Ben Levich Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

• Lead requirements gathering sessions with end users, SMEs, development team members, and management • Developed all project documentation including Process Flows, Business Requirement Documents(BRD), and Test Cases• Designed all testing scenarios and test plans• Coordinated and preformed all functional and User Acceptance Test (UAT) testing• Functioned as liaison between business and technology teams

Greater Minneapolis-St. Paul Area

•Lead requirements gathering sessions with end users, SMEs, development team members, and management •Developed all project documentation including Business Requirement Documents(BRD), and Test Cases

Greater Minneapolis-St. Paul Area

•Lead requirements gathering sessions with end users, subject matter experts (SME), and management •Functioned as liaison between business and technology teams•Developed high level and detailed process maps highlighting the As-Is and To-Be processes •Created functional and technical requirements documentation for a variety of client facing processes•Designed all testing scenarios and test plans•Coordinated all user acceptance testing (UAT) for assigned projects with both on shore and off shore team members•Worked within project management office organization

Greater Minneapolis-St. Paul Area

Business Analyst:•Lead requirements gathering sessions with end users, SMEs, development team members, and management •Analyzed requirements and developed solutions for successful project implementation•Developed all project documentation including Business Requirement Documents(BRD), Use Cases, Process Maps, and Test Cases•Maintained requirement traceability through Quality Center software application•Supported various enhancement projects for Wholesale Intranet sites (iCEO, SIE, and MergerTalk) encompassing 40,000 users spread across North AmericaProject Management:•Developed and coordinated all User Acceptance Testing (UAT) across multiple teams and Lines of business •Drove release and data migration planning sessions with business and technical teams•Identified and communicated all know risks with internal customers and management prior to implementations•Created risk mitigation plans for all known risk prior to implementation•Executed releases implementations and data migrations for various enhancement projects•Provided post implementation support for customers, including initial triage of end users issues; escalating issues as needed based on severity and or resource availability

Business Analysis•Managed documentation and analysis process for requirements gathered from subject mater experts (SME)•Analyzed gathered data and developed solutions for successful project implementation •Created all requirement documentation, including Visio uses cases and test plans for all departmental development projects •Developed testing strategies utilized to ensure successful project implementationProject Management•Managed resource allocation, and conflict resolution for all development projects•Utilized the software development life cycle (SDLC) methodology for project development planning•Provided reporting of customer and operational data to key management teams Operations Management•Developed, managed and supported department work flow management application for 45 end users•Coordinated development and implementations of disaster recovery plan in partnership with corporate IT

Operations Management•Approved Business Card accounts with limits up to $250,000, based upon analyst recommendations, customer financial statements, and credit ratings•Reviewed analysts’ work to ensure compliance with bank and government standards•Supervised eight staff members: conducted employee evaluations, scheduled training, and assisted with career development.Project Management•Played lead role in creating workflow efficiencies through automation and process reengineering•Developed review process for new product launch•Managed the incorporation of acquired portfolio into existing portfolio by creating credit reviews processes to expedite risk evaluation

Business Analysis•Analyzed customers’ financial statements and credit ratings in accordance with bank and government standards•Created customized recommendations for each customer based on credit worthinessProject Management•Managed the collection of collateral on substandard clients •Coordinated workflow to ensure daily and monthly production goals were obtained

Operations Management•Supervised four staff members and provided guidance with career development and training•Reviewed accounts contributing to department’s ability to process an average of 1500 accounts monthlyProject Management•Created automated review process for temporary reinstatements reducing need for manual reviews by 300 accounts a month•Led efforts to improved customer communication process resulting in high customer satisfaction•Developed workflow tracking database used to monitor employee performance and measure departmental output

•Reviewed cardholder account utilizing scoring methodology•Made recommendations on reinstatements and limit increase request within policy standards•Reviewed cardholder’s transaction history’s for fraudulent changes

•Collected late stage pre-charge off accounts, within regulation established by the bank and the FDCPA•Negotiated payment arrangements for work out accounts

•Collected charged off credit card and gas card accounts, within regulation established by the FDCPA

Masters, Management Information Systems

Ba, Political Science