Ben Hooper Email and Phone Number

As the Manager of Product Management & Engineering for Enterprise Developer, I spearheaded a dynamic team of over 20 skilled product managers, developers, and UX specialists. Our mission was to innovate and refine a comprehensive suite of developer tools, catering to the intricate needs of approximately 5,000 developers worldwide at Allstate. Leveraging meticulous user research, agile lean testing methodologies, and a robust hypothesis-driven design approach, my leadership was instrumental in revolutionizing the developer experience. We consistently aimed to streamline workflows, foster productivity, and expedite customer-centric feature development, thereby driving efficiency and elevating the quality of software solutions across the board.• Implemented an automated workflow for developer issues, reducing new tickets by 30% and increasing developer self-sufficiency by 40% within six months.• Guided a team of 20+, enhancing productivity by 20% and demonstrating the team's value in technology, leading to a 15% team expansion over 3 years with multiple promotions.• Bridged gap between leadership, business, design, and technology to help teams execute on a concrete vision through prototypes based on validated user insights and scientific experimentation.• Partnered with business and users to understand root problem opportunities and rapidly experiment hypotheses to discover product-market fit.

Spearheaded teams focused on transformative products, employee empowerment, and developer education. Established a UX organization, development upskill program, and innovation lab, fostering a culture of purpose, continuous learning, and innovation for Allstate’s next 90 years.- Established teams focused on Education & Awareness, Research and Discovery to improve enterprise engineering skills to deliver future products- Worked with business partners, enterprise strategy and design to build software through experimentation and quick iterations - Partnered with HR to establish career paths, education paths and integrated 3rd party learning platforms to improve Allstates self-exploratory learning for quality engineering practices- Created a process to test, build and deliver experiments to solve business problems and find product market fit- Designed a two week, hands-on program to onboard employees, improve engineering skills in a safe sandbox, and prepare them to deliver working software on day one with their product teams

Helped to established today’s front-end engineering and designer delivery team while working with each UX director disciplines to formalize enterprise UX engagement. Supported and coached direct reports across the enterprise, empowered multi-disciplinary teams and acted as a change agent for lean development and user centered design within a continuously evolving business.- Lead multidisciplinary teams practicing lean XP methodology and acted as a change agent aligning various methodologies within project teams to coexist with enterprise adoption of lean development and design - Established and drove front-end engineers within a spin-off innovation hub at a new downtown office to support UX & enterprise strategy

Assisted in shaping the design organization from a fragmented team of 18 to over 100 members, emphasizing process alignment across varying orgs. Pioneered the design and development of Allstate’s first in-house, design system, fostering collaboration among visual and experience designers in creating an enterprise component library.

Responsible for devising strategies, design solutions and interactions centered around multiple user bases, communicating ideas to business while closely collaborating with visual designers, technologists and project managers incorporating user journeys, wireframes, annotations and prototypes. Focused user centered research with contextual inquiries, interviews and iterative usability tests.

» Maintenance, configuration and development of both public facing and intranet web apps» Large scale PHP development incorporating HTML/CSS and MySQL» Worked on creating and maintaining database architecture to bring rich applications live» Summative guerrilla usability testing with associated real estate agents