Providing learner experience and operational insights for the customer services department.

In this role I am an Operations Manager and Analyst for a leading global start-up in education management. I lead, coach and mentor a team of 20, and conduct regular data analysis to drive business intelligence. I helped the operations team grow by 300% through creating an efficient training programme, contributing to company-wide KPIs.Key responsibilities include:Analysing company data: planning and forecasting employee performance, product portfolio delivery and post-cycle review.Reporting and presenting to SLT, key stakeholders and clientsDaily use of BI, Tableau and Excel as investigative toolsProcess development and execution through effective change management - including CRM enhancements and introduction of new technical solutionsStreamlining and developing processes and business strategies Front-facing engagement and relationship management with partner organisations and third-party contractors Deep-dive data analysis for inter-departmental collaboration to improve performance and meet targets

Founder, Director and Business Analyst of an award-winning East London restaurant. In this entrepreneurial endeavour I created, led and executed the concept through to production. In this role key responsibilities included: Extensive business analysis and competitor analysisFinancial forecasting and budget managementAll administration and accounting dutiesLeading marketing campaigns and SEO optimisationHR responsibilities, including drafting all business policies (Finance Management, Health & Safety, Employment Law)Networking and client relationship developmentRecruitment and training of all front-facing and back-of-house staffProject and building management of physical space and interiorsGrant bidding and compliance with local council regulations

Responsibilities included:Business development of award-winning Shoreditch restaurantManaging and training team of 30+Working with director to budget and forecast quarterly salesCreating marketing, engagement and sales strategies Event management

In this role I created specialist mathematics lesson plans and resources, and delivered them to students in London. My use of pedagogy and higher order questioning to develop growth mindset led me to receive 'Outstanding' status feedback from an OFSTED inspection.This role grew my personal understanding of teaching and training approaches, as well as my passion for learning. The skills I learned here have been used extensively to create employee development plans in subsequent roles.

Assistant and General Manager at various London hospitality businesses. Each of these roles included:Extensive administrative responsibilitiesBudget and product oversightWorking with stakeholders to develop and implement growth processes