Ben Leung Email & Phone Number

Brisbane, Qld, Au

Brisbane

•Developed and monitored customer management scorecards, employing data-driven metrics to evaluate portfolio performance and implement targeted treatment strategies, which led to enhanced recovery rates across multiple channels.•Assisted in generating internal and external business insights through strategic analysis of collection metrics and portfolio reporting to maximize profitability, contributing to data-informed acquisition decisions and stakeholder management.•Implemented and refined collections strategies through data analysis and predictive modeling, managing delinquent portfolios acquired from major financial institutions to optimize operational efficiencies while maintaining strong customer relationships and improving profit margins.•Enhanced programming efficiency through maintenance and management of collections technology, automating workflow processes and standardizing data integration across multiple portfolio channels to streamline operations.

• Improved a Tableau dashboard product with an annual revenue of 150k USD by adding geographic information to enhance data visualization.• Participated in the inspection and upgrade of the company’s data platform using Spark and Hadoop technologies.• Collaborated with the customer service department to address customer complaints and lack of understanding about the company’s risk model, providing reasonable explanations to enhance customer satisfaction.• Developed project proposals, sales presentations, and promotional collateral to drive adoption of integrated customer solutions supported by TransUnion.• Delivered concise and compelling analytic insights and recommendations to both internal and external customers, including executive audiences.• Partnered with internal and external cross-functional teams to drive new business initiatives and deliver long-term value-added product propositions for TransUnion’s customers.• Designed and programmed data extraction, segmentation, and statistical analysis on large population datasets using languages such as R, Python, SAS, SQL, and Hive.• Participated in projects with statisticians and solutions consultants on analytic client engagements involving descriptive, predictive, and prescriptive analysis throughout the consumer lending portfolio lifecycle, utilizing techniques such as segmentation, logistic regression, and survival analysis.

香港特別行政區

•Translated existing SQL and SAS code into R language to support company system changes.•Developed a data product called Sandbox and improved its production speed by seven times.•Created reports for internal use by consulting and sales teams.

Hong Kong

Participated research in phytopharmaceuticals field. Interest and skills in data science was cultivated after being assigned to develop a tool kit(R code) for statistical test. Daily duties are cell culturing, performing Immunoblotting, colony-forming assay andanimal experiments.

Hong Kong

Shenzhen, Guangdong, China

Master Of Data Analytics, It, 6.125/7

Learnt IT-related skills: Python, SQL, C#, machine learning Courses: Stochastic Modelling Data Exploration and Mining Statistical Data.

Bachelor'S Degree, Pharmacy