Results-driven Strategic Account Director with an open and honest approach to building partnerships and ensuring long-term account growth. Committed to continuous improvement and passionate about creating value for clients and stakeholders.I began my career in Customer Service, consistently maintaining active listening and empathy skills that have become core to each of my progressive career roles. I moved into Service Delivery and Project Management before finding a natural fit and passion in Account Management.With 20 years of industry experience, I have developed a deep understanding of complex customer requirements, business needs, and the interplay between various stakeholders.Key Competencies