I’m the Senior Manager in the Epicor EMEA Business Consulting team. I manage our International team in Bratislava as well as leading operational excellence in our EMEA team. This year we've met and exceeded a number of targets including supporting a major go-live, and bootstrapping a brand new operations team in Bratislava. Throughout this time I’ve been working with customers current and prospective, scoping and presenting the value of Epicor Professional Services. Alongside I've continued to work with customers current and prospective, scoping and presenting the value of Epicor Professional Services.My work includes:Team Leadership and Management • Leading UK prospect engagement team. • Instigation and management of international focussed PS operations team.Sales and Commercial Negotiation • Client facing engagements including, presentation, selling Professional Services value. • Delivering results - exceeding FY'25 target. • Amending and maintaining multiple complex pricing spreadsheets. • Maintenance and negotiation of multiple Statement of Work (SOW) from template to signature.Driving operational excellence • Aligning processes with rapidly changing requirements and strategies. • Built a task tracking system to track team engagement requests. •• Rapid prototype/POC to final build. •• >500 tickets in the year. •• MS Sharepoint Lists, Power Automate, Forms.Documentation, Brand Alignment and Presentation • Rebranding of presentation materials and SOW.Stakeholder Engagement and Partnership • Working to build rapport and working partnerships with internal stakeholders. • Collaborating with partners to present extended solution set to customers and prospects.Escalation Management • Working with customers and internal stakeholders to resolve issues.

MRI acquired the Manhattan business in 2021. I continued my role but in addition there was a lot of work required to transition our business into the new company, software and processes, whilst also providing continuity to our clients and my consulting team. In September 2021 I was once again recognised for my leadership skills and promoted to overall team Manager in EMEA with a view to taking over responsibilities from the Global Head of Resourcing and the Global Professional Services Senior Director. This included a great deal more senior stakeholder interaction, reporting and financial responsibility, particularly as I became the interim manager for the North America Manhattan team for Q1 and Q2 2022Manhattan EMEA Manager, Consulting team Q3 2021 - present (also NA Interim Manager Q1 and Q2 2022)Process Improvement● Increased EMEA billable work 15% (Q1 to Q2 2022)● Two day reduction in turnaround time for quotes and statements with new process I designed● Created flexible reporting to highlight problem projects and time spent on non-billable tasksLeadership through Transition● Cross-regional remote leadership● Transitioning team to MRI processes and software● Resourcing projects, joining steering co and escalations process● Developing, agreeing and meeting strategic objectives● Project troubleshooting and recovery● Walking the team through the first Merit process at the new company, including goal setting and promotions.Business Development● Pricing and Statement Of Work generation for multiple clients including $1.5M+ project● Designed and documented new Professional Services client offerings● Simplified contact process for Professional Services● Designed and implemented new pricing matrix and documentation● VP level stakeholder presentation and discussionProject oversight● Process re-engineering across two regions● Day to day running of two remote teams

I joined the team initially as a consultant brought in for my Business Analysis skills. My implementation experience enabled me to participate in project delivery whilst also engaging in discussions on how to improve our implementations. In May 2019 after just over a year in the role I was promoted to line manage a team of consultants across two products. As part of this new role I was able to break out further time to design, document and improve our processes, working with senior leadership to do so.Team Lead, line managing a team of EMEA consultants.● Streamlining and formalising team processes● Process Improvement, documentation, diagramming● Creation of team web portal and associated resources● Point of contact for issues● Project resourcing● Project troubleshooting and recovery● Leading team meetings● Line management● Writing and presenting white papers on Consulting across the pandemic● Focus on value proposition led implementation, not just softwareConsultant, working with Clients to implement Manhattan IWMS, including:● Process Improvement● Process Diagrams● Advising clients on change management, testing and training● Migration Mapping● Requirements Gathering● Functional Specifications● Storyboards● APIs: Specifying, testing, supporting and mapping out Restful JSON● SQL: Building and testing queries and views for analysis

● Business Analysis● Gathering requirements● Writing functional specifications● Consultation of internal and external stakeholders● Client Liaison● Software Troubleshooting● Designing and Delivering Software Training● Presentation and hosting of meetings, training and workshops● Microsoft SQL Server & Oracle Backup, Restore, User Administration, Queries and Scripting● Software Testing● Design of testing plans● Unit Testing● Regression testing● Sprint planning● Working with multinational delivery teams based in the UK, US and Poland

● Leading, training and tasking a team of 3 client support executives● Processes, systems and change analysis● Implementation of new procedures leading to a reduction in errors● Designing and performing Quality Assurance checks on proofs and printed materials● Creating outgoing client email communications● Creating work specifications● Redesign of internal “Management Information” and processing tools with Development department● Client liaison and requirements gathering

Consultant Project Manager (Aug 2006- Jan 2011)● Nationally recognised expert on Business Improvement District "BID" Ballots● Project initiation/Senior User on internal Job Management Computer System Project● Analysing change requirements, conducting feasibility studies and investigating the business case● Liaison with Staff and Departments from Production floor to Senior Directors● Design and Specification of system and related workflow processes and procedures● Project Documentation including Business Case, Project Initiation Document● Providing Training and Support on the release of the new system in August 2010● Overseeing ongoing programme of improvements● Departmental Representative at Interdepartmental workflow meetings. Agreeing procedure and working towards ISO accreditation● Project Manager for Various Community and Business Ballots● Administering ballot projects for hundreds of clients, from project initiation to delivery of the result● Developing new business, investigating new opportunities● Interpreting, advising and applying electoral legislation● Designing products/solutions to meet legislative requirements● Quality Assurance checks

Temporary work for various companies in London

• Building custom specification PCs for music applications• Installing and configuring operating systems and high-end music software• Ensuring a high level of quality control by testing each finished computer• Proof reading for adverts and manuals• Carrying out weekly stock level checks• Developed a tidier way to assemble the computers that we were building. The improvement was not just aesthetic; it improved airflow, performance and the robustness of the system during transport.

• Customer care• Stock control and presentation• Assisted in reducing ‘shrinkage’ in store• Part of the highest achieving team during MVC’s annual sign up campaign