Ben Kattenburg Email & Phone Number

Martinez, Ca, Us

Martinez, California, United States

• Primary Sales Engineer on largest sales deal in Q1 2024• Primary technical resource for the West Coast field sales team.• Responsible for actively driving and managing the technology evaluation stage of the sales process.• Work in conjunction with the sales team as the key technical advisor and product advocate.• Interface with Product and Product Marketing to share feedback from clients and prospects.• Provide demonstrations and act as a technical resource at conference and events.• Discussions with clients and prospects regarding Entrata's API offering

• Provided technical sales expertise to Outside Sales staff.• SME on multiple solutions.• Traveled throughout the USA leading technical and non-technical presentations, discussions, and demonstrations of Enterprise Legal Management (ELM) solutions to current and prospective clients.• Gathered solution requirements for demonstration and POC environments.• Configured and provided in-person and web based customized demonstrations of Legal Matter and Spend Management Platform to prospects of various backgrounds (from General Counsels to Legal Operations to IT staff).• Configured and administered POC environments for prospective clients as required.• Utilized integrated BI solution for report creation.• Responded to Requests for Proposal (RFP) and Requests for Information (RFI).• Demonstrated and explained differences between On-Premises, Hosted and SaaS (multi-tenant) solutions.

Martinez, Ca

• Lead technical and non-technical presentations of SaaS-based Managed Services capabilities and offerings to all levels of an organization with existing and potential customers.• Develop and deliver written solution proposals and presentations to clients including responses to RFPs/RFIs/RFQ's.• Provide business process and technical leadership and expertise.• Develop and architect detailed solutions that solve business problems.• Develop clients' business case for the recommended solution as appropriate.• Create and deliver demonstrations, presentations and/or prototypes that map features/benefits of solutions to specific business and technical needs.• Work with sales in getting answers to questions and resolving technical issues.• Serve as liaison between sales and solution delivery.• Maintain solid knowledge of OpenText GXS solutions and capabilities to facilitate sales efforts.• Maintain technical, market and industry knowledge specifically as it relates to B2B integration with packaged applications.

• Dedicated resource assigned to a large corporation to implement a complex Legal Matter Management solution.Duties included:• Requirements gathering• UI configuration• Coding commands and filters• First Level QA on Solution• Report writing• Interface with 3rd Party software partners• Data loading• First and Second Level Support to Client QA and Development

• Configured and provided in-person and web based customized demonstrations of Legal Matter and Spend Management platform to prospects of various backgrounds (from General Counsels to Paralegals to IT staff).• Utilized integrated IBM Cognos solution for report creation.• Interacted with prospects to gather solution requirements.• Provided technical sales expertise to Outside Sales staff.• Responded to Requests For Proposal (RFP) and Requests For Information (RFI).• Explained differentiation between Hosted and SaaS (multi-tenant) solutions.

• Senior Sales Engineer covering the Western US (Chicago --> Texas, and West) for the LexisNexis Examen Legal Spend Management solution.• Utilized integrated MicroStrategy solution for report creation.• Provided customized demonstrations to prospects of various backgrounds (from General Counsels to Paralegals to IT staff).• Interacted with prospects to gather solution requirements.• Provided technical sales expertise to Inside and Outside Sales staff.• Provided product demonstrations to prospective customers, both in person and via the web.• Responded to Requests For Proposal (RFP) and Requests For Information (RFI)• Created and updated sales and technical documents.• Awarded “Employee of the Month, February 2006”.• Explained benefits of SaaS solution.

• Provided technical sales expertise to Inside and Outside Sales staff. • Lead demonstrations of B2B Gateway Solutions to prospective customers.• Installed, configured, and troubleshot above products for customers on multiple platforms, including AS/400, Microsoft Windows, and UNIX.• Created material and lead training to Sales staff on QRS Internet products. Also assisted in creating trainings on QRS Internet products for use by internal Training organization.• Extensive travel throughout the USA, delivering technical and non-technical presentations of software capabilities and service offerings to all levels of an organization within current and potential customers.• Implemented QRS Internet products for customers.• Created technical documents detailing and diagramming QRS Internet products for use by Sales and customers.

• Managed on-site product evaluations for prospective customers, including Proof of Concept and Conference Room Pilots.• Collaborated with Business Development to demonstrate software for potential Business Partners.• Teamed with Business Partner Marketing to technically support relationships with existing Business Partners.• Lead demonstrations of B2B Secure Internet Trading Engine and Community Management Software products to prospective customers.• Extensive domestic and international travel, providing technical and non-technical presentations and implementations of software to all levels of an organization within potential and current customers.• Provided on-site training to customers and Business Partners on using and installing/configuring Secure Internet Trading Engine software.• Presented Secure Internet Trading Engine software at local and national conferences for multiple industries.• Managed booths at local and national trade shows to help drive sales.

• Senior member of the Sales Engineer team• Extensive travel throughout the USA and Europe, providing technical and non-technical presentations and implementations of software to potential and current customers.• Provided technical expertise to Sales Team to determine the best solution for potential and current customers.• Reviewed and answered RFP, RFI, etc.• Interfaced with Technical Support, Product Management, and Product Development to enhance products, and relay potential and current customer requests and comments.• Awarded “Winner's Circle Club" for exceptional contribution to 1998 sales organization.

• Provided Sales Support in Europe from September - November 1996. • Collaborated with the Management Team to develop a Presales organization. Became the first US-based Sales Engineer in 1997, supporting the entire US and Europe for all products.• Extensive travel throughout the USA and Europe, providing technical and non-technical presentations and implementations of software to potential and current customers.• Provided technical expertise to Sales Team to determine the best solution for potential and current customers.• Reviewed and answered RFP, RFI, etc.• Interfaced with Technical Support, Product Management, and Product Development to enhance products, and relay potential and current customer requests and comments.

Senior Technical Support Analyst/Templar (October 1995 – December 1996)• Supported Internet EDI encryption software package on multiple platforms.• Proactively worked with management to enhance product for our customers.• Provided Presales and Support functions in European offices for multiple products. Included travel to multiple countries to deliver presentations to potential customers, and providing on-site, telephone, and email support to current customers.Senior Technical Support Analyst/Communications Specialist (May 1994 – October 1995)• Solved technical issues.• Provided mentorship and guidance to Technical Support Analysts.• Trained Junior Technical Support Analysts on Data Communications.• Worked with Product Development to support and enhance communications on EDI Translator and other communications software.• Worked with third party communication service providers to resolve client's problems.• Developed and tested direct connections with third party communication service providers.• Provided training to customers and business partners.Technical Support Analyst (March 1993 – May 1994)• Part of a small customer support organization that supported 3500+ clients.• Solved technical issues on AS/400-based software for customers.• Gathered knowledge on EDI software and EDI standards.