Ben Madore Email & Phone Number

Norwood, MA, US

San Mateo, California, US

-Establish project management tools and processes-Reconfigure SalesLoft to increase email outreach and deliverability by 20%-Documenting and re-organizing sales tool platforms for better understanding and efficiency-Work with internal stakeholders and C-Suite to define projects and roadmap-Lead projects with various leaders and team members

San Mateo, California, US

-Defined GTM processes for global sales teams and how to use sales systems in conjunction-Deployed data quality tools (Demand Tools) to reduce duplicate and bad data by 30%-Using dashboards to help the sales and customer success team to understand their book of business-Re-designed Salesforce user interface to reduce complexity and increase user.

Remote, US

-Leading projects with the use of Sales, Service, Field Service, and Community Clouds-Managing engagements for up to 6 different clients -Creating the overall strategy for the engagement and project-Diagramming workflow processes and writing up user requirements-Maintaining a healthy backlog of tasks and projects -Spearheading POD Delivery team to deliver.

Davidson, NC, US

-Conducting Pre-Sales calls and creating SOWs-Deep-diving project sprint topics & creating process documentation and build / design requirements-Prioritizing workload Sr. & Jr. Business Analysts throughout different projects -Scripting design review process flows and user stories for client reviews-Constructing User Acceptance Testing criteria and testing.

Chicago, IL, US

-Leading Health Cloud projects with the use of Marketing and Community Clouds-Outlining project requirements and overseeing configuration / code for all projects-Completing 4 multi-month projects on on-time and on budget-Scripting design review scenarios for client reviews -Constructing User Acceptance Testing workbooks and testing scripts for internal /.

Westbrook, ME, US

-Be the architect, developer, and administrator of a 0% code Salesforce Lightning instance-Deploy Service Cloud in Lighting to global customer service teams in less than three months-Train global sales, marketing, and ops teams in use of Salesforce and its various add-on tools-Expand the use of 3rd party data quality and Salesforce.com backup.

Westbrook, ME, US

-Constructed a data processing application for multiple revenue sources and reduce upload time-Gathered requirements for various Salesforce instance enhancements and lead projects to completion-Designed new and improved existing weekly, monthly, and annual financial analyses -Re-designed and created new Salesforce objects that decreases data entry time and.

Portland, Maine, US

-Developed an IT Department from 1 to 5 team members and oversee all HR functions -Led projects company-wide using AGILE project management methodology-Researched and implement a disaster recovery system for 85% less than industry comparable solution-Produced monthly and ad-hoc reports and business analyses for the entire company-Streamlined monthly.

-Administered and supervised quarterly submission process of over 50 data sources -Produced quarterly product database housing 15 million rows of data-Organized and facilitated new clients data submissions with 65% growth in business-Audited client data submissions quarterly-Gathered, managed, and executed on client requests for product.

-Re-designed quarterly data submission process to increase efficiency by 80% -Engineered custom data analysis while using MS Office Suite for 15 clients-Developed new deployable desktop applications-Organized computer network for 10 individual computers and 3 servers-Maintained and deployed two different PBX phone systems -Developed and supported.

-Worked with small and large companies over 1,500 hours to design and create information systems-Planned and constructed computer networks and back-up procedures