Benjamin Nicholson Email & Phone Number

Claymont, De, Us

I work with the Director of Marketing to develop and implement sales outreach strategies to acquire new business markets. I also meet with clients interested in the OnceHub platform to investigate their needs and negotiate a suitable purchase agreement. This sometimes involves a collaborative effort with our Account Management team to create an onboarding plan or with our Product team to develop required features for implementation.

Claymont, De, Us

Hired and managed a team of Technical Support Representatives to serve the support needs of OnceHub's industrious customers.This included:-Creating a vision for customer support and setting department objectives to support it-Defining and tracking key metrics for success within the department-Procure and budget for the tech stack of the department-Meeting with stakeholders in the company such as the CEO to report on objectives-Successfully created inroads with other departments through cross-department initiatives and projects-Creating and promoting key positions such as a Training Manager, Assistant Manager, Technical Manager, Senior Technical Representative, etc-Provide employee reviews and promotions

Claymont, De, Us

Managed a team of outstanding individuals by equipping them to stand out even more as they provided solutions for OnceHub's customers.

Claymont, De, Us

Equipping business professionals with the right tools to make scheduling a breeze.

- Successfully led two multi-national teams of business students to win best presentation awards. Combining diversity of thought, we created unique and comprehensive solutions.- Created a coalition of foreign students to explore Seoul together and integrate into Korean life.- Built long-term relationsihps with students from diverse international backgrounds- Navigated living in an unfamiliar country through networking with local residents

- Analysed investment risk of current accounts with Microsoft Excel- Assisted with the underwriting of weekly financial proposals for the acceptance by the board

- Counseled and coached operatives to mediate distress calls- Monitored employee progress and provided weekly feedback for improvement- Supervised efficient operations for a team of 20+ employees and tracked daily operations- Successfully mediated distress calls and customer complaints by navigating stressful and complicated situations to find win-win solutions