Retired December 1st, 2022 from the Army after 33 years. I am looking forward to this transition from the United States Army after 30 plus years, I offered my best everyday: to my peers, superiors and to my country.Demonstrated excellence in managing and leading front-line employees by creating a highly motivated and rewarding work environment using guidance, feedback recognition, empowerment, listening, valuing diversity, and acting as a role model for others. Strategic manager with common-sense approach to maintaining operational standards through systems, processes, and protocols that save time, reduce costs, and improve efficiencies. Respected team leader who has repeatedly turned around underperforming teams. Engaged mentor, recruiter, and trainer with innate desire to set staff up for success from day one. Remarkable efficiency in developing strategies and objectives directed toward meeting business goals, handling, and resolving customer escalations, and exceeding customer expectations. Notable success directing workflow of business and assigning job responsibilities according to business goals, including the management of demand and capacity to ensure an exceptional, personal, and effortless customer experience. Adept at conducting performance reviews, evaluates employee potential, and recommends employee promotions, merit increases, and terminations.