Benjamin Hardie Email & Phone Number

London, GB

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

• Re-developed legacy system for incident reporting and investigation with additional management tools and features
• Authored and rolled-out health and safety induction and DSE e-learning modules to improve compliance
• Created internal Safety Hub site to improve access to health and safety related policies, procedures and other information
• Recruited and trained first aider and fire warden volunteers across all 6 London offices
• Reviewed and redistributed business continuity plan to key stakeholders

London, England, United Kingdom

• Developed fully-automated online database for People Team to track employee training requests and course bookings and to store training records and post-course feedback
• Re-developed legacy system for incident reporting and investigation with additional management tools and features to improve efficiency
• Re-formatted and modernised library of health and safety and IT policies and guidance documents
• Created automated document management system to track review schedules, versioning and distribution of policies and guidance documents
• Migrated Safety Team document library to online platform and delivered best-practice training for new system
• Sourced and arranged development courses for Safety Team management

London, England, United Kingdom

• Screened, shortlisted and interviewed potential concierge candidates, growing team to meet club demands
• Created comprehensive training schedule (now used across multiple clubs) and onboarded new concierge/duty managers
• Held fortnightly 1-1s, bi-annual performance reviews and regular training sessions to develop and retain talent
• Produced monthly rota for team of 10 to meet complex business needs and ensure consistent operation of the club
• Ran weekly concierge meetings, composed and distributed minutes and actioned issues raised with relevant heads of department to improve product, member journey and interdepartmental relationships
• Delivered on the spot training and feedback to improve customer service standards and adapt to new policies

London, England, United Kingdom

• Enhanced lost property database with the addition of an automatic labeling system, improving employee productivity
• Created multiple club-specific and company-wide standard operating procedures to ensure consistent and on-brand working practices
• Simplified and improved end-of-day till reconciliation process (now used across multiple clubs) to prevent discrepancies

London, England, United Kingdom

• Launched Third Space’s first ever self-built club as part of the opening team
• Awarded team member of the month in first month with the company
• Created lost property database system (now used company-wide), ensuring company policy was adhered to with consistent retention and disposal of member lost property

London, England, United Kingdom

• Lead team of waiting staff at private VIP functions at major sporting grounds (e.g. Wembley Stadium, The Kia Oval)
• Managed back of house staff and communicated with head chef, overseeing food orders to ensure smooth running of dinner service
• Exceeded customer expectations and provided an outstanding guest experience by demonstrating impeccable attention to detail and quality of service

London, England, United Kingdom

• Conducted mystery audits to ensure compliance with age-verification legislation and brand-specific customer service standards
• Broke company record by completing more than 3000 audits over 2 years

Bachelor Of Arts - Ba, Musical Theatre

Recipient of The Musician's Company Silver Medal for outstanding achievement in music

Cs50'S Introduction To Computer Science, Computer Science

Computer Software Engineering