Ben Lam Email & Phone Number

San Carlos, California, US

• Iovance is the leader in cell therapy for the treatment of solid tumors having launched AMTAGVI in early 2024.
• Responsible for IT strategy, operations, and organizational development to facilitate corporate objectives.
• Partner closely with the Executive Leadership Team to define and execute technology enablement for strategic corporate initiatives, including the successful commercial launch of AMTAGVI (Iovance’s first approved.
• Key member of the Product Development Team (PDT); the PDT is charged with planning, executing, andoperationalizing the product launch strategy for US and international markets.
• Provide strategic leadership of the IT organization to apply innovative thought and AI-enabled tools to areas of opportunity within the business.
• Mentor and develop IT organizational talent and continually optimize value-to-cost of vendor services.

San Carlos, California, US

• Responsible for digital strategy & transformation across Commercial, R&D, and Enterprise Data & Analytics.
• Held overall accountability for technology execution of the end-to-end patient journey from patient enrollment and logistics to manufacturing and delivery of the final product (for both clinical subjects and Commercial.
• Built the applications IT organization for COI/COC, Commercial, R&D, and Enterprise Data & Analytics.
• Developed relationships with and became a trusted partner to functional executives and colleagues to help them understand and appreciate the role of technology in successful execution (especially within cell therapy).
• Direct report to the CIO and key contributor to the product launch team & IT Leadership Team.

Santa Monica, California, US

• Kite is a cutting edge cell therapy company dedicated to achieving one of the most ambitious goals of 21st century medicine: curing cancer.
• Responsible for IT digital strategy development with senior executives and accountable for delivery & sustainment of highly aggressive product launch & expansion road maps for one of the first CAR-T therapies in modern.
• Drove digital transformation with the Business and owned accountability for the full spectrum of technology enablement (e.g. cloud services, data integration & analytics, wearables, operations, data governance.
• Led the commercial strategy rollout for the launch of YESCARTA and TECARTUS in US and EU markets.
• Strategic business partnerships across multiple business functions: Commercial Operations, Customer Engagement & Marketing, Medical Affairs, Clinical Development, Research Informatics, Supply Chain, Legal & Privacy, etc.
• Fostered and encouraged an innovative culture through experimentation and proofs of concept internally and with external partners, while driving a shift toward a more agile delivery methodology.

Tucson, Arizona, US

• Responsible for executive relationship development and advisory across business functions (Operations, Inside Sales, HCP & Consumer Marketing). Also executed on M&A IT integration and transformation.
• Successfully managed across a matrixed organization between CBR division heads and parent AMAG stakeholders.
• Redefined the IT strategic road map to “modernize” CBR’s approach to technology.
• Led an organization of 10 reports in the delivery of Commercial and Lab applications: Consumer web properties (portals / eCommerce), CRM for Sales & Service, Stem Cell Lab application, Commercial Analytics, etc.
• Optimized DevOps processes and instituted security practices into the SDLC.
• Introduced scalable and redundant models for application development and support via vendor partnerships.

• Responsible for overall IT leadership in support of product launch and strategic commercialization activities for Sales, Marketing, and Professional Relations.
• Partnered with Sales and Marketing leadership teams to design and execute commercial initiatives for both HCPs and Consumers. Part of Commercial launch/strategy team.
• Led a strategic digital multichannel transformation with implementations of the Veeva Commercial Cloud platform (Sales and Medical Affairs) and Marketo (Marketing Automation).
• Advised Field leadership on change management and training for optimal retention (e.g. instructor-led training, webex sessions, and quick reference guides).
• Delivered digital engagement programs and content/process optimization using Marketing and Sales analytics.
• Owned IT budget for Sales and Marketing.

