In my quiet time, I conduct on-site desktop troubleshooting including hardware rebuilds/upgrades, OS reloads, malicious software removal and application support for both personal and small business clients. I also offer website design, hosting and other online solutions.

Working in many short term contracts; includes work for Medibank Private, IBM/Westpac, bcu, StarTrack Express, Maritime NSW and Bupa Aged Care.

This role was created to allow IT services to be managed internally and remove the third-party solution that only offered a “Band-Aid solution” for problems. The position covered all aspects of IT from internal support to system management and guidance for the company moving forward with new technology. Si Clean Energy consists of roughly 40 staff located in 4 offices around Australia.During my appointment, I facilitated and executed the relocation of 3 local sites into a single site with 2 building. This included relocation of core systems and staff. The implemented core policies to IT services including an internal SLA, centralised support communications and a 12-month technology roadmap plan for the company. My troubleshooting skills have resolved several chronic nightmares issues within the company including regular server stability issues, regularly failing backups and a non-existent electronic security policy. Also, implemented a custom internal messages system including video conferencing between sites. And facilitated the introduction of a new company website designed by a third-party and managed by marketing. A lot of my time was devoted to user training and support for the internal staff who had no previous training and understanding of the capabilities and possibilities of existing software solutions, this allowed for existing systems to be utilised efficiently.

Employed to manage and maintain the IT support queue for the over 300 computer users and over 700 mobile devices across the company; spanning 33 different sites in four states. Not only being the primary contact for all support but to ensure that the support queue was maintained, during my employment the que maintain the lowest outstanding tickets average of the last several years.Other duties included several site relocations and provide remote training and guides. Management of IT spare stock and hardware deployment. Also, conducted core system backup processing and redundant systems checks and testing.

Started as level 1 and hardware support and quickly moved into level 2 and onsite support for all areas including branch hardware, core banking system and other applications. During this time, I maintained the highest support ticket closure rate. I also covered weekend and public holiday after hours’ support, sometimes including vital day to day processing.Along with my support duties I was the main IT resource for two Telstra network upgrades and the VOIP telephone system implantation. I became the primary IT officer for opened and relocated branches, I successfully completed over half a dozen branches; including software and hardware configuration / install. Included in my duties was to conduct maintenance and updates to both the primary website and the internet banking solution. I also completed several projects implementing new technologies into the branch network which allowed access to new services for members. As part of the IT team I had to run important end of month, end of year and end of financial year processing vital to the running of the business.