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Ben Johnson is listed as Manager, Critical Situation at Citrix | Cloud Software Group at Cloud Software Group, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Ben Johnson.
Ben Johnson previously worked as Senior Support Service Manager at Cloud Software Group and Manager, Customer Success at Drivestream. Ben Johnson holds Bachelor Of Commerce - Bcom, Taxation from Mahatma Gandhi University.
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At Cloud Software Group/ Citrix, my role as Customer Success Manager leverages ITIL certification and a customer-focused approach to foster robust client relationships. We have successfully enhanced customer loyalty, driven SaaS product adoption, and increased revenue through strategic planning.The team and I excel in identifying and addressing customer needs, collaborating across sales, marketing, and product development to exceed expectations. Notably, our proactive mitigation strategies have significantly improved customer retention, and our dedication to providing personalized support has been key in cultivating trust and a high level of customer satisfaction.
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Bangalore Urban, Karnataka, India
-Plays a pivotal role in ensuring that customers receive exceptional service for Critical/ Priority issues and support throughout their experience with Citrix and other Cloud Software group applications. Developing effective strategies for service delivery, and enhancing customer satisfaction.
Bangalore Urban, Karnataka, India
- Cultivated and maintained strong relationships with customers, ensuring their satisfaction and success with our products and services.- Served as the primary point of contact for customers, promptly addressing their inquiries, concerns, and requests with a high level of professionalism.- Collaborated with cross-functional teams, such as sales, marketing.
Bengaluru, Karnataka, India
-Stay abreast of industry trends and best practices in HCM/CWP technology and processes- Troubleshoot and resolve system issues while providing technical support to users- Collaborate with the IT department to implement system upgrades and enhancements- Conduct regular audits to ensure data integrity and compliance with company policies and regulations.
Bengaluru, Karnataka, India
- Enhanced career by transitioning to Real Time Intraday Analyst through Internal Job Posting (IJP)- Collaborated with the workforce management team to forecast and schedule resources in alignment with real-time demand and capacity- Utilized real-time monitoring tools such as Avaya and Impact 360 to ensure adherence to service level agreements and key.
Bengaluru, Karnataka, India
-Provide technical support to customers through phone, email, or in-person interactions- Troubleshoot and resolve hardware and software issues to ensure minimal downtime for customers- Collaborate with cross-functional teams to identify and resolve complex technical issues efficiently- Conduct product demonstrations and deliver comprehensive training to.
Kochi, Kerala, India
- Provided technical support worldwide for Norton Anti-Virus and PC, addressing issues through phone, email, and remote access tools.- Installed, configured, and upheld software applications and operating systems.- Documented and tracked customer interactions, issues, and resolutions in a ticketing system.- Diagnosed and resolved hardware and software.
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Ben Johnson works for Cloud Software Group.
Ben Johnson is listed as Manager, Critical Situation at Citrix | Cloud Software Group at Cloud Software Group.
Ben Johnson is based in Bengaluru, Karnataka, India while working with Cloud Software Group.
Ben Johnson has worked for Cloud Software Group, Drivestream, Oracle, Hewlett Packard Enterprise, and Hewlett-Packard.
You can use AeroLeads to view verified contact signals for Ben Johnson at Cloud Software Group, including work email, phone, and LinkedIn data when available.
Ben Johnson holds Bachelor Of Commerce - Bcom, Taxation from Mahatma Gandhi University.
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