Ben Lefton Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

o Consulted with families or friends of the deceased to arrange funeral details such as obituary notice wording, casket selection, and plans for serviceso Negotiated and entered into funeral contracts, handled legal documents and collection of paymentso Ensured adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules application to the provision offuneral serviceso Executed market outreach activities including one-on-one presentations, group presentations and event participation o Professionally represented company in business growth objectives, participated in community, civic and fraternal organizations and state and local funeral associations o Reviewed financial statements, sales and activity reports to identify opportunities for cost reductions or service improvementso Conducted market research and analyze industry trendso Evaluated the quality of products and services provided client families, developed process improvement strategies o Supervised the scheduling of staff to ensure adequate personnel for making arrangements with client families, direction of funeral, memorial, or other services for client familieso Directed and supervised work of embalmers, funeral attendants and death certificate clerks

Successfully started new location for parent company based in Columbus, OH. Over 4 year span I was able to penetrate an already cluttered market in the flooring industry and help lead the company to a solid foundation that is still growing.

Greater Cincinnati Area

Cincinnati, Ohio, United States

Business Expansion Developed and implemented strategic plan for change and evolution by:• Researching cutting edge technology and expanding photo lab business with specialized equipment that generated an extra $2000.00 in profits per month.• Investing in new products and services to stay ahead of the changing market. • Offering bundled products allowing sales force to be more effective in improving customer satisfaction and perceived value, which increased profits.• Improving internal systems resulting in an increase in productivity and 98% customer satisfaction.• Cultivating external business relationships, which included maintaining contracts with The City of Cincinnati and all Major Universities around Southern Ohio.Customer Fulfillment Trained and motivated staff to execute company’s vision to maintain the highest quality of service and product leading to ultimate customer satisfaction and resulting in Customer Loyalty that was unparalleled.• Customer reward programs.• Online newsletters to keep customers aware of everything photographic going on in the community.• Photo contest.• Seminars and Workshops at least once a month.• Sales commission program motivating the staff to learn all products and relay the highest level of industry knowledge to the customer.Sales Leadership Placed myself in the pulse of the company to boost morale and anticipate market trends.• Led sales force in sales with over $750,000.00 per year. • Increased bottom line profits annually.• Managed the sales floor every day and guided by example showing all employees how to treat and respect customers and each other.• Initiated special order tracking board to streamline operations, increase productivity and improve profit margins through tightened inventory control

Bachelor'S Degree, Human Ecology

Education record