Ben L Skinner Email and Phone Number

Operations, program and project strategy, magement and leadership

- Delivered value to customers through collaboration with stakeholders and Scrum software development team to streamline delivery and feature documentation- Prioritized, mapped, designed and implemented features including intuitive usability improvements, accessible application access, continuous modernization and diligent maintenance- Prioritized and focused on application development to support a broad range of users, including compliance with and exceeding 508 and WCAG standards-… Show more - Delivered value to customers through collaboration with stakeholders and Scrum software development team to streamline delivery and feature documentation- Prioritized, mapped, designed and implemented features including intuitive usability improvements, accessible application access, continuous modernization and diligent maintenance- Prioritized and focused on application development to support a broad range of users, including compliance with and exceeding 508 and WCAG standards- Analyzed industry data, Federal Travel Regulations, and internal and external resources to describe and carry out requirements for a digital, cloud-based Travel Authorization and Vouchering System and related applications- Led training for internal and external stakeholders, including newly hired colleagues, onboarding new customer groups, development alongside the business analysis team, and extensive demonstration of new feature development to key customer leadership- Managed documentation via multiple libraries, including standardized document generation, consultation with tech writers, development of business analysis wikipedia, and extensive workflow documentation and design- Consulted with subject matter experts when applicable on database, back-end architecture, modernized industry standards, and redevelopment of legacy workflows into industry-leading themes Show less

Led and coordinated a team that completed home care clinical and non-clinical staffing for 14-county metro area.Improved processes and practices, consulting on strategy development and execution, and carried out improvement initiatives.Hired, oriented, trained, and coached an average of 15 FTELed documentation efforts, implemented analytics, and redeveloped operational processes, striving for continuous quality improvement.Process improvement - 1 yr experience managing multiple… Show more Led and coordinated a team that completed home care clinical and non-clinical staffing for 14-county metro area.Improved processes and practices, consulting on strategy development and execution, and carried out improvement initiatives.Hired, oriented, trained, and coached an average of 15 FTELed documentation efforts, implemented analytics, and redeveloped operational processes, striving for continuous quality improvement.Process improvement - 1 yr experience managing multiple initiatives: o Redevelopment of admission assignment processo Implementation of Medicare best practice for therapy (physical therapy, occupational therapy and speech therapy) referrals.o Completed Home Care capacity analytics initiative.o Redesigned and implemented on-call staffing procedure to improve patient outcomes and exceed compliance. Show less

- Lead operations of group residential settings for adults with disabilities - Manage business process: admission, discharge, budget, supply mgmt., personnel mgmt., led up to 24 staff- Change management approach, reestablish programs experiencing change, sudden leadership change- Periodic reporting regarding client medical concerns, financial management, utilization review and compliance- 6 months’ process improvement experience – manage technology-based documentation initiative… Show more - Lead operations of group residential settings for adults with disabilities - Manage business process: admission, discharge, budget, supply mgmt., personnel mgmt., led up to 24 staff- Change management approach, reestablish programs experiencing change, sudden leadership change- Periodic reporting regarding client medical concerns, financial management, utilization review and compliance- 6 months’ process improvement experience – manage technology-based documentation initiative Show less

Project based role held concurrently with Residential Supervisor position- Accelerate onboarding of new employees, streamline training process to cut 25% of training time requirement, increase employee retention- 3 months process improvement experience - develop and launch an enhanced, modernized employee training program

Project based role held concurrently with Residential Supervisor position- Coordinate Home Health Agency client services- 6 months’ process improvement experience - restructure staffing/on-call system to meet client needs, implement tech updates including computerized scheduling, training, record-keeping, timesheets/payroll, and medication and treatment errors tracking

- Supervise direct care shifts and operations programs for adults with disabilities, on-call responsibility- Report and implement program improvements to Registered Nurse and Residential Supervisor