Dublin, Coolock, IE

• Primary accountability for IT execution and relationship management with Marketing and Marketing Operations Leadership teams to define strategic technology road maps and business cases for digital transformation.
• Defined a centralized COE organization for delivery of a HCP customer-centric marketing service across all brands (3-Yr TCO >$12M).
• Spearheaded innovative proofs-of-concept initiatives to investigate and advance commercial capabilities via the use of agile BI and data visualization tools (Tableau).
• Led the design and deployment of customer acquisition and retention digital initiatives for Botox and Natrelle (Retention Analysis mobile app and Natrelle Gel Rewards Program).
• Successfully delivered a pilot initiative for social media listening including a process for monitoring and triaging potential adverse events.
• Designed and led a cross-brand, centralized consumer marketing automation program office to focus engagement with service vendors (e.g. IMS, creative agencies, etc.).

Thousand Oaks, CA, US

• Primary accountability for managing and leading a team charged with technology road map, evaluation, implementation, and operational support of Sales & Marketing applications.
• Managed a team of 3 reports and 6+ consultants to deliver technical operations for a portfolio of Commercial applications (Siebel, Veeva, Customer Master, Aggregate Spend Data Warehouse) with a $3M+ operational budget.
• Successfully delivered on the company’s first enterprise-level cloud computing initiative (Salesforce.com/Veeva) with integration to existing legacy systems. The solution improved productivity of sales reps by reducing.
• Successfully delivered comprehensive sales & marketing effectiveness tools: Closed Loop Marketing, eMedical Inquiries, eSampling, Inside Sales Integration, Agile Sales Operations, Customer Level Sales Reporting, etc.
• Was appointed to be the Commercial lead for the newly formed CRM Center of Excellence with responsibility for Commercial implementations of CRM.
• Led a successful transition of support vendors for Commercial CRM applications from Cognizant to HP.

Thousand Oaks, CA, US

• Led project teams of cross-functional resources in the delivery of corporate initiatives ($1M+ projects and programs).
• Managed a multi-faceted portfolio of projects for Corporate Compliance including, most notably, an enterprise data warehouse for tracking and reporting of aggregate spend on healthcare professionals.
• Led a team to integrate Amgen’s Siebel Sales application with SAP to achieve real-time integration for customer data and payment submission processes. Payment volume through the interfaces exceeded $19M annually.
• Led a team to build multiple interfaces from Amgen’s corporate SAP HR system to outside vendors to synchronize user data. Reduced the need for human intervention by 95%.
• Led a team of business analysts and consultants to integrate a Siebel Call Center application with Documentum for the Medical Information department to achieve cost savings (~$300k annually) associated with compiling.

Charlotte, NC, US

• Brought onboard as the CRM / Siebel expert to lead the overall technical design & delivery of an enterprise Siebel eInsurance implementation for claims processing. Also developed the business case complete with.
• Successfully implemented and supported the $1M+ enterprise Siebel eInsurance claims processing system.

Austin, Texas, US

• Provided technical expertise including extensive hands-on deliverables in Siebel Tools, Siebel VB/eScript, Siebel Workflow, State Model, Business Services, and Siebel Data Quality. Additionally, held business.
• Delivered on numerous consulting engagements for enterprise deployments of Siebel in multiple industries spanning in excess of 7 different companies, including Fortune 500 corporations.
• Obtained triple Siebel certification (Siebel 7 Technical Certification, Siebel 7 Certified Business Analyst, Siebel Customer Certified) and held both technical and business leadership positions.

Armonk, New York, NY, US

Primarily held roles as associate project manager and performed traditional project management tasks: management of schedule and deliverables, issue tracking and risk identification, status reporting.

Doha, QA

Served as the interface to the client with responsibility for capturing the client’s requirements and designing the financial application logic.

• Charged with overall product design integrity and reduction of engineering costs via design improvements and warranty problem resolution. Worked closely with consulting engineering firms, including field visits to.
• Achieved and maintained product warranty costs under 0.5% of sales for the mechanical aeration product line.

Mba, Finance

Bs, Mechanical Engineering