Successfully implemented our GCP based StrokeViewer solution across 40+ sites throughout QLD Health and Victorian Ambulance Service. Streamlined service delivery processes enhancing operational efficiency and customer engagement.

Led the Medical Informatics Engineering team supporting enterprise Healthcare IT solutions across ANZ, including Synapse PACS, CV, VNA and Advanced Visualisation platforms at major public and private healthcare facilities. Successfully implemented Zendesk service management platform, optimising national team utilisation reporting and third-party service partner integration. Project managed complex informatics installations, upgrades, and integration projects while ensuring minimal system downtime. Transformed service operations processes, resulting in improved response times and increased customer satisfaction scores. Enhanced professional services delivery and contract management, driving significant improvements in profitability. Developed and maintained strategic relationships with key stakeholders across major healthcare providers.

Lead project engineer - implemented Annalise Enterprise CXR across Sonic Healthcare. Project managed Siemens syngo.via upgrades across Sonic Healthcare enterprise.

Led and developed cross-functional teams of Regional Support Engineers across ANZ, implementing ITIL frameworks and Lean methodologiesManaged 24/7 SLA delivery for healthcare IT infrastructure serving major hospitals and imaging centresDirected technical account management, tender responses, and P&L responsibilities while maintaining strategic customer relationshipsOrchestrated critical incident response and escalation protocols to ensure maximum system availabilitySpearheaded syngo.via platform upgrades and updates throughout ANZ region, ensuring minimal disruption to critical healthcare operationsProvided transformational leadership in healthcare IT modernisation initiatives while managing vendor relationships and contractsAdvanced through multiple roles including Field Service Engineer and Solutions Architect, gaining comprehensive expertise in PACS, 3D visualisation, and cardiovascular imaging systemsKey Skills: Service Delivery Management, ITIL, Lean Practices, Healthcare IT Architecture, Technical Account Management, Project Management, P&L Management, Team Leadership, Customer Relationship Management, Medical Imaging Systems (PACS/RIS/CV), Vendor Management

Trainee Pilot, Staff Officer