Ben Judy Email & Phone Number

Atlanta, Georgia, Us

Responsible for attracting, retaining and developing top talent focused on designing intuitive, quality products through collaboration with end users and modern software development teams.Working closely with teams of designers to support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams.Leading managers and their teams and drive change management and process improvement.The Design Operations team is the 'hub of the wheel' empowering all spokes of the wheel through change management, thought leadership, design thinking and best practice development, design system fluency, and strong communication skills.

Remote, Us

I actively mentor early-career designers remotely, providing feedback and advice via videoconference sessions and written annotations on student projects.View my profile on Designlab:https://designlab.com/benjudy/

SELECTED PUBLIC SPEAKING ENGAGEMENTS• 2022 UX STRAT USA conference (Boulder, Colorado) – Facilitated a workshop, "Inclusive Design Strategy"; ‘Emceed’ the annual UX Strategy conference, keeping the event on time and facilitating Q&A sessions; served as 'Content Analyst' presenting my own summaries of emerging themes throughout the conference• 2021 University of Texas at Dallas (Dallas, Texas) – Substitute teaching / adjunct faculty - web design• 2021 Designlab – Presented a webinar, "Finding Your Best Fit: Which UX Environment is Right for You?"• 2019 Design Thinking Conference (Austin, Texas) – Co-presented a workshop, “Design Thinking for Strategic Alignment”• 2019 Experience Design Week (Denver, Colorado) – Co-presented a workshop, “Full Stack UX Strategy: Create your UX Strategy Framework at all levels”• 2019 World IA Day (Dallas, Texas) – Keynote speaker• 2018 Dallas Digital Summit (Dallas, Texas) – Co-presented a 45-minute talk: ‘Product, Practice, Purpose: UX Strategy Framework.’• 2018 Digital Summit MX (Guadalajara, Mexico) – Presented a 45-minute talk: ‘Crafting Your UX Strategy.’• 2018 Beyond DFW Summit by Capital One (Dallas, Texas) – Co-presented 30-minute talk: How Product Management and User Experience partner effectively at 7-Eleven• 2018 UX STRAT USA Conference (Providence, Rhode Island) - ‘Emceed’ the annual UX Strategy conference, introducing each speaker and facilitating Q&A sessions.• 2018 Big Design Conference (Dallas, Texas) - Co-presented a 45-minute talk: ‘Crafting Your UX Strategy.’• 2018 IBM (Internal event - Online) - Presented a 45-minute talk: ‘UX Strategy - Your Most Valuable Three-Minute Sketch.’(engagements prior to 2018 not listed due to space restrictions)

Designing world class digital experiences for amazing clients.Improving quality and efficiency of outcomes by leading Postlight's Design Operations team and driving multiple design ops initiatives.Directly managing product designers and managers.Collaborating and coordinating cross-functionally with leaders in software engineering, product management, business strategy, and other departments.

Madison, Wi, Us

Working with government partners on a wide variety of innovative projects.

Irving, Tx, Us

I lead an enterprise-wide, User Experience research and design team. I took 7-Eleven from a UX 'team of one' to a team of 30 multidisciplinary professionals, including establishing a near-shore team of designers in Mérida, Mexico.My job: UX departmental leadership and digital design strategy for 7-Eleven. My team supports numerous product pods and business functions including our award-winning Loyalty program (7Rewards), Delivery (7NOW), Mobile Self-Checkout, Fuels Loyalty, In-Store Systems, Field Consultant Operations, enterprise IT systems, and more.

Frisco, Texas, Us

• Established a human-centered design consulting practice• Defined a design practice vision, development roadmap, and organizational maturity model for design• Created and published guidance for common design practices, including an original deck of 36 ‘Design Method Cards’• Managed, coached, and mentored designers and UX researchers• Led highly successful UX design projects for clients in various industries, including: real estate, financial services, construction, and restaurant

Mountain View, California, Us

• Designed complex interaction flows for the Intuit Pro Tax software ecosystem, including modern web-based applications, legacy desktop applications, and shared services connecting various applications to deliver key customer benefits• Evangelized and implemented a collaborative, cross-functional UX design process• Coached teams as a trained Innovation Catalyst, leveraging Intuit's "Design for Delight" methods to help teams go broad, get unstuck, and deliver awesome• Worked closely with services-oriented, Agile development teams to deliver UX design direction as needed• Designed mockups and interactive prototypes using Axure RP Pro, Adobe Creative Cloud (Photoshop, Illustrator), Keynote, other software design tools, and LOTS of whiteboard sketching• Conducted user research including FMO's ('follow me to the office' visits); in-depth interviews; customer feedback sessions in a formal usability lab; remote sessions using screen sharing and teleconferencing; and other methods• Served as lead UX designer on Intuit Tax Online (Web-based professional tax software)

Dallas, Tx, Us

• First UX designer to join the new Global Innovation team for the world's largest commercial real estate firm (#387 on the 2013 Fortune 500 list; #1 in real estate.)• Led UX design for rapid innovation experiments• Conducted contextual user research via direct observation and interviews• Designed mockups (Balsamiq, Photoshop) and interactive prototypes (Axure, HTML5)• Organized collaborative design studio sessions with diverse groups of participants to rapidly generate and evaluate many possible UI / UX solutions• Presented designs to senior executives and stakeholders• Conducted remote usability testing and adjusted product design based on user feedback• Created user interface wireframes, mockups, and specifications for desktop, cloud, and mobile applications• Advocated for a user-centered approach to product design and development• Conceptualized and communicated advanced solutions to complex challenges• Collaborated with business partners, technologists and analysts to define a scalable, enterprise-wide innovation process• Worked on multiple projects with changing priorities daily

