Ben Lee-Archer Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Telstra and the broader Telco industry have ever-growing expectations from its customers to act in ethical and compassionate ways. Regardless of channel (Voice, Digital, Face-Face), segment or location, Telstra is responsible and accountable to delivering quality experiences and remaining compliant throughout.Through a re-energised quality framework, powerful automation/analytics at scale and proactive response workflows, Telstra will confidently meet market expectations in a connected world.

Brisbane, Australia

Telstra is well underway with its strategic T22 Roadmap, intended to disrupt itself and the market, while driving new customer centric products and experiences. Working collaboratively with Agile teams to accelerate our evolution is key, to fulfilling our commitments to our customers and the market, while being people focused in how we simplify how we work.

Brisbane, Australia

Evolving the Small Business Support channels within Telstra, servicing over one million of Australia's businesses. Embracing New Ways of Working and aligning to Agile and Lean methodologies, the role demands cost reduction through automation and process evolution, as well as enhancing the service through new tools and more ownership.

Brisbane, Australia

Telstra is in its innovation prime as it nurtures and grows new businesses, while leveraging class leading value from its core. Security, Intelligent Monitoring, Digital Commerce and Business Apps are some of the many areas Telstra is heavily investing in, to support its customers during a time of rapid technology growth.Leading the delivery of a number of key acquisition and integration projects over a $100M+ portfolio of growth businesses, this role commands creativity, innovation and passion to realise the quality outcomes our customers demand and rely on within their businesses. With an International and New Businesses charter, the role also contributes to the larger Telstra strategy - growing our brand and reach in new markets and in doing so, taking Australian small and medium businesses global.

Brisbane, Australia

Telstra is in its innovation prime as it nurtures and grows new businesses, while leveraging class leading value from its core. Security, Intelligent Monitoring, Digital Commerce and Business Apps are some of the many areas Telstra is heavily investing in, to support its customers during a time of rapid technology growth.Leading the delivery of a number of key acquisition and integration projects over a $100M+ portfolio of growth businesses, this role commands creativity, innovation and passion to realise the quality outcomes our customers demand and rely on within their businesses. With an International and New Businesses charter, the role also contributes to the larger Telstra strategy - growing our brand and reach in new markets and in doing so, taking Australian small and medium businesses global.

Brisbane, Australia

As part of Telstra's ongoing focus around customer experience and advocacy, we understand the need to continue to evolve our business process and IT environments, so as to simplify and enhance every customer interaction available. Working as a Business Solution Lead within Telstra Business, my charter is to review the business goals and objectives, align them with the overall end-state business IT architecture and to maximise the benefits realised. Key to the Telstra Business IT Roadmap Program (circa $100M total investment over 2-3 years) is to deliver to the program principles, while maintaining a customer centric mindset in all problem solving and solutioning collaborations.

Brisbane, Australia

As a Senior Program Lead in DOT (Digital Office Technology)™, I am responsible for relationship management, programs of work and continuous improvement within the Sales and Indirect channels. I am also a key stakeholder regarding the strategic direction and success of DOT (Digital Office Technology)™, moving into a NBN world.

Brisbane, Australia

As a Project Management Lead, I support and develop up to 24 industry trained and qualified Project Managers, which define and implement Next IP solutions/projects for our valued customers. Also as part of this role, I am empowered to explore innovation and improvement initiatives, to drive lean thinking and efficiency gains within the business, with the vision to fulfil our customer and strategic goals.

Brisbane, Australia

Brisbane, Australia

Certified Customer Service Leader (Ccsl), Customer Service Management

Diploma In Project Management, Project Management

Bachelor Of Science & Aviation, Commerical Aviation, Bio-Chemical & Molecular Biology

Activities and Societies: Aviation training at Arena Aviation