Benjamin Keller Email & Phone Number

Tampa, Fl, Us

Montréal, Québec, Ca

InsurTech SaaS solutions provided with over 1,000 employees and 300+ clients globally, focusing the hosting of back and front office solutions for Insurance provides. Equisoft’s security and data privacy programs are required to comply with global standards and exceed the regulatory & security requirements of its clients Results• Developed and achieved the enterprise SOC 2 Type 2 certification.• Built a global dedicated team of GRC professionals and implemented a Risk Management program for all data security and data privacy aspects of the organization.• Setup a 24 x 7 SOC with both blue and red team capabilities including Incident Response.• Created the DR and BCP program office and successfully achieve all BCDR contractual obligations.• Manage the 3rd party risk management program.• Participate in all RFP and Client sales activities. • Established Information Security Awareness Training program• Manage the organizations governance function for both security and enterprise programs.• Created the operational security function, managing IAM, SIEM, Incident Mgt, Vulnerability Mgt, including read and blue team activities

As part of the executive management team, focused on Technology & Digital program delivery across a portfolio of 12 companies operating in Financial Services, Manufacturing, Property development and other sectors. I established the governance to ensure strategic technology and digital programs were achieving the businesses goals, developed the cloud adoption framework, created Technology transformation strategy plans, and provided CIO & CISO-as-a-Services to various organizations across the groupACHIEVEMENTSIncreased revenue, improved customer satisfaction, Cost savings, business model innovation♦ Created the Technology & Cloud transformation strategies, developed the application modernization roadmap, and Customer cross sell plan for the group's operating companies - Cost savings & increased sales♦ Standardized the Digital Marketing, e-commerce, Loyalty programs, API, and enterprise analytics platforms - Increased sales♦ Established agile programs to refine the Product Management processes - increased speed of product delivery♦ Harmonized business process automation systems (RPA, OCR, Cognitive AI, Deep learning platforms, eKYC) - cost savings & Process improvements♦ Created the Startup engagement center to identify & partner with start-ups via Hackathons, Datathons, pitch sessions, and launch pad programs♦Developed the metrics and measurements for the operating companies, enabling tracking of strategic digital programs effectiveness - Improved Governance♦ Implemented Information Security Baselines standards (ISO 27001) - Improved level of security

Petaling Jaya, Selangor, My

Managed the IT, development, Digital Product mgt, Digital Marketing, & Data Analytics teams. Responsible to modernization of the tech platforms, transformed the digital product got-to-market strategies for digital products, affinity distribution partners, AI based agent productivity and sale recommendation engine.ACHIEVEMENTS♦ Created digital Insurance products and managed the associated go to market programs♦ 2x increase in conversions via in-house developed CRM and digital support tools (on demand analytics, sales recommendations, training, and agent activity orchestration).♦Established Digital Affinity partnerships to grow reach via e-commerce, Telecom, and a variety of digital partners♦Developed the data analytics platform and team to support sales by creating next best offer, propensity models, customer segments & product recommendation algorithms♦Automation of business processes by Implementing an AI based underwriting engine & RPA bots, automating 80% of new business sales, reducing costs and approval lead time ♦Omni Channel customer engagement strategy, leading to increased customer engagement via digital channels for product inquiries and support requests♦ Technology re-platforming with system virtualization, micro services & APIs, and cloud adoption led to IT operating costs reduction.♦ RMIT compliance program implementation and ISO 27001 baselines for audit & risk management

上海, 上海, Cn

Establish the Digital Innovation Lab to support accelerate digital adoption and transformation of the groups end-to-end business processes. The centers ability to execute the rapid piloting of new digital initiatives and the incubation of successful pilots. Within a fully agile environment, the digital innovation team of developers, data scientists, and designers lead business engagement sessions to develop a backlog of paint points and business opportunities by leveraging design thinking and worked alongside the stakeholders from business case creation, wireframing, user story creation, through MVP prototyping. ACHIEVEMENTS♦ Established the Digital Innovation center, incubating Digital pilots by providing agile Product Management, development, and Analytics as-a-service to the group companies♦ Conducted design thinking sessions with the business leads to identified and prioritize opportunities for automation, workforce engagement, B2B & B2C channel innovations, quality improvement♦ Managed the innovation funnel if digital initiatives to prove the business case hypothesizes, using test & learn methodologies and ensuring successful pilots “fail fast” ♦ end to end process digitization across the FMCG group, by implementing Sales for Automation platform, AI to improve transportation costs, warehouse management systems, and e-commerce.♦ Reduced unplanned downtime and enabled preventative maintenance by implementing iOTs across the manufacturing facilities♦ Digitized the S&OP Planning process, enabling instant approvals for pricing, delivery schedules, and reduce days of inventory♦ Improved workforce productivity by via Lean process re-engineering, implementing MS Office 365, OCR, RPA, and AI for process automation HR

Kl Sentral, Kuala Lumpur, My

Consulted the head of the Data Science as a service center for the Axiata group to develop the data monetization framework. By turning the Telco's data into monetizable opportunities across the customer lifecycle, improve operations by addressing the highest value to customer issues, and improving customer targeting.ACHIEVEMENTS♦ Developed use cases across the customer journey to measure the customers experience and identify areas for opportunity, automate problem reporting to both the network and customer service teams♦ Established the data monetization framework for customer segmentation, product recommendations for marketing, and capacity for wholesale units♦ Automated and improved network alarm management and created a prioritization matrix for network operations♦ Transformed Marketing, Operations, and Planning to become data driven and created new business value from analytics, leading to customized offers and improvements to the customer experience.

Jakarta, Dki Jakarta, Id

Established and lead the company’s Product Development for data services team. Developed the Service Quality team to focus on designing and monitoring the intended customer experience, and lead the Information Security teams. ACHIEVEMENTS♦ Established the Product Delivery team to manage the end-to-end delivery of new products and ensure they meet the customer experience design requirements♦Created the digital customer journey across all touch points, resulting in a single view of the customer, allowing for service and marketing access to actionable data♦Drove process re-engineering to simplify and automate the customer journey, resulting in near Realtime provisioning of new♦Managed the customer experience benchmarking, NPS survey, and experience improvement programsThe quality of new products improved and the customer churn rate decline after implementing Design Thinking principles, customer experience testing, and competitor benchmarking processes.♦Implemented ITIL Service Management processes across the enterprise which ensured that SLAs were consistently met and eliminated most recurring issues with the Group’s product♦Developed and implementing the Group’s Enterprise Information Security Management System, implementing ISO 27001 security standards, and driving the PCI-DSS certification processes

Chesterfield, Mo, Us

Managed the IT team for the Bell Canada Billing and CRM outsourcing center of excellence. High pressure, strict SLA requirements, and a large technology footprint

Chesterfield, Mo, Us

Achieved ISO 27001 Certification, PCI-DSS, implemented a large variety of technology and operational controls (SIEM, IAM, NGFW, IPS, and many other systems).