Benjy Baptiste Email & Phone Number

San Francisco, California, US

New York, NY, US

• Led a variety of cross-functional projects working closely with area experts in product, marketing, growth, operations, clinical, and legal to roll out new OTC products, execute marketing/brand campaigns, and build new.
• Executed two projects that enabled the appropriate product fulfillment cadence, creating a seamless customer experience and increasing retention by 2-3%.
• Facilitated the execution of a new vertical launch supporting a team of 20 in building a unified experience across all physical and digital touchpoints.
• Managed the content creation and stakeholder approval process for all paid social, organic social, CRM, and web deliverables, supporting the go-to-market campaigns for new OTC product launches.

• Steered multiple project operations from planning, risk assessment, workflow management, and execution for projects valued up to 150k within the high-end design and manufacturing industry. Led communication of creative.
• Assembled and utilized teams consisting of both freelancers and outsourced firms for project support roles to reduce operating costs by an average of 13 percent.
• Established a creative strategy unit that accounted for a 22.5 percent increase year over year revenue.
• Received young emerging designer award as an agency at ICFF in 2019.
• Reduced labor cost by 30 percent by addressing bottlenecks in the production process and talent gaps in the workforce.
• Owned planning, risk assessment, and execution of multidisciplinary projects (varying in size up to $150K) by balancing client expectations, vendor capabilities, budgets, business needs, and resources to ensure proper.

New York, New York, US

• Communicated with users during initial trial period to ensure alignment with the platform’s capabilities and help companies organize data, integrate tools and build workflows that generates results. Held responsibility.
• Enabled team to achieve highest First Contact Resolution Rate by handling escalations in a timely manner acting as top performers.
• Achieved customer satisfaction rating of 97% within four months, exceeding the company's target.

Seoul, KR

• Gathered and evaluated in-store data to manage LG product display as well as competitor data to inform future product-release strategies. Oversaw all aspects of LG’s in-store presence, such as selling and special event.
• Ensured LG products were set to plan-o-gram and gained commitments for increased shelf share.