Benji Kauth Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

Brand strategy & system design for single owner/operator businesses.

Seattle, Washington, Us

Procure sponsors and venues for quarterly CodeDay events in North Texas. Coordinate and teach 24 hour coding workshops for events with 40-60 students. Perform website, registration, and portal management for CMS platform. Own and operate lighting, presentation, sound, photography, and electrical systems required to produce events. Handle all supply and food ordering. Manage all mentors, judges, and volunteers, in addition to personally meeting, communicating, and supporting all students and parents.

Created South Side Startups to help individuals start their own businesses using modern tools and workflows. Provides business design, development, and support services for individuals and small businesses.Connecting business owners with modern tools to improve and automate workflows.Helping remediate and refresh stagnate & upside-down small businesses.

Addison, Tx, Us

• Leveraging infrastructure as code (Salt, Saline, Powershell, Pivotal Cloud Foundry) to manage AWS deployments for Route 53, CloudFront, CloudWatch, EC2, S3, Lambda, & Certificate Manager • Performing application infrastructure architecture, development, operations, and escalation support for over 150 applications utilizing Akamai, CloudFront, AWS WAF, F5 LTM/GTM, AD DNS, SSL certificates, firewall rules, layer 7 interaction, Windows Server 2003-2016, IIS, Apache, .net, Javascript, SQL, & Octopus Deploy in a daily and on-call capacity• Designed, implemented, and documented knowledge management system, for application support teams, in Latin American, North American, European, and Asia Pacific regions• Created Global Policy Alignment team for application operations teams and lead bi-weekly GPA meetings between Latin American, North American, and European regions

San Antonio, Texas, Us

• Performed diagnostics and repair of storage, compute, and network devices for enterprise customersDeveloped expertise in planning and wiring structured cabling systems• Designed and implemented team collaboration portals• Authored technical documentation for new hire on-boarding and continuous improvement training• Created, edited, and reviewed hundreds of policies and procedures for all Rackspace data centers as a member of the Global Policy Alignment team• Delivered professional development classes for Rackspace DCOPS staff

Basking Ridge, Nj, Us

Provide Windows, Linux, & ESX server hardware, software, & application support for HMH customers as well as Implementation, Network, Storage, & Cloud Operations teamsInvestigate, identify and document root cause analysis for incidents that result in a service disruptionInterface with various hardware/software vendors, from opening tickets to managing the vendor response and direction of the troubleshooting effortAvailable outside of shift hours to answer questions related to work performed during their shiftsSupport (installation/configuration/administration) the operations of software (OS and applications) as well as hardware via reactive problem response and on-demand change managementCreate maintenance and upgrade plans for complex scheduled maintenance activitiesAttend customer meetings/conference calls as necessary. Document customer concerns and offer clarification or solutions as needed

Dallas, Tx, Us

Provided IT support services for law firms, medical offices, manufacturing companies, staffing services, and Infomart property management via remote access, telephone, and on-site visits. Typical clients operated on Active Directory with Exchange Standard or Enterprise with Cisco PIX / ASA firewalls. Responsibilities include monitoring Nagios for critical alerts, rapidly resolving issues via SSH (Putty / Plink) and Remote Desktop or VNC, as well as building and deploying servers and workstations from the Architel data center. Performed on-site configuration and repair of network devices including PIX / ASA / Sonicwall firewalls, Cisco / Netgear / 3com switches, and Ironport / Barracuda security appliances.Managed administration, escalations, and daily logistics for enterprise support engineers and field support engineers.

Migrated the Dallas Door enterprise network from Novell 4.0 to Active Directory. Sourced and specified custom hardware and software to upgrade workstations and servers. Designed and deployed wireless network coverage for over 200,000 sq/ft of warehouse space. Supported enterprise technologies including Cisco PIX 506e Firewall, Netgear GS724T Gigabit switches, SAN devices for dedicated databases, and end user issues.