Irving, Tx, Us

• Directly managed and led a UX team of talented employees, consultants, and contractors• Applied emerging user research and experience design methods in an Agile (Scrum) software development environment• Led a team of designers in the development of prototypes (paper/digital) during the pilot phase of a new web-based software product• Identified and documented UI standards, best practices• Created the vision and standards for web applications including the look, feel, and tone• Helped the product team develop an understanding of user-centered design methodology and research protocols• Evangelized user-experience best practices & principles, fostering a culture of design thinking and innovation• Created and maintained user profiles & personas for use by the entire product team• Led user research interviews with target audiences; identified user needs/preferences and collected feedback• Established, tracked, and shared success metrics for an improved user experience• Practiced iterative user experience design, involving UX research and design at all stages of rapid product development• Work collaboratively with a multidisciplinary team including marketing, application development, product management, data analysts, and business stakeholders

Dallas-Fort Worth, Texas, Us

• Designed information architecture and interactive prototype deliverables for Agile projects to enhance AA.com with daily averages of 1.6 million visitors and $35 million in revenue• Coordinated the efforts of visual designers, front-end technologists, business stakeholders, and other project team members to design and develop user-focused solutions for new AA.com projects• Served as usability and user experience project lead for a major internal initiative to build and implement a new architecture for aa.com utilizing modern responsive web design techniques, HTML5, and CSS3 for a flexible, device-independent user interface• Conducted user research to develop a complete understanding of AA.com customer goals and contexts• Designed end-to-end customer experience maps, mental models, and other research-driven representations of customer insight• Designed engaging user experiences for web, smart phone, tablet, airport kiosk, airport display, and emerging consumer technology platforms• Under contract with Apex Systems (not a direct hire position)

Southlake, Texas, Us

• Provided end-to-end user experience research and design services to a broad portfolio of airline industry software product teams• Collaborated with product and development teams internationally, including Sabre offices in Poland and India, and airline customers around the globe• Served as lead UX designer for the SabreSonic Web Site Admin Tool software product, providing daily guidance to two designers in Krakow, Poland• Crafted excellent software user experiences in collaboration with three separate development teams, multiple business analysts, business stakeholders, and airline customers• Worked closely with product managers and business analysts to produce business requirements documents, feature specifications, and Agile user stories• Participated in daily Agile team meetings to provide UX input and guidance to a rapid product development process• Coached UI developers in the implementation of visual branding design standards and the nuances of interaction design• Designed interfaces for software applications on a variety of technology platforms, including Web-based applications (HTML, CSS, Javascript frameworks) and desktop applications (Flex, Java Swing)• Produced high-fidelity, pixel-perfect mockups, visual design style guide components, and interaction design specifications in Adobe Photoshop and Fireworks• Led collaborative, low-fidelity design exercises with product team members. Created sketches using Balsamiq• Designed clickable prototypes in Axure RP Pro• Conducted user research using a wide variety of methods, including: surveys, contextual inquiry (direct observation), interviews, focus groups, and data mining• Collaborated with the Sabre Human Factors team to conduct laboratory usability testing. Observed testing sessions, analyzed findings, and executed design changes based on feedback from users• Designed the user experience for smartphone and tablet mobile applications

New York, Ny, Us

• Created a variety of IA and UX artifacts in fast-paced marketing agency environment: wireframes (Axure and Fireworks), process diagrams (Axure and Visio), personas (InDesign and Word), prototypes (Axure and hand-coded HTML / CSS / JS), and more• Served as IA and UX lead for the redesign of EFTPS.gov (a taxpayer-facing Web service of the U.S. Treasury), producing annotated wireframes and high-fidelity mockups in a rapid, iterative fashion.• Collaborated with product team members in four different organizations across the United States to ensure all team members were in agreement on product requirements and issues related to the end-user experience• Designed email and Web-based marketing campaigns for clients such as Bank of America and Direct Energy.• Worked with client account managers and creative talent to organize and deliver agency service pitch presentations• Worked with QA teams to draft test plans and ensure high standards of excellence were met in the user interface• Helped the agency grow a new team of user experience designers and expand digital design capabilities

• Created wireframes, functional specifications, and other UI architecture documents for a rapidly growing social networking startup web site• Provided IA guidance in the requirements gathering process and product planning meetings• Wrote production HTML and CSS. Delivered code to back-end developers and worked with them to ensure the integrity of the front-end code was not compromised• Analyzed user feedback collected via the web site to determine what problems users were experiencing. Made improvements to site navigation, page layout, form design, and interactive components• Collaborated across creative, development and business teams to create dynamic user experiences

Southlake, Texas, Us

• Created high-fidelity mockups for complex travel booking Web application• Interpreted usability test findings and other human factors data to improve product design• Coordinated user experience design efforts with developers, product managers and other stakeholders

• Wrote and reviewed HTML and CSS for standards compliance• Analyzed web site usability and accessibility• Optimized content and UI code for search engines• Served as lead UI developer for global CSS architecture – travelocity.com and partner sites