Ben Lam

Ben Lam Email and Phone Number

Vice President, IT at Iovance Biotherapeutics, Inc. @ Iovance Biotherapeutics, Inc.
Ben Lam's Location
Los Angeles Metropolitan Area, United States, United States
About Ben Lam

Accomplished technology executive with experience building teams and providing visionary leadership to formulate and direct strategic business-enabling capabilities. Exceptional aptitude and thought leadership in multiple disciplines including IT strategy, execution, and operations specifically in Biotech/Pharma. A skilled relationship manager and partner to executive leadership teams. Experience with IT integration planning & execution for mergers & acquisitions.Core Competencies that Drive Results• Cross-functional team leadership • Executive partnership & relationships • Outsourcing / offshoring • Vendor management • Financial / budget Management• Change management / M&A IT integration • Enterprise IT strategy & governance• Commercial product launch• Data Management & Analytics• Cloud strategy• Salesforce.com, Veeva, AWS• Biotech / Pharma Commercial and R&D

Ben Lam's Current Company Details
Iovance Biotherapeutics, Inc.

Iovance Biotherapeutics, Inc.

View
Vice President, IT at Iovance Biotherapeutics, Inc.
Ben Lam Work Experience Details
  • Iovance Biotherapeutics, Inc.
    Vice President, Information Technology
    Iovance Biotherapeutics, Inc. Dec 2022 - Present
    San Carlos, California, Us
    Iovance is the leader in cell therapy for the treatment of solid tumors having launched AMTAGVI in early 2024.• Responsible for IT strategy, operations, and organizational development to facilitate corporate objectives.• Partner closely with the Executive Leadership Team to define and execute technology enablement for strategic corporate initiatives, including the successful commercial launch of AMTAGVI (Iovance’s first approved product and the first cell therapy for solid tumors).• Key member of the Product Development Team (PDT); the PDT is charged with planning, executing, andoperationalizing the product launch strategy for US and international markets.• Provide strategic leadership of the IT organization to apply innovative thought and AI-enabled tools to areas of opportunity within the business.• Mentor and develop IT organizational talent and continually optimize value-to-cost of vendor services.
  • Iovance Biotherapeutics, Inc.
    Executive Director, It Strategy And Delivery
    Iovance Biotherapeutics, Inc. Dec 2020 - Dec 2022
    San Carlos, California, Us
    Responsible for digital strategy & transformation across Commercial, R&D, and Enterprise Data & Analytics.• Held overall accountability for technology execution of the end-to-end patient journey from patient enrollment and logistics to manufacturing and delivery of the final product (for both clinical subjects and Commercial patients).• Built the applications IT organization for COI/COC, Commercial, R&D, and Enterprise Data & Analytics.• Developed relationships with and became a trusted partner to functional executives and colleagues to help them understand and appreciate the role of technology in successful execution (especially within cell therapy).• Direct report to the CIO and key contributor to the product launch team & IT Leadership Team.
  • Kite Pharma
    Global Head Of Commercial And R&D It
    Kite Pharma Oct 2016 - Dec 2020
    Santa Monica, California, Us
    Kite is a cutting edge cell therapy company dedicated to achieving one of the most ambitious goals of 21st century medicine: curing cancer.• Responsible for IT digital strategy development with senior executives and accountable for delivery & sustainment of highly aggressive product launch & expansion road maps for one of the first CAR-T therapies in modern medicine.• Drove digital transformation with the Business and owned accountability for the full spectrum of technology enablement (e.g. cloud services, data integration & analytics, wearables, operations, data governance, security, etc.) • Led the commercial strategy rollout for the launch of YESCARTA and TECARTUS in US and EU markets.• Strategic business partnerships across multiple business functions: Commercial Operations, Customer Engagement & Marketing, Medical Affairs, Clinical Development, Research Informatics, Supply Chain, Legal & Privacy, etc.• Fostered and encouraged an innovative culture through experimentation and proofs of concept internally and with external partners, while driving a shift toward a more agile delivery methodology.• Key member of the Kite IT Leadership Team. Co-developed IT integration plan for the acquisition of Kite by Gilead.
  • Cord Blood Registry
    Head Of Information Technology
    Cord Blood Registry Apr 2016 - Oct 2016
    Tucson , Arizona , Us
    Responsible for executive relationship development and advisory across business functions (Operations, Inside Sales, HCP & Consumer Marketing). Also executed on M&A IT integration and transformation.• Successfully managed across a matrixed organization between CBR division heads and parent AMAG stakeholders.• Redefined the IT strategic road map to “modernize” CBR’s approach to technology.• Led an organization of 10 reports in the delivery of Commercial and Lab applications: Consumer web properties (portals / eCommerce), CRM for Sales & Service, Stem Cell Lab application, Commercial Analytics, etc.• Optimized DevOps processes and instituted security practices into the SDLC.• Introduced scalable and redundant models for application development and support via vendor partnerships.• Transitioned on-premises systems to cloud-based XaaS equivalents (i.e. AWS, Salesforce.com, etc.).
  • Kythera Acquired By Allergan Inc 2015
    Director, Commercial It (Sales, Marketing, Digital Strategy & Transformation)
    Kythera Acquired By Allergan Inc 2015 Apr 2015 - Jan 2016
    Responsible for overall IT leadership in support of product launch and strategic commercialization activities for Sales, Marketing, and Professional Relations.• Partnered with Sales and Marketing leadership teams to design and execute commercial initiatives for both HCPs and Consumers. Part of Commercial launch/strategy team.• Led a strategic digital multichannel transformation with implementations of the Veeva Commercial Cloud platform (Sales and Medical Affairs) and Marketo (Marketing Automation).• Advised Field leadership on change management and training for optimal retention (e.g. instructor-led training, webex sessions, and quick reference guides).• Delivered digital engagement programs and content/process optimization using Marketing and Sales analytics.• Owned IT budget for Sales and Marketing.• Commercial IT lead for Kythera during integration planning and execution for the acquisition by Allergan.