Created startup to offer small to medium sized businesses affordable IT, marketing, and phone system consulting services. Provided technology / marketing consulting, development, and training.• Effectively streamlined core business operations using databases, Internet services, and professional advertisements• Enabled cost savings through enhancing existing systems, preventing system replacements• Increased employee productivity by reducing downtime and improving system performance

Louisville, Ky, Us

Managed messaging lab for enterprise messaging migration, from Exchange 5.5, cc:Mail,& MS Mail to Active Directory / Exchange 2000. Co-managed system deployment in 27 countries which extend to worldwide KFC, Taco Bell, and Pizza Hut locations.• Successfully migrated 50,000+ mailboxes• Ensured proper testing and documentation for all versions of production Active Directory, Exchange, and SQL servers throughout project duration• Designed and built clustered & non-clustered Compaq Proliant production servers, installed and configured Windows 2000 Datacenter / Adv. Server, Exchange 2000, MS SQL 7.0, DFS, Winsock Direct, Norton Anti-Virus for Exchange, Veritas Netbackup, Net IQ AppManager, Outlook Web Access, and VPN access through Cisco Catalyst switches and PIX firewall Duties included project management, analysis, documentation, testing, support, and reporting.

Redmond, Washington, Us

Las Colinas, TX / Redmond, WA / Charlotte, NC (Sept. 1999- Sept. 2000).Provided consulting services and on-site / call center support for Microsoft Premier level customers using Internet Information Server, Site Server, Microsoft Commercial Internet Server, MS SQL Server, Exchange Server, FrontPage Server Extensions, Visual InterDev, and SharePoint Portal Services. Trained MS DSE’s in classroom setting for IIS, MCIS, FPSE on IIS & Apache, and Visual InterDev. Call coached newly hired Internet Team Engineers and provided internal support for Microsoft employees and business partners.• Selected as Lead Beta Engineer for SharePoint development cycle• Participated in Server Extension Developer Conferences with top five MS based web hosting companies including Verio, Interland, IMC Online, Value Web, and Earthlink• Served as one of four on-call Site Server & MCIS engineers in US Region for over one yearDuties included on-site support, call center support, internal training, writing Knowledge Base articles, on-call support, and interviewing external candidates for Internet Team positions.

Us

Managed fifteen outsourced call center engineers for the Microsoft Internet Team. Supervised daily activities, monitored support calls, created and coordinated employee incentive programs, created daily reports for service level monitoring, provided weekly report summaries to Microsoft team management, screened and interviewed team candidates, and conducted disciplinary actions. Selected to receive “Train the Trainer” class for MCT certification.• Led outsource partner teams in customer satisfaction levels sustaining over 80% with satisfied or very satisfied rating• Provided classroom instruction for new hires including NT 4 Server Basics, NT 4 Server Advanced Topics, Network Essentials, TCP/IP, and Internet Information Server 4 (NT 4 Option Pack) Duties included team management, service analysis and reporting, support case supervision, team member mentoring, interviewing team candidates, handling discipline and improvement programs, and establishing employee incentive schemes.

• Integrated Windows NT based monitor and control systems for 11 earth stations, providing voice and data services to rural areas in Ukraine• Specified, built, and configured servers, network routers, and satellite modems to interface with waveguide amplifiers and satellite dishes• Developed, operated, and supported in-house developed monitor and control systems

Miami, Florida, Us

Managed daily operations for a team of 25 support engineers in a call center environment. Performed team administration including shift and PTO scheduling, performance improvement programs, hiring, and termination processes. Served as escalation endpoint for dissatisfied customers.

Us

Performed installation, configuration, and troubleshooting on a wide variety of PC, Mac, network, and printing devices. My first full-time job, which started the day of my 16th birthday. Was authored as an exception to the company's 18 and older insurance policy due to technical expertise. Serviced small business customers, as needed, in an on-site capacity.