My role involved providing 1st, 2nd and 3rd line IT Support to staff and students at both Aston Manor Academy and Chilwell Croft Academy in the Equitas Academies Trust. This role also involves managing a team of three IT Technicians ensuring the smooth running of the Trust network and all logged tickets are resolved as quickly as possible in order to maintain a high standard of Teaching and Learning. Alongside this, I was promoted to IT Lead for the Trust in October 2023. As a part of this, my role also includes the development of a device strategy to support digital transformation across both schools whilst exploring multiple options to implement technology into daily Teaching & Learning. Across the Trust, we provide support for a number of IT systems. These include but are not limited to:-Firewalls - Fortigate-Network Infrastructure-Switching - HP/Aruba, Netgear- Desktop Support - Windows 10/11-Server Management - Windows Server 2012 R2, 2016, 2019, 2022, Active Directory, DHCP, DNS, Group Policy-Paxton (Net2)-CCTV (Hikvision)-WiFi Systems (Ubiquiti & Ruckus Unleashed)-Cashless Catering Systems - Biostore & CRB Cunninghams-Visitor Management - Inventry & EVM-Office 365 - Word, PowerPoint, Excel, MS Teams, Intune, Azure AD- iPads - Lightspeed - IP Phone Systems - Yealink- Audio Visual - Mixture of Smart Boards & Projectors and Clevertouch Interactive Screens- Managed Printing - Canon, Ricoh, Papercut

This role involved providing a mixture of first and second line IT support for staff and students across the Academy by ensuring all IT related issues and queries are resolved in the most efficient, effective and timely manner. My main roles and responsibilities were to support staff, students, and parents across the Academy on site or at home by providing a high standard of technical support, advice, and remote assistance with any IT related queries they may have via email, telephone, or face to face. Joseph Leckie Academy is a large site with approximately 250 members of staff and up to 1500 students on site at any one time. At Joseph Leckie, no two days were the same. We had approximately 2000 hardware devices to support and maintain which include and are not limited to:-Desktops - (Windows 7, 8 & 10, iMac)-Laptops-Mobile Devices-Printers - Network and Managed Print Services-Wi-Fi Systems-IP Phone systems-CCTV Systems-Switch & Server Management (HP/Aruba,Windows Server 2012/2016)-Visitor Management Systems-Cashless Till Systems-Digital Signage-Paxton Door Access Control

This role was undertaken alongside studying at Birmingham Metropolitan College as well as the University of Derby. As Telephone Operator & Driver Dispatcher of this company, I was given the role of taking bookings from both new and existing customers, providing quotes and taking necessary details for each journey. Duties also included working within a team and primarily liaising and directing the drivers to specific locations using both a telecommunications, and PDA based system. Other duties included reporting to my Line Managers and updating them on productivity levels.As shift manager, I was also responsible for dealing with all issues relating to customer service or driver grievances, and always endeavour to find a resolution in every situation.

This role involved taking customers’ orders, preparing food and adhering to basic food hygiene regulations. I worked alongside a small team and would pass orders to the cook, whilst assisting with replenishment of stock levels. I was also involved with all aspects of cash handling and till reconciliation.My responsibilities included processing customer’s orders and providing a speedy and efficient service by ensuring that the orders were taken, processed and passed out as quickly as possible to ensure the highest quality of food and service.