term, mid-range and short-term goals and actions in collaboration with Marketing teams across the organization. Grew Corporate consultant program from 15 firms to 50+, creating greater brand recognition across multiple verticals.

- Created, distributed and maintained sales support tools including Consultant Profiles to provide a brief overview of the relationship between Fiserv and top 45 consultants capturing the firm’s behavior, overall relationship score, contacts, win/loss trends, and practice areas/specialties, as well as a Consultant Playbook to serve as a reference guide as opportunities for engagement with the consultant community. - Redesigned and maintained Quarterly Consultant Newsletter while expanding content from one business unit to seven and increased distribution to 109 firms. Highlighted win data, acquisition announcements and articles targeted towards the Consultant Community. - Planned, built communications, executed, and prepped senior business leaders for consultant onsite meetings and webinars to serve the strategic goals of relationship development and business success for multiple business units. Drove the agenda and generated meeting minutes to develop follow-up action plans to serve strategic needs.

- Managed all operational requirements of eight top-tier investment services and student lending company clients of a leading financial services technology company, with responsibility for ensuring quality delivery and maintenance support of a wide range of products and services generating more than $6.3M in total revenue (25% of business unit revenue). - Implemented an Excel-based project tracking tool that enhanced revenue and forecast tracking while improving the management of a wide range of client projects, ensuring on-time completion of tasks, and decreasing project delivery time frames by approximately 50%. - Streamlined the change control process across two business units for a major client by documenting the original process and identifying areas for improvement and adding controls and quality gates to ensure timely review and execution, resulting in a $90K increase in annual revenue. - Enhanced reporting for client quarterly business reviews and monthly report cards by expanding the data reported, creating user-friendly charts and graphs, and implementing additional daily tracking to align with client contractual agreements, significantly improving the client experience and providing a more holistic view of the overall relationship. - Built and maintained strong client relationships by conducting quarterly business reviews and weekly client status calls, working with internal departments to drive client delivery, and maintaining service levels during an extended vacancy of two of the team’s three allotted members.

- Managed a team of 15 in the servicing of ten accounts with more than $2B in combined assets for a leading mortgage solutions company, with responsibility for leading regular client shop meetings, developing and implementing best practices for property and vendor management, and addressing all escalated issues- Increased client bid approvals for a major client by 19% over a six month period (18.56% increase in revenue) by improving employee training, implementing reviews and enhanced monitoring of open bid requests, and creating a bid dashboard to improve daily review - Developed and implemented comprehensive training for 125 employees company-wide and more than 250 vendors on investor guidelines relating to client requirements and expectations, and created a detailed vendor survey to identify property damages and condition to ensure compliance with government loan requirements - Led a new team in a project to close out open work orders on a client’s new system of record, eliminating a backlog of more than 300 open tasks and closing out more than $500,000 in revenue in under two months

- Managed a portfolio of more than 1,000 assets across the U.S. as senior client service coordinator, communicating directly with clients and agents to organize a wide range of property maintenance and repair services- Recruited more than 300 new vendors nationwide as senior vendor coordinator, managed the company’s national vendor search list to identify areas of need for properties located across the U.S., and assisted vendors in expanding territories and adding additional properties to their operations- Played a major role in the development and launch of the company’s industry-leading mobile interface by relaying vendor feedback on various design elements to the development team, providing training to the first vendors to use the app, and promoting adoption among the larger network of vendors- Selected by management for the company’s “Top Dog” award in Q4 2008 based on overall performance and contribution out of more than 700 total employees

- Conducted interviews and wrote profiles on faculty, staff, students, alumni and University events for Southwestern publications- Planned and executed photo shoots for marketing materials- Assisted in the development and organization of promotional videos- Used Photoshop to learn edit and design publication layouts