With over 7 years of experience in the IT research and advisory industry and a MBA with a focus in technology adoption, I am a passionate and driven leader who strives to deliver value to clients and stakeholders. My core competencies include account management, customer success management, product management and data analysis. As the Member Services Director at Info-Tech, I was responsible for proactively managing and growing client accounts, aligning their needs to the catalogue of consulting and advisory products and services. In addition to my proven track record with commercial targets, I took a strong interest in developing new ways to use our customer data to improve our outreach and support of our clients. I also led the creation of a new product line of advisory and consulting services, research publications, and diagnostics products for the small enterprise IT market segment, where I acted as the product owner and strategist. I collaborated closely with multiple departments, such as marketing, sales, analytics, and web services, to launch and promote the new product line, and provided training to the sales team on how to sell and position it. I tracked and measured the performance and utilization of the new product line, and continuously improved it based on feedback and data.
Listed skills include Research, Microsoft Office, Video Production, Writing, and 28 others.