Ben Blanchard Email & Phone Number

St Paul, Minnesota, United States

• Build and supervise the IT team supporting the Office of Governor Tim Walz and Lt. Governor Peggy Flanagan.
• Develop and improve innovative new support model to improve operations for both MNIT and the GOV office.
• Provide full Enterprise Service Delivery, including mixed service desk, workstation management, and application support roles, focusing on managing enterprise based hardware, software, and related infrastructure.
• Represent MNIT and GOV in discussions throughout the Enterprise, other agencies, and MNIT senior management
• Develop team capacity and align its services with enterprise requirements and needs of end-users.
• Act as point of contact in response to critical situations and ensure a rapid response and resolution

• Supervise a team of 11+ IT staff with mixed service desk, workstation management, and application support roles, focusing on managing enterprise based hardware, software, and related infrastructure.
• Oversee the enterprise service delivery infrastructure and business relations with its user groups
• Provide enterprise services focusing on Minnesota Department of Commerce (COMM), Minnesota Department of Education (MDE), Minnesota Office of Higher Education (OHE), Minnesota Office of Ombudsman for Mental Health and.
• Represent MNIT in discussions throughout the Enterprise, other agencies, and MNIT senior management
• Develop team capacity and align its services with enterprise requirements and needs of end-users.
• Act as point of contact in response to critical situations and ensure a rapid response and resolution

• Supervise a team of 14+ IT staff managing workstation hardware, software, and related infrastructure
• Oversee the enterprise-wide desktop infrastructure and business relations with its user groups
• Provide enterprise services focusing on Department of Human Services, MNSure, and Minnesota IT Services
• Represent MNIT in discussions throughout the Enterprise, other agencies, and MNIT senior management
• Develop team capacity and align its services with enterprise requirements and needs of end-users.
• Act as point of contact in response to critical situations and ensure a rapid response and resolution

St Paul, Minnesota, United States

• Provide leadership, mentorship, and technical expertise to enterprise workstation management teams
• Provide long-term consultancy to teams to resolve persistent technical, procedural, or cultural issues
• Owner of knowledge management process for the workstation management teams
• Direct technical support to Commissioner/State of Minnesota CIO, as well as other high-level executives
• Backup Support and Technical Expert for Governor’s Office
• Organizer for MNIT’s ELI/SLI Leadership network and tactical co-owner for MNIT’s Tactic 25

• Direct technical support to Commissioner/State of Minnesota CIO, as well as other high level executives
• Technical Owner and Planner for the 2018 Governor’s Transition team
• Backup Support and Technical Expert for Governor Dayton and his staff
• Provide mentoring and act as a source of advanced knowledge to peers and other service partners
• Act as a liaison with other teams (Service Desk, Networking, endpoint management, etc.) to resolve larger process or technical issues
• Collaboratively develop and refine new processes

Greater Minneapolis-St. Paul Area

• Provide mentoring and act as a source of advanced knowledge to peers and other service partners
• Act as a liaison with other teams (Service Desk, Networking, endpoint management, etc.) to resolve larger process or technical issues
• Collaboratively develop and refine new processes
• Investigate and troubleshoot advanced and persistent technical issues
• Refine communications with other teams and end users regarding technical issues and changes
• Provide high quality to high sensitivity users (white glove treatment)

Greater Minneapolis-St. Paul Area

• Provide comprehensive Technical Support to users and customers of MN.IT Enterprise Services
• Assist in continual process improvement initiatives and developing new procedures
• Provide training to colleagues and customers as well as the creation of technical documentation
• Lead role in Exchange administration, RSA administration, and multi-system report generation
• Engage in Change Advisory Board meetings, and generation of related mass-communications

