Sales and marketing roles at Toronto's leading multi-sport retailer.

Computer deployment, networking, troubleshooting, web design, graphic application support and database services for small businesses.- Mac OS X and Windows XP workstation setup and networking.- Web design, graphic design support and hosting services for businesses.- Support services to professional photographers.

Managed five person I.T. department at Canadian locations of international advertising agency with staff of 250 in Toronto and Montreal. Responsible for studio and end-user support, network operations, backup, e-mail, file servers, intranet, databases and other special projects. Participated in international projects with American parent company.- Managed five person I.T. department at Canadian locations of international advertising agency with staff of 250 in Toronto and Mac OS 9, Mac OS… Show more Managed five person I.T. department at Canadian locations of international advertising agency with staff of 250 in Toronto and Montreal. Responsible for studio and end-user support, network operations, backup, e-mail, file servers, intranet, databases and other special projects. Participated in international projects with American parent company.- Managed five person I.T. department at Canadian locations of international advertising agency with staff of 250 in Toronto and Mac OS 9, Mac OS X, Windows 2000 and XP users.- Directly supported graphic artists and production design studio.- Led Windows XP upgrade project and Mac OS 9 to Mac OS X migration.- Managed capital budgets of ~$400,000 and operating budgets of ~$300,000.- Increased technical integration with parent company, managed Cisco router, WAN, VPN, DNS services.- Developed and maintained a variety of corporate databases.- Managed company intranet, supported presentations and new business pitches. Show less

Responsible for Help Desk service and in-depth support for desktop computers throughout the wide-area network of Canada's premier pediatric hospital.- Key member of small team supporting 2,500 users. Created web-based help documents, streamlined service procedures, enhanced Help Desk response times, established purchase standards.- Key member during planning and implementing migration of 2,500 QuickMail users to Lotus Notes.- Created in-house applications using HyperCard… Show more Responsible for Help Desk service and in-depth support for desktop computers throughout the wide-area network of Canada's premier pediatric hospital.- Key member of small team supporting 2,500 users. Created web-based help documents, streamlined service procedures, enhanced Help Desk response times, established purchase standards.- Key member during planning and implementing migration of 2,500 QuickMail users to Lotus Notes.- Created in-house applications using HyperCard, AppleScript, Filemaker Pro, also custom software installers.- Supported in-house web authors. Show less

Responsible for in-house application development, network maintenance, and staff training at a national news service with a cross-country operations.- Designed, installed and supported 84 node network in Toronto office, interfaced with legacy mini-computer systems.- Created mission-critical applications for wire story creation and satellite transmission.- Supported users of widely varying abilities across Canada.