Ben Laughlin Email & Phone Number

Tempe, Arizona, United States

Chandler, Arizona, United States

Manage a sales staff of 11 that serves our customers in the loan origination process to include Home Refinance, Purchase and Home Equity lines of credit. Manage day to day activities for 11 Home Mortgage consultants through tele sales both inbound and outbound calls. Provide real time coaching on selling techniques and call review to assist team members become better Home Mortgage consultants. Manage pipeline of 400 active loans in various stages through the loan origination process. Manage the hiring, coaching, developing and supervising up to 20 nonexempt, production, servicing, documentation, administrative support staff and /or senior specialist.

Chandler, Arizona, United States

Chandler, Arizona, United States

Handled the hiring, coaching, developing and supervising up to 20 nonexempt, production, servicing, documentation, administrative support staff and /or senior specialist. Develops and implements operational, servicing, or documentation procedures, methods and procedures. Back up Loan Administration Manger III, and handle all LAM III responsibilities, as well as manage multiple teams in the absence of the LAM III.

Performed as a HPS2 under the Freddie Mac/Fannie Mae investor. In absence of the Loan Administration Manager, took on managerial duties i.e., workflow reports and aged loan reports etc.Participated in development opportunities above and beyond training required.Reviewed the status reports of team members and addresses issues as appropriate.Complied with and helps to enforce standard policies and procedures.Trained and coached new hires and peers in ERLMF process, MSP , and SOAR coaching.Coached, developed and supervised production, servicing, documentation, administrative support staff and/or senior Specialists.