Ben Johnston Email & Phone Number

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Qld, Au

Bryanston, Johannesburg, Za

Bryanston, Johannesburg, Za

My primary responsibility as a Technical Consultant is to design, configure and install solutions to meet the requirements of Dimension Data's customers. I consult with clients to uncover and understand their business requirements and then translate these business requirements into functional requirements and, through my technical expertise, translate the requirements into technical solutions. To achieve these results I maintain a mix of both business and expert technical discipline. My goal is to act as a trusted adviser to Dimension Data clients by demonstrating an understanding of their requirements and my expertise in the relevant technologies.

Melbourne, Victoria, Au

Following an internal restructure I took on a new role encompassing three distinct areas; Corporate IT Services, Security Services and MIT and Linux Services.Corporate IT Services is responsible for the support of the company's end user computing requirements and is currently working on phone system upgrades, desktop SOEs rollouts, infrastructure upgrades, as well as directly supporting staff spread across 4 offices.Security Services is responsible for security across all of Melbourne IT including our ISO27001 certification program. While this is not a new role, the new teams I manage along side this one will allow for much wider and efficient adoption of security controls across the organisation.MIT and Linux Services are currently two separate teams that manage similar technology stacks. Here we will build a new team, taking the best from the original two and aligning ourselves to support the business in a more agile manner. We will take much of the work done in my previous role around cloud computing and apply those principles to move towards a DevOps culture and enable our development teams to deliver more, quicker for the business while maintained and improving stability, security and cost effectiveness.

Melbourne, Victoria, Au

My role is to identify, analyse and champion initiatives that will have a significant impact to the IT operations, costs and revenues of Melbourne IT by leading a team of dedicated individuals who will implement and drive the initiatives throughout the organisation. I am also responsible for maintaining Melbourne IT's ISO27001 certification and improving the overall security posture of Melbourne IT by leading a team of security experts.Ongoing initiatives to date have included utilisation of Amazon Web Services for large hosting, mail and Exchange platforms (including designs, costs, migration plans, operating models, security), investigation of Control Panels to allow greater self service capabilities, introducing a DevOps culture into the organisation and migration of large corporate web sites to AWS.The security portion of this role has involved (and continues to) improvements to our compliance and auditing processes while working on expanding our certification to include services built on AWS and determining appropriate policy and control additions or changes to deal with the security challenges cloud computing brings.

Melbourne, Victoria, Au

Responsible for running 2 distinct teams within the IT Services Division. The first team, Platform Management, consists of SMEs from most technology areas of the organisation. This team is responsible for ensuring the availability of their technology area while conducting scheduled maintenance to avoid unplanned downtime and drive effeciency. The team of 7 manages 600+ networks devices, 3000+ servers, 600TB+ of Fibre Channel SAN, 20TB+ of NAS, 30,000+ Exchange mailboxes, 25,000+ web sites, 300,000+ linux based POP mailboxes, 200+ MSSQL databases, 2000+ virtual machines and protects over 200 TB over data weekly. The second team of 6, Operations Support is responsible for both the ITILv3 and ISO27001 maturity of the organisation. This includes Critical Incident and Change Management, Problem Management, Capacity Management, Supplier Management, Security Management, Asset Management and Event Management.Key achievements in this role include:- Establishing a new, high performing team to drive platform stability and health- Implementing documented maintenance plans, regular health checks and technology roadmaps to track the health of those same platforms- Implementation of a new ITIL aligned service desk to allow better service management results and reporting- Replacement of the entire SAN disk array fleet- Implementation of a new monitoring system to allow better more unified monitoring and reporting across the organisation- Implementation of a new patch management solution to allow automated patching of the server fleet

Melbourne, Victoria, Au

Responsible for running a team of 3 to 5 engineers whose responsibilities included management and maintenance of 500 TB+ Fibre Channel SAN infrastructure, utilsing storage virtualisation, managing and expanding VMware ESX farms running many thousands of virtual machines and ensuring data protection for all physical and virtual operating systems.

Newstead, Queensland, Au

At SPARQ I was invovled in a project to introduce virtualisation into the company. During my time, 2 x 10 node ESX clusters where deployed, capacity reporting scripts written and DR established, using SAN replication, between 2 metro sites.

Melbourne, Victoria, Au

Responsible for running a team of 3 to 5 engineers whose responsibilities included management and maintenance of 300 TB+ Fibre Channel SAN infrastructure, utilsing storage virtualisation, managing and expanding VMware ESX farms running many hundreds of virtual machines and ensuring data protection for all physical and virtual operating systems.

Melbourne, Victoria, Au

I was a member of team of Exchange Engineers responsible for running the hosted Exchange offering for WebCentral. The team consisted of between 3 and 5 staff and initially was also responsible for management of Fibre Channel SAN infrastructure (a responsibility I tool with me to my next role in the organisation). The team managed a number of 10,000+ seat Exchange installations.

Melbourne, Victoria, Au

As a Level 3 Support Technician I was one of 2 or 3 staff responsible for the operation of the shared and dedicated server farms. As the highest escalation point in the organisation, I was also responsible for escalation and management of issues with vendors. This role relied heavily on scripting and automation to ensure the required wotk was completed in a timely manner.

Melbourne, Victoria, Au

As a Techncial Account Manager I was responsible for the technical delivery of solutions to the customers of the Corporate and Government division. These customers ranged from financail institutions to large national sporting organisations to media organisations to web development houses.

Melbourne, Victoria, Au

As a level 2 support engineer I was responsible for servicing customer requests either via phone or ticketing system for WebCentrals web hosting customers.

The implementation and software engineering role involves making custom alterations to existing products, which are developed by Software Engineers attached to Research and Development, and implementing those custom solutions within the customers existing infrastructure. This involves building the physical network, the servers, work stations and all associated infrastructure and installing the required software.