St Paul, Minnesota, United States

Greater Minneapolis-St. Paul Area

• Assist thousands of Pharmacy, Clinic, and Executive Staff with technology and procedural issues
• Guide staff through pharmaceutical and medical insurance benefits and drug regulations
• Utilize a variety of technologies in order to provide a high quality of service
• Train staff on new procedures while supervising to maintain flawless compliance
• Fully HIPPA trained and knowledgeable on healthcare processes and best practices

Minneapolis, Minnesota

• Organized local communities for labor based causes, including Get Out The Vote action
• Spearheaded Press-Conference organization for Paid Sick Leave Initiative
• Maintain strong political stances, while being highly personable to gain new supporters
• Consistently met all fundraising and member-drive expectations
• Utilize new technology and train volunteers to inform and activate the community
• Due to consistently excellent performance, worked across the nation on long term Mission Critical projects.

• Partnered with 10 local Non-Government Organizations in 7 developing nations
• Served in a variety of fields, such as STEM education, technical support, and marketing
• Developed and administered the Pathfinders Project's website and social media strategy
• Fundraised for both local partners and sponsor, utilizing technology and community ties
• Once State-Side, helped develop the current Humanist Service Corps model, and promote the Foundation through outreachSPECIFIC PROJECTS INCLUDED: *Siem Reap and Kampong Thom, Cambodia – Installing wells and supporting.

• Provide support, advice, and resources to already affiliated SSA groups
• Assist in organizational problems and concerns
• Contact and communicate with possible future affiliates, student activists, and speakers
• Uphold a professional and accessible image of the SSA, especially in in-person outreach
• Speak at national and regional conferences, as well as student and community events

Saint Cloud State University

*Nationally recognized and awarded leader*Fostered strong inter-belief ties with other organizations and the community *Creating enriching events for both the club, and the campus and community at large *Active Marketing techniques pioneered led to national changes*Created and maintained a 300% increase in active membership

St. Cloud, Minnesota

• Assist patrons with a variety of technical issues, including training and troubleshooting
• Design protocol to enhance the repair of issues, as well as the customers experience
• Upheld high levels of customer service in all forms of communication
• Trained dozens of employees in new protocols, including both technological and customer service
• Designed and organized official university WebPages, as well as training and recruitment materials

• Provide a strong positive role model, as well as emotional, academic, and technical support
• Directly oversee a floor community of over 20 residents, as well as the hall community of hundreds
• Serve as a resource regarding the operation of the University, its policies, and resources
• Mediate roommate conflicts, as well as issues between residents
• Promote a inclusive, safe environment that allows for academic and personal development
• Plan and implement a variety of educational, social, and cultural programming

St Cloud State University

• Organizing and leading weekly business meetings
• Keeping a robust group on task
• Creating enriching events for both the club, and the campus and community at large
• Leadership focusing on empowering, training, and coordinating other student’s talents
• Received several Student Organization Awards during leadership

Saint Cloud State University

• Organizing the board leading the creation of founding documents
• Successfully completing the national affiliation process
• Gained a stable membership of 20+ students
• Designed programming to enrich students while drawing in national support
• Forged partnerships with aligned businesses

• Assisted students with comprehension of major level biology, physics, and chemistry
• Helped to develop students' study skills, as well as their overall student methodology
• Completed tutor certification training

Princeton, MN

• Trained, developed, coached and mentored staff to ensure smooth daily operations
• Utilized best practices to ensure perfect product and customer service, as well as profitability
• Training focused on deescalation of high emotion situations to find satisfaction of involved parties
• Specialized on non-standard tasks, especially involving multitasking
• Maintained a safe working and guest environment to reduce the risk of injury or accidents
• Quickly identified problem situations and skillfully resolved potential issues to promote productivity

Master Of Public Administration - Mpa, Public Administration

Certificate, Non-Profit Leadership

*Rigorous, theory-based Non-Profit leadership course work *Internship with dedicated 501(c)(3) Skepticon *Service Learning project with.

Bachelor'S Degree

Activities and Societies: Secular Student Alliance, Medical Professions Association, Honors Program, Honors Club, American Society for.