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Ben Johnson is listed as Senior Support Service Manager at Cloud Software Group, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Ben Johnson.
Ben Johnson previously worked as Manager, Customer Success at Drivestream and HCM Consultant at Oracle. Ben Johnson holds Bachelor Of Commerce - Bcom, Taxation from Mahatma Gandhi University.
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At Cloud Software Group/ Citrix, my role as Customer Success Manager leverages ITIL certification and a customer-focused approach to foster robust client relationships. We have successfully enhanced customer loyalty, driven SaaS product adoption, and increased revenue through strategic planning.The team and I excel in identifying and addressing customer needs, collaborating across sales, marketing, and product development to exceed expectations. Notably, our proactive mitigation strategies have significantly improved customer retention, and our dedication to providing personalized support has been key in cultivating trust and a high level of customer satisfaction.
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Bangalore Urban, Karnataka, India
-Plays a pivotal role in ensuring that customers receive exceptional service for Critical/ Priority issues and support throughout their experience with Citrix and other Cloud Software group applications. Developing effective strategies for service delivery, and enhancing customer satisfaction.
Bangalore Urban, Karnataka, India
- Cultivated and maintained strong relationships with customers, ensuring their satisfaction and success with our products and services.- Served as the primary point of contact for customers, promptly addressing their inquiries, concerns, and requests with a high level of professionalism.- Collaborated with cross-functional teams, such as sales, marketing, and product development, to exceed customer needs and expectations.- Proactively identified upsell and cross-sell opportunities in Oracle Cloud, driving increase in revenue growth and enhancing customer lifetime value.- Proactively identified and mitigated potential issues impacting customer satisfaction and retention, resulting in improvement in customer loyalty.- Conducted regular check-ins with customers to understand their needs, goals, and challenges, offering effective solutions and recommendations.- Acquired extensive knowledge in Project Management and honed leadership skills through involvement in team-based projects.- Rapidly adapted to new technology and software applications, showcasing a proven ability to learn quickly and thrive in dynamic environments.- Enhanced communication and organizational skills through successful collaboration on group projects, ensuring efficient task completion within tight deadlines.
Bengaluru, Karnataka, India
-Stay abreast of industry trends and best practices in HCM/CWP technology and processes- Troubleshoot and resolve system issues while providing technical support to users- Collaborate with the IT department to implement system upgrades and enhancements- Conduct regular audits to ensure data integrity and compliance with company policies and regulations- Administer all aspects of the Human Capital Management (HCM) system- Serve as the primary contact for all contractor hiring, joining, extending, and termination globally within Oracle- Escalate HCM cloud bugs to the relevant team and update associated forms accordingly- Manage escalations and provide timely solutions- Oversee the complete CWP program and act as the primary point of contact
Bengaluru, Karnataka, India
- Enhanced career by transitioning to Real Time Intraday Analyst through Internal Job Posting (IJP)- Collaborated with the workforce management team to forecast and schedule resources in alignment with real-time demand and capacity- Utilized real-time monitoring tools such as Avaya and Impact 360 to ensure adherence to service level agreements and key performance indicators, maintaining an average adherence rate of 95%- Generated comprehensive reports, effectively communicating findings to management and relevant stakeholders- Spearheaded projects for renowned clients including Mondelez International, XPO Logistics, Qualcomm Service, Alcatel-Lucent, KPMG and Shell- Analyzed and interpreted data to identify trends, patterns, and anomalies- Monitored real-time intraday performance of various operations and systems, ensuring seamless operations
Bengaluru, Karnataka, India
-Provide technical support to customers through phone, email, or in-person interactions- Troubleshoot and resolve hardware and software issues to ensure minimal downtime for customers- Collaborate with cross-functional teams to identify and resolve complex technical issues efficiently- Conduct product demonstrations and deliver comprehensive training to customers on software and hardware usage- Collaborate with product development teams to provide valuable feedback and suggestions for product enhancements - Administered Remote servers (Mobile) such as BES, Mobile Iron, and GOOD- Monitored CMS Tool and assisted the Project-KPMG Global Service desk (UK) in meeting SLA, ensuring efficient service delivery
Kochi, Kerala, India
- Provided technical support worldwide for Norton Anti-Virus and PC, addressing issues through phone, email, and remote access tools.- Installed, configured, and upheld software applications and operating systems.- Documented and tracked customer interactions, issues, and resolutions in a ticketing system.- Diagnosed and resolved hardware and software issues across diverse computer systems, networks, and peripherals.
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Ben Johnson works for Cloud Software Group.
Ben Johnson is listed as Senior Support Service Manager at Cloud Software Group.
Ben Johnson is based in Bengaluru, Karnataka, India while working with Cloud Software Group.
Ben Johnson has worked for Cloud Software Group, Drivestream, Oracle, Hewlett Packard Enterprise, and Hewlett-Packard.
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Ben Johnson holds Bachelor Of Commerce - Bcom, Taxation from Mahatma Gandhi University.
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