• Developed and launched an initiative aimed at recognizing, harnessing, and empowering leaders within Unity’s primary community spaces (Unity Forums, Unity Discussions, and the Unity Discord Server). Leading internal collaboration with other teams to leverage the MVP program for feedback on forthcoming changes, announcements, and decisions.• Co-hosted the first Community show for GDC spanning 4 days, 25 guests, and 17 hours of audio content.• Ongoing event management and coordination of Dev Blitz Days - connecting the Unity community and their technical questions to internal teams with their areas of expertise.• Interact genuinely with our users to educate, inspire, and enable across our social spaces. • Facilitate opportunities to directly connect internal employees with users.

• Launched Live Help as a way of connecting users of all skill levels with verified Unity experts for 1:1 coaching, troubleshooting, and long-term project support. Vetted and interviewed hundreds of applicants to the final active group of over 50.• Communicated with Live Help’s developer community daily on our forums and proprietary messaging channels, built specifically for our community members.• Managed the roles and quality of experts on our platform, ensuring that customers are receiving the highest level of service.• Developed and maintained critical documentation for our community members, ensuring they have the resources needed to succeed.• Engaged our community of experts, providing them with best practices, product updates and a clear and open channel to communicate with the product team.• Drove customer problems towards resolution by promoting them towards Live Help experts or internal support.

• Lead Team for Connect Platform sales of Jobs and Contests.• Developed a relationship with Unity’s customers to address issues and enable success.• Interpreted direct customer feedback for the internal team to iterate and respond to customer needs.• Engaged Connect customers to ensure awareness of all best practices and new feature updates.• Monitored and identified changes or trends in customer satisfaction ratings.

• Conduct Connect Platform sales of Jobs and Contests.• Developed a relationship with Unity’s customers to address issues and enable success.• Interpreted direct customer feedback for the internal team to iterate and respond to customer needs.• Engaged Connect customers to ensure awareness of all best practices and new feature updates.• Monitored and identified changes or trends in customer satisfaction ratings.

● Exceeded yearly sales goal by an average of 20% with $1.9 Million in total sales● Manage inbound product inquiries across multiple channels with conversion to sales. ● Conduct targeted outbound sales to existing members and personal clients. ● Generate new leads to acquire supply for IfOnly's unique local experience marketplace. ● Identify strategic revenue opportunities through corporate clients and concierge teams. ● Develop and negotiate bespoke experiences with collaboration across multiple teams. ● Admin support and training for Salesforce, Zendesk, HubSpot, & RingCentral.

• Supported the online advertising team through development of international ad sales business.• Managed campaigns post-sales inclusive of ads trafficking, troubleshooting ad operations implementation issues, client and internal communications, monitoring campaigns, reporting and campaign wrap-up results.• Ensured all video and display campaigns delivered in full and on time, while maximizing profit margin and optimizing campaign performance; gaining repeat business with clients and agencies. • Expanded growth of international advertising revenue through developing relationships with client/agency contacts.• Responsible for International revenue goal, including revenue tracking and end of month reporting.

• Increased membership, loan, and Select Employer Group (SEG) growth through various outreach initiatives. Departmental lead in business development for San Francisco and San Mateo counties.• Researched and prospected new potential groups, conjointly identifying their support needs and business opportunities. • Planned and executed trade shows, conferences, and on-sites throughout California and Nevada resulting in over 93 events serving over 40 individual groups in 2012.• Presented to new and established groups, ranging from small classrooms to diverse audiences exceeding 120 people. • Created branch specific budgeting, data tracking, and report generation for senior management and board.Select Achievements • Increased primary SEG penetration by 750% for 2009, 141% for 2010, and 231% for 2011. • Exceeded department loan growth goals by 283% in 2010 and 164% in 2011.

• Developed a Credit Union-wide training program and culture that built loyal, motivated employees and strengthened the practice of established Core Values. • Project lead for internal website redesign, launch, and maintenance. • Monitored trends, and provided strategic Organizational Development leadership and direction to the leadership team and organization to help achieve our mission, vision and strategic plans. • Lead and participated in several interdepartmental teams that created new products and services critical to the overall success of the organization.

• Established and maintained relationships with key individuals at select employee groups, in order to gain greater Credit Union presence. • Participated in all business development activities including on-site visits, events and group presentations. • Analyzed consumer behaviors and proposed marketing campaigns designed to increase customer loyalty and overall share-of-wallet. • Managed organizational branding and outreach campaigns through marketing, public relations, and branch merchandising.