Ben Kern Email & Phone Number

Defiance, OH, US

Scottsdale, Arizona, US

Design and implement software tools and automation scripts to support marketing, sales, and operations teams. Built the V1 ESO platform

Defiance, Ohio, US

Podio Preferred PartnerCertified Zapier ExpertLicensed Citrix Solution AdvisorIncluded in Upwork's Top 100 Web App Developers for 2020 and 2021100% Client Satisfaction across 50+ projects to date

ECS Virtual Support LLC is a premier telecommunications agency specializing in connecting quality customer service agents to leading industry clients. ECS’s servicing clients include fortune 500 companies as well as highly recognized luxury brands. These connections allow us to offer available working hours around the clock, 24/7, offering our agents the.

Portland, OR - Oregon, US

Led cross-functional initiatives to ensure data accuracy, eliminate slippage, and increase productivity Determined requirements for API Connection between back-end database and project management software – eliminated the need for manual unit checks and dramatically increased data accuracy Facilitated reporting of key metrics via SQL queries to assist.

Portland, OR - Oregon, US

14th employee in startup environment. Charged with standardizing project completion process, prioritizing efficiency and scalability Began as Project Coordinator for the first two flagship east-coast projects - resulted in three additional projects and a documented project completion process Launched Podio by Citrix and served as System Administrator to.

Irvine, CA, US

• Oversaw all divisional operations, 40-60 Managers, 120+ construction workers, and directly supervised 6-8 district managers
• Attained upwards of 30% closing rates by personally supervised sales/ business development teams through constant 1-on-1 and group development and train-the-trainer focuses on topics of relationship building, closing.
• Leveraged leadership, communication, and management abilities to successfully complete +750 residential painting projects annually, with as many as +40 projects happening simultaneously in different geographies
• Launched robust customer service initiatives resulting in the highest divisional customer service ratings in the company, and the award of Division of the Year in that category
• Led the annual recruitment and ongoing training of all District Managers, Branch Managers, and Construction Workers on topics of safety, professional sales, production management, and leadership
• Initiated recruiting process improvements that resulted in 25% less man hours being needed to meet recruiting goals

Irvine, CA, US

• Responsible for the recruiting, formal ILT, informal OJT, and ongoing mentorship of 12-15 Branch Managers
• Hosted bi-weekly sales development and team-building events to share best practices, set goals, and work through issues proactively - resulting in a results-oriented, entrepreneurial mindset in all Sales Managers
• Conducted customer-facing sales consultations and maintained upwards of 45% personal closing rates - ensured new client procurement and served as an opportunity to coach rookie Sales Managers
• Launched sub-contractor pilot program – resulting in over $1M in retained revenue and a 30% increased production capacity in the first two years
• Authored content to promote knowledge transfer, sales and production best practices, as well as value and need-based selling strategies

Irvine, CA, US

• Brought into a bootstrap startup environment during the first year of CWP's expansion into Ohio
• Generated $80,000 in new revenues in 5 months as a college student
• Designed and implemented a direct marketing plan that generated over 500 new leads
• Estimated projects and presented more than 100 proposals with a >35% closing rate
• Hired, trained, and managed 8 workers to complete all projects on time and under budget
• Recognized as manager of the year for overall performance

Randolph AFB, TX, US

• Skillfully operated heavy machinery and construction equipment to complete projects on time and budget
• As a certified trainer, conducted thorough equipment training to ensure safe and productive operations
• Augmented other units/branches
• Vigorously pursued for officer candidacy program
• Top Secret Level Security Clearance
• Achieved expert marksman with the M16A2 and M4A1 assault rifles, National Defense Service Medal, Global War on Terrorism Service Medal