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I take pride in developing visually appealing and captivating user experiences that are underpinned by clean, efficient, and well-documented code. My passion lies in merging aesthetics with functionality to deliver seamless digital experiences that excite users.Since 2015, I’ve taken on leadership roles in teams across customer support, product operations, and engineering. My multidisciplinary background allows me to understand user needs and pain points enabling simple and performant solutions for an array of user personas and use cases. Some notable achievements:- Shipped a failed payment notification feature that reduced failed payments amount by $829k in one month. (Odeko)- Developed and published an event check-in app for iOS and Android using Typescript, React Native, and Expo. (Signal Fluid)- Developed an onboarding and support chatbot and integrated with Google Cloud Dialogflow for natural language processing and Slack for live chat support (Trōv).My cross-disciplinary background has afforded me a well developed tech startup acumen with a rare ability to manage both business and technical challenges, but my experiences have taught me that my professional value really boils down to the following:- I am both highly creative and analytical.- I approach problems from the vantage point of the user--reconciling competing needs and driving strategic value across stakeholders groups.- I am constantly reaching and am forever dissatisfied with the status-quo; a life-long learner who rejects conformity to average standards.- I am a trusted leader with a knack for elevating the natural strengths of those I work with.
Pelago
View- Website:
- pelagohealth.com
- Employees:
- 158
-
Senior Software EngineerPelagoNew York, United States -
Software Engineer, OwnerSignal Fluid May 2024 - Present- Led development and deployment of the Viewcy Check-in App, for iOS and Android with React-Native & Typescript.- Implemented CI/CD infrastructure with Expo and GitHub Actions for seamless app deployment.- Managed deployment to Apple App Store and Google Play Store, spearheading the app submission & approval process.- Designed, developed, and deployed my company website with Figma, NextJS, React, Typescript, and Vercel. -
Technology And Operations LeadThe Red Pavilion Feb 2023 - May 2024- Developed an open bar calculator with TypeScript, React, Vite, and Netlify, cutting booking lead time by 20%.- Integrated a ticketing system and upgraded the calendar interface for live events, lowering support requests by 55%.- Implemented Hiver for support and bookings, enabling faster responses and better KPI tracking.- Developed promoter partnerships, managing bookings, contracts, event logistics, ticketing, and invoicing. -
Software EngineerOdeko Nov 2021 - Jan 2023New York, New York, UsTypescript React | Redux | GraphQL | Ruby on Rails- Engineer on the Money team: I built full-stack apps and tools for pricing, payments, and promotions.- Developed a new internal app with Typescript & React, enabling precision pricing controls for our ecommerce catalog.- Built a Stripe events controller with Ruby on Rails, enabling automated tracking and notification of failed payments.- Implemented multi-timezone support in a supply and logistics app (Typescript/Vue), allowing expansion to new markets. -
Software Engineering FellowGeneral Assembly Apr 2021 - Jul 2021New York, Ny, Us- Developed full-stack React apps with Google OAuth login authentication, using Node.js and MongoDB for the back-end API, and deployed on Heroku. One app was for journal entries, including creation, editing, and deletion functionalities. The other app was for maintaining personal cryptocurrency transaction logs for tax purposes, developed in team collaboration via git / GitHub.- Built an interactive web-based Simon memory game using HTML, CSS, and JavaScript, showcasing frontend development skills. -
Customer Success ExecutiveOdeko Feb 2019 - Feb 2020New York, New York, Us- Developed a customer support portal to assist in ordering and delivery issues using HTML, CSS, and JavaScript.- Product managed a new order reconciliation MVP, which enabled automated training of sales forecasting data for customer order generation, leading to 28% improvements in supply chain ordering accuracy. -
Customer Support & Insights ManagerTrōv Jan 2018 - Feb 2019Danville, Ca, Us- Developed an onboarding and support chatbot using Google Cloud Dialogflow for NLP.- Integrated a CMS, live chat interface, and AI training bot in Slack for chatbot and support ops.- Implemented exit poll on web using Hotjar and analyzed data for user research & product decisioning.- Worked with engineering to resolve technical bugs and perform QA tests before new releases. -
Delivery Support & Strategy ManagerOrderup, A Groupon Company Jul 2016 - Sep 2017Baltimore, Md, Us- Product-owned a mobile feature for drivers resulting in 35% reduction of ticket volume in support.- Worked with designers and engineers on scoping and implementation of new releases.- Overhauled the company's delivery support processes and driver communications. -
Delivery Operations ManagerOrderup, A Groupon Company Jul 2015 - Jul 2016Baltimore, Md, Us- Wrote an improvement to delivery dispatching algorithm, reducing driver idle times.- Using Looker, developed and analyzed new data models to inform and improve on ops and P&L metrics.- Owned the customer, restaurant, and driver experience for the Orlando market. -
Senior Property Manager, Office Of Instructional ResourcesUniversity Of Central Florida May 2013 - Jul 2015Orlando, Fl, Us -
Program Assistant, Ucf College Of Graduate StudiesUniversity Of Central Florida Sep 2012 - May 2013Orlando, Fl, Us -
E4, Heavy Vehicle Driver (88M)United States Army Reserve Jan 2006 - Jun 2015Fort Liberty, Nc, Us- Army Achievement Medal: Fort Dix, NJ (2014)- Army Achievement Medal: Sunny Point, NC (2013)- Warrior Leadership Course: Camp Williams, UT (2008)- Commandant's List: Ft. Leonard Wood, MO (2007) -
Inventory Control & Merchandising ManagerWings Of Eagles International Apr 2011 - Jan 2012
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Inventory Control SpecialistChamberlin'S Natural Foods Dec 2010 - Apr 2011
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Substitute TeacherFlowing Wells Unified School District Aug 2007 - May 2008Tucson, Az, Us -
Member Service Specialist IiYmca Of Southern Arizona Jul 2005 - Apr 2008Tucson, Az, Us
Benji Thompson Skills
Benji Thompson Education Details
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General AssemblySoftware Engineering Immersive -
Liberty UniversityEconomics -
Southeastern UniversityBusiness Management
Frequently Asked Questions about Benji Thompson
What company does Benji Thompson work for?
Benji Thompson works for Pelago
What is Benji Thompson's role at the current company?
Benji Thompson's current role is Senior Software Engineer.
What is Benji Thompson's email address?
Benji Thompson's email address is th****@****ail.com
What is Benji Thompson's direct phone number?
Benji Thompson's direct phone number is +140749*****
What schools did Benji Thompson attend?
Benji Thompson attended General Assembly, Liberty University, Southeastern University.
What are some of Benji Thompson's interests?
Benji Thompson has interest in Children, Economic Empowerment, Education, Poverty Alleviation, Human Rights, Arts And Culture.
What skills is Benji Thompson known for?
Benji Thompson has skills like Public Speaking, Leadership Development, Program Management, Sales Operations, Process Improvement, Project Planning, Qualitative And Quantitative Research Methodologies, Data Modeling, Project Management, Financial Analysis, Risk Management, Operations Management.
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