Benjamin M. Email & Phone Number

Charlotte, US

Houston, TX, US

Denver, CO, US

Cultivated and led a global team of Continuous improvement professionals. As part of the robotics business case, my team performed detailed reviews of Western Unions operational processes and deployed strategic solutions that would improve operational efficiency and improve overall customer experience.

OO

• Reporting directly to the CFO with dotted line into the CCO, I managed an international team of 30+ professionals in both corporate driven initiatives and local continuous improvement efforts. Led root cause analysis.
• Orchestrated the process improvement initiatives within HR, Customer Service and Sales organizations throughout the Americas and offshore operations in India and the Philippines
• Developed operating systems to include KPI creation/management spanning the entire commercial landscape to aid in sustaining the gains achieved
• Successfully trained and managed an international and multi-cultural team of 30+ professionals in both corporate driven initiatives and local continuous improvement efforts using a combination of LEAN and AGILE.
• Condensed weekly inflow of new disputes by 27% by implementing a clearly defined operating system focused on contract corrections
• Reduced aged dispute exposure by $10.8 million resulting in a 93% improvement.

Keene, NH, US

• Actively managed the development and deployment of Continuous Improvement methodologies using a combination of LEAN, Six Sigma and TPM throughout 5 distribution centers across the Southeast. Trained and mentored all.
• Proactively led the development and deployment of Continuous Improvement methodologies using a combination of LEAN, Agile, TPM and Adult learning models throughout 5 distribution centers across the Southeast.
• Built capability in more than 150 frontline warehouse personnel by coaching through virtual training, 1:1 tutorials, group facilitation, and many ad hoc requests
• Instrumental in saving over $4.5 million dollars in year over year savings across the Southeast region by deploying “GPS” methodologies and focused problem solving
• Reduced shrinkage by 63% resulting in a cost avoidance of $630,000 in the Miami warehouse
• Developed training aids and facilitation manuals to assist in the progression of companywide efforts

New York, NY, US

• Led numerous company-wide cross functional business transformations using lean tools and project management disciplines. Worked closely with business teams and senior executives to redesign processes and drive behavior.
• Conducted multiple Kaizen events within Client Services Group which resulted in an average savings of $400,000 and a 50% increase in productivity.
• Reduced Cycle time from 14 days to 1 day in the End-to-End lump sum cash withdrawals project.

New York, NY, US

• Worked closely with wealth management sales teams to drive distinctive experiences for high net worth clients. Proactively handled asset transfers by preparing clients in advance of meetings and working closely with.
• Partnered closely with business teams and senior executives to redesign processes and drive behavior changes that resulted in more effective and efficient performance.
• Facilitated and trained employees in Lean concepts and tools, mindsets and behaviors, project selection workshops and sponsor training. Served as Green Belt coach to more than15 individuals.
• Conducted multiple Kaizen events within Client Services Group which resulted in an average savings of $400,000 and a 50% increase in productivity.
• Reduced Cycle time from 14 days to 1 day in the End-to-End lump sum cash withdrawals project.

Philadelphia, Pennsylvania, US

Worked as an Associate Advisor placing outbound sales calls, developing and executing marketing strategies and building financial models. Served as lead relationship manager with external wholesalers with responsibility for assessing and selecting new product offerings.

Philadelphia, Pennsylvania, US

• Assisted the practice manager and marketing coordinator in a number of different tasks from compiling data of potential clients to collecting account balances for consolidated portfolio reports.
• Managed the organization of files for 300+ clients to meet the strict compliance guidelines set forth by federal and corporate guidelines.
• Worked diligently to meet tight deadlines while providing a consistent product while paying close attention to detail