Ben Mayes Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Responsibilities:- Ensuring consistent tone of voice and writing style across HBF’s member facing channels (website, App, Member Portal)- Design UX copy that nurtures prospects to purchase, supports member retention and makes HBF digital channels easier to use- Collaborate with Product and Marketing to create data-driven online experiences that promote and sell HBF products- Manage complex content review and sign-off process for all digital content, engaging with POs, -Subject Matter Experts, Product, Legal and Compliance to ensure all content is correct and compliant.- Manage content risk across digital channels, ensuring all content is compliant with both internal and external regulations- Design data-driven educational content that uses simple language to explain how to purchase and extract value from private health insurance

Responsible for leading the external communications stream and successful execution of the communications strategy for go-live of HBF's transformation programme.

Perth, Western Australia, Australia

Responsibilities:- Prioritising the Squads’ objectives aligned to the tribe’s OKRs- Owning the development of member journeys and solutions that the squad is creating to drive member engagement- Anticipating and actively mitigating delivery risks within the squad’s work- Defining, prioritising, and refining the squad’s backlog- Managing delivery within capacity and budget- Managing Partners and undertaking necessary Contract Management accountability including Partner performance management and invoicing processes- Managing cross-squad and tribe dependencies- Maintaining demand of resources within squad in collaboration with Chapter Leads

Perth, Western Australia, Australia

Acting Product Owner role ensuring milestones are achieved in line with OKRs. Completion of operational readiness activities for the introduction of HBF’s new marketing automation platform, Salesforce Marketing Cloud.

Perth, Western Australia, Australia

The Town of Cambridge has over $500 million in assets and employs over 200 staff.I am a member of the following committees and working groups:- Policy & Legislation Committee (Chair)- CEO Recruitment Committee (2024)- CEO Performance Review Committee- Reconciliation Action Plan Working Group- WALGA Central Metropolitan Zone- Metro Inner Development Assessment Panel

Perth, Western Australia, Australia

Responsibilities:- Facilitating communication between the community and the council- Assessing and evaluating community needs and determining policy- Leading the collaborative development of the Strategic Community Plan (10 years) and Corporate Business Plan (4 years) using informing strategies (Asset Management Plan, Long Term Financial Plan, Workforce Plan)- Ensuring the community is receiving the best possible value from the Town's assets- Governance of finances, ensuring the council is adhering to its budget through regular reviews of monthly reporting- Reviewing policy, ensuring policies are fulfilling the community's needs at any given time and examining the costs associated with the policy's implementationThe Town of Cambridge covers the suburbs of West Leederville, Wembley, Floreat and City Beach, plus small sections of Mt Claremont and Wembley Downs.

Perth, Australia

Responsible for developing legally compliant marketing campaigns with agency partners which are consistent with Bankwest’s brand positioning. Evaluate campaigns to uncover learnings and socialise findings.Key achievements:- Delivered the 'Connecting small business to what they need' campaign, winning ‘Silver Newspaper – Retail Individual’ in The Skulls 2018 awards.- Delivered the WA Pride campaign for 2017, with the post event impact survey reporting Bankwest as the #1 most recognised brand at the event.- Delivered the Future of Business industry report series for key business banking segments, achieving 132% of target for engagement on Facebook and 191% for LinkedIn.

Perth, Australia

Key responsibilities included:- Assisting with product and marketing governance by consulting on risk during the strategic planning process and driving risk thinking through strong challenge and collaboration with divisional leadership- Supporting the marketing team to operate within the boundaries of Bankwest’s risk appetite and consult on investigations of any trends that indicate a departure from appetite- Promoting and facilitating risk management education and advