Benjamin Martinez Email & Phone Number

San Francisco Bay Area

• Developed and launched an initiative aimed at recognizing, harnessing, and empowering leaders within Unity’s primary community spaces (Unity Forums, Unity Discussions, and the Unity Discord Server). Leading internal.
• Co-hosted the first Community show for GDC spanning 4 days, 25 guests, and 17 hours of audio content.
• Ongoing event management and coordination of Dev Blitz Days - connecting the Unity community and their technical questions to internal teams with their areas of expertise.
• Interact genuinely with our users to educate, inspire, and enable across our social spaces.
• Facilitate opportunities to directly connect internal employees with users.

San Francisco Bay Area

• Launched Live Help as a way of connecting users of all skill levels with verified Unity experts for 1:1 coaching, troubleshooting, and long-term project support. Vetted and interviewed hundreds of applicants to the.
• Communicated with Live Help’s developer community daily on our forums and proprietary messaging channels, built specifically for our community members.
• Managed the roles and quality of experts on our platform, ensuring that customers are receiving the highest level of service.
• Developed and maintained critical documentation for our community members, ensuring they have the resources needed to succeed.
• Engaged our community of experts, providing them with best practices, product updates and a clear and open channel to communicate with the product team.
• Drove customer problems towards resolution by promoting them towards Live Help experts or internal support.

San Francisco Bay Area

• Lead Team for Connect Platform sales of Jobs and Contests.
• Developed a relationship with Unity’s customers to address issues and enable success.
• Interpreted direct customer feedback for the internal team to iterate and respond to customer needs.
• Engaged Connect customers to ensure awareness of all best practices and new feature updates.
• Monitored and identified changes or trends in customer satisfaction ratings.

San Francisco Bay Area

• Conduct Connect Platform sales of Jobs and Contests.
• Developed a relationship with Unity’s customers to address issues and enable success.
• Interpreted direct customer feedback for the internal team to iterate and respond to customer needs.
• Engaged Connect customers to ensure awareness of all best practices and new feature updates.
• Monitored and identified changes or trends in customer satisfaction ratings.

San Francisco

• Exceeded yearly sales goal by an average of 20% with $1.9 Million in total sales
• Manage inbound product inquiries across multiple channels with conversion to sales.
• Conduct targeted outbound sales to existing members and personal clients.
• Generate new leads to acquire supply for IfOnly's unique local experience marketplace.
• Identify strategic revenue opportunities through corporate clients and concierge teams.
• Develop and negotiate bespoke experiences with collaboration across multiple teams.

San Francisco

• Supported the online advertising team through development of international ad sales business.
• Managed campaigns post-sales inclusive of ads trafficking, troubleshooting ad operations implementation issues, client and internal communications, monitoring campaigns, reporting and campaign wrap-up results.
• Ensured all video and display campaigns delivered in full and on time, while maximizing profit margin and optimizing campaign performance; gaining repeat business with clients and agencies.
• Expanded growth of international advertising revenue through developing relationships with client/agency contacts.
• Responsible for International revenue goal, including revenue tracking and end of month reporting.

San Francisco

• Increased membership, loan, and Select Employer Group (SEG) growth through various outreach initiatives. Departmental lead in business development for San Francisco and San Mateo counties.
• Researched and prospected new potential groups, conjointly identifying their support needs and business opportunities.
• Planned and executed trade shows, conferences, and on-sites throughout California and Nevada resulting in over 93 events serving over 40 individual groups in 2012.
• Presented to new and established groups, ranging from small classrooms to diverse audiences exceeding 120 people.
• Created branch specific budgeting, data tracking, and report generation for senior management and board.Select Achievements
• Increased primary SEG penetration by 750% for 2009, 141% for 2010, and 231% for 2011.

San Francisco

• Developed a Credit Union-wide training program and culture that built loyal, motivated employees and strengthened the practice of established Core Values.
• Project lead for internal website redesign, launch, and maintenance.
• Monitored trends, and provided strategic Organizational Development leadership and direction to the leadership team and organization to help achieve our mission, vision and strategic plans.
• Lead and participated in several interdepartmental teams that created new products and services critical to the overall success of the organization.

San Francisco

• Established and maintained relationships with key individuals at select employee groups, in order to gain greater Credit Union presence.
• Participated in all business development activities including on-site visits, events and group presentations.
• Analyzed consumer behaviors and proposed marketing campaigns designed to increase customer loyalty and overall share-of-wallet.
• Managed organizational branding and outreach campaigns through marketing, public relations, and branch merchandising.

Business Management

Information Tech Support And Network Administration Certificate