Service Delivery Manager Healthcare It (Anz)
Brisbane, Australia
Led and developed cross-functional teams of Regional Support Engineers across ANZ, implementing ITIL frameworks and Lean methodologiesManaged 24/7 SLA delivery for healthcare IT infrastructure serving major hospitals and imaging centresDirected technical account management, tender responses, and P&L responsibilities while maintaining strategic customer relationshipsOrchestrated critical incident response and escalation protocols to ensure maximum system availabilitySpearheaded syngo.via platform upgrades and updates throughout ANZ region, ensuring minimal disruption to critical healthcare operationsProvided transformational leadership in healthcare IT modernisation initiatives while managing vendor relationships and contractsAdvanced through multiple roles including Field Service Engineer and Solutions Architect, gaining comprehensive expertise in PACS, 3D visualisation, and cardiovascular imaging systemsKey Skills: Service Delivery Management, ITIL, Lean Practices, Healthcare IT Architecture, Technical Account Management, Project Management, P&L Management, Team Leadership, Customer Relationship Management, Medical Imaging Systems (PACS/RIS/CV), Vendor Management