Direct and manage Payroll, Human Resources and Benefits AdministrationInvestigate and respond to multi-state Department of Labor inquiresAdvise management on FLSA, ADA and FMLA compliance and regulationsProcess US and Canadian semi-monthly payroll ensuring accuracy and on time delivery using ADPDeveloped and published employee handbook Advise on personnel action as needed. Developed forms for tracking personnel changes and organized employee information into electronic record system using Drop Box. Organized performance evaluations notify management when due.Streamlined new hire on-boarding process,Manage open enrollment and change to new medical and 401(K) carriers, ensuring a smooth transition.Acquired Paid Time Off system for easier access and use by employees Monitor policies and practices to ensure compliance with federal and state regulations. Creates reports and performs other duties as needed or assigned. Assist Office Manager with accounts receivable, accounts payable and banking using Quick BooksAssist with answering phones and pre-intake of residents

Managed 20 counselors and five lab collectors in multi-state drug screen collection and shipment to labs.Trained counselors and collectors in proper specimen collectionManaged collection schedule using Excel and Kipu Electronic Medical Records Developed and maintained inventory control for collection devices and other items using ExcelSaved company $400.00 per month by switching to smaller collection deviceProvided feedback on collections to counselors, supervisors and senior staffDeveloped protocol for collection processAssisted with resident specimen collections as neededMonitored daily, drug screen activity following up with counseling staff when a discrepancy appeared in testing protocol or lab resultsCreated monthly drug screen calendar. Implemented new policies and procedures as requested by counselors, staff or Medical Review Officer Added testing for kratom to the regular testing schedule. Developed spread sheets to assist counselors in completing requisitions

Created budgeting process, implemented a yearly budget, prudent reserve savings account resulting in two years income in reserve.Trained new drum majors the craft of drum majoring.

Ensured a high quality of collection and service for the Client, Field Service Manager, Sales and Customer Service departments Assisted Field Service Manager with implementation and documentation of all client specific requests as outlined in the site protocolProvided feedback on collections to the Field Service ManagerMaintained an inventory of supplies for office staff Assisted with patient specimen collectionsCompleted requisition forms accurately and in their entirety including insurance information, physician’s signature, diagnosis code, and patient medication Ensured the proper packaging and shipment of specimens to laboratory Communicated client concerns to the Field Service Manager Adapted to various office environments and client’s needs Performed administrative and collection responsibilities at Hope Homes and Safety Net corporate officesReduced time needed to update records at Hope Homes Corporate OfficeCreated spreadsheet to track dates of testing for program director at Foundation Recovery Network

Developed, implemented and directed bi-lingual, web based, telephone and classroom education programs, Created and maintained program budgetNegotiated vendor contracts Managed five IT developers to deploy content for web based and telephone education projects Generated $4 million in revenue; educated over 300,000 clients annuallySupervised eight instructors/counselors in GA,FL,TN,MSReduced education materials costs by 70%Created calendar on internet eliminating postage to 35 vendor sites Managed company national name change project for Education DepartmentCreated retirement plan workshop with 100% post workshop participation in retirement plan Created training and procedure materials and conducted training of educators Coached/Counseled program participants in financial management and life success competenciesPerformed department manager’s duties during leadership transitionRepresented agency in local and national radio, news, and television programs and news mediaTaught classes at Coca Cola, Home Banc, Delta Air Lines, Wells Real Estate, Goodwill Industries, United Way, Marietta Housing Authority, Careerbuilder.com, Fulton County Human Services, Atlanta Children’s Shelter and Georgia Department of Labor

Responsible for reconciling credit union premiums with billing using IBM AS400; ensured billing deadlines were met and bills mailed; resolved discrepancies in subscriber and group accounts; assisted subscribers with enrollment and billing problems

Managed Human Resources and Benefits Administration for a multi-state corporation with 700+ employees using Corporate HR Partner. Coordinated compliance issues with various state and federal agencies, e.g. 5500s, COBRA, FMLA Policy and ADP, HIPPA, EEOC, Unemployment and drug testing.Investigated and wrote corporate response to EEOC cases for legal and managers approval.Administered life, comprehensive health and 401(K) plans for employees, including collectively bargained units and executive packages by submitting 5500s, insuring accurate billing and enrollment of employees.Liaison between Third Party Administrator and employees resolving complaints, answering employee questions using Summary Plan Document.Researched and recommended benefits changes to senior management based on current trends and company’s experience.Oversaw staffing of various subsidiary companies including recruiting and policy development and implementation.Prepared departmental budget of $1.2 million using company trends and Excel

Managed Human Resources, Benefits Administration and Payroll for a multi-state corporation of 150+ employees using ADP Payroll.Updated company’s employment package and developed company’s handbook, using published HR materials and state manuals.Resolved compliance problems with state labor laws and the Equal Employment Opportunity Commission.Terminated existing 401(k), researched and developed new 401(k) to better meet company responsibilities and needs (5500s and enrollment).Promoted cafeteria plan for employee benefits savings, e.g. tax savings on medical deductionsImplemented direct deposit on ADP PC Payroll to expedite payment.Appointed company commissioner to investigate personnel problems