  • Allergan
    Director, Commercial It - Digital Marketing & Crm
    Allergan Nov 2013 - Apr 2015
    Dublin, Coolock, Ie
    Primary accountability for IT execution and relationship management with Marketing and Marketing Operations Leadership teams to define strategic technology road maps and business cases for digital transformation.• Defined a centralized COE organization for delivery of a HCP customer-centric marketing service across all brands (3-Yr TCO >$12M).• Spearheaded innovative proofs-of-concept initiatives to investigate and advance commercial capabilities via the use of agile BI and data visualization tools (Tableau).• Led the design and deployment of customer acquisition and retention digital initiatives for Botox and Natrelle (Retention Analysis mobile app and Natrelle Gel Rewards Program).• Successfully delivered a pilot initiative for social media listening including a process for monitoring and triaging potential adverse events.• Designed and led a cross-brand, centralized consumer marketing automation program office to focus engagement with service vendors (e.g. IMS, creative agencies, etc.).• Managed budgetary planning for a $38M+ portfolio of IT operational and project spend.• Advised regional teams in evaluation of new Commercial platforms for technology investment (e.g. Veeva, Appature, Skura, Tableau, Salesforce.com).• Part of IT integration transition team during the acquisition by Actavis.
  • Amgen, Inc.
    Sr. Manager, Commercial Is
    Amgen, Inc. Sep 2008 - Nov 2013
    Thousand Oaks, Ca, Us
    Primary accountability for managing and leading a team charged with technology road map, evaluation, implementation, and operational support of Sales & Marketing applications.• Managed a team of 3 reports and 6+ consultants to deliver technical operations for a portfolio of Commercial applications (Siebel, Veeva, Customer Master, Aggregate Spend Data Warehouse) with a $3M+ operational budget.• Successfully delivered on the company’s first enterprise-level cloud computing initiative (Salesforce.com/Veeva) with integration to existing legacy systems. The solution improved productivity of sales reps by reducing administrative time by 75%.• Successfully delivered comprehensive sales & marketing effectiveness tools: Closed Loop Marketing, eMedical Inquiries, eSampling, Inside Sales Integration, Agile Sales Operations, Customer Level Sales Reporting, etc.• Was appointed to be the Commercial lead for the newly formed CRM Center of Excellence with responsibility for Commercial implementations of CRM.• Led a successful transition of support vendors for Commercial CRM applications from Cognizant to HP.
  • Amgen, Inc.
    Sr. Business Systems Analyst
    Amgen, Inc. Apr 2004 - Sep 2008
    Thousand Oaks, Ca, Us
    Led project teams of cross-functional resources in the delivery of corporate initiatives ($1M+ projects and programs).• Managed a multi-faceted portfolio of projects for Corporate Compliance including, most notably, an enterprise data warehouse for tracking and reporting of aggregate spend on healthcare professionals.• Led a team to integrate Amgen’s Siebel Sales application with SAP to achieve real-time integration for customer data and payment submission processes. Payment volume through the interfaces exceeded $19M annually.• Led a team to build multiple interfaces from Amgen’s corporate SAP HR system to outside vendors to synchronize user data. Reduced the need for human intervention by 95%.• Led a team of business analysts and consultants to integrate a Siebel Call Center application with Documentum for the Medical Information department to achieve cost savings (~$300k annually) associated with compiling and fulfilling off label product literature.
  • Countrywide Financial Corporation
    Sr. Crm Systems Analyst
    Countrywide Financial Corporation May 2002 - Apr 2004
    Charlotte, Nc, Us
    Brought onboard as the CRM / Siebel expert to lead the overall technical design & delivery of an enterprise Siebel eInsurance implementation for claims processing. Also developed the business case complete with activity based costing estimates to justify project ROI. Led a team of developers to provide post-production operational support and implement subsequent enhancements.• Successfully implemented and supported the $1M+ enterprise Siebel eInsurance claims processing system.
  • Siebel Systems
    Sr. Consultant
    Siebel Systems Apr 2000 - May 2002
    Austin, Texas, Us
    Provided technical expertise including extensive hands-on deliverables in Siebel Tools, Siebel VB/eScript, Siebel Workflow, State Model, Business Services, and Siebel Data Quality. Additionally, held business leadership roles and provided professional consultative feedback to project executives to manage client expectations and advise on “best practice” guidelines. Also coordinated multiple entities internally and externally, including Siebel Product Marketing, Siebel Engineering, and third party software vendors.• Delivered on numerous consulting engagements for enterprise deployments of Siebel in multiple industries spanning in excess of 7 different companies, including Fortune 500 corporations.• Obtained triple Siebel certification (Siebel 7 Technical Certification, Siebel 7 Certified Business Analyst, Siebel Customer Certified) and held both technical and business leadership positions.
  • Ibm Global Services
    It Specialist
    Ibm Global Services Dec 1997 - Mar 2000
    Armonk, New York, Ny, Us
    Primarily held roles as associate project manager and performed traditional project management tasks: management of schedule and deliverables, issue tracking and risk identification, status reporting.
  • Sterling Wentworth
    Business Analyst
    Sterling Wentworth Aug 1997 - Dec 1997
    Doha, Qa
    Served as the interface to the client with responsibility for capturing the client’s requirements and designing the financial application logic.
  • Eimco Process Equipment Company
    Product Development Engineer
    Eimco Process Equipment Company Aug 1995 - Aug 1997
    Charged with overall product design integrity and reduction of engineering costs via design improvements and warranty problem resolution. Worked closely with consulting engineering firms, including field visits to resolve implementation issues and manage contractors as necessary.• Achieved and maintained product warranty costs under 0.5% of sales for the mechanical aeration product line.

Ben Lam Skills

Cross Functional Team Leadership Vendor Management Crm Program Management Business Analysis Business Intelligence Strategy Management Cloud Computing Enterprise Software Salesforce.com Siebel Data Warehousing Outsourcing Leadership Software Project Management Business Process It Strategy Requirements Analysis Process Improvement Strategic Planning Customer Relationship Management Project Management Erp Business Process Improvement Saas Pmp Sap Enterprise Architecture Governance Force.com Risk Management Project Portfolio Management It Operations Process Engineering Staff Management Staff Development Project Planning Requirements Gathering Enterprise Resource Planning Software As A Service Siebel Eai Crm Software Problem Solving Compliance Mentoring

Ben Lam Education Details

  • University Of Utah - David Eccles School Of Business
    University Of Utah - David Eccles School Of Business
    Finance
  • University Of Utah
    University Of Utah
    Mechanical Engineering

Frequently Asked Questions about Ben Lam

What company does Ben Lam work for?

Ben Lam works for Iovance Biotherapeutics, Inc.

What is Ben Lam's role at the current company?

Ben Lam's current role is Vice President, IT at Iovance Biotherapeutics, Inc..

What is Ben Lam's email address?

Ben Lam's email address is la****@****gan.com

What is Ben Lam's direct phone number?

Ben Lam's direct phone number is +171424*****

What schools did Ben Lam attend?

Ben Lam attended University Of Utah - David Eccles School Of Business, University Of Utah.

What skills is Ben Lam known for?

Ben Lam has skills like Cross Functional Team Leadership, Vendor Management, Crm, Program Management, Business Analysis, Business Intelligence, Strategy, Management, Cloud Computing, Enterprise Software, Salesforce.com, Siebel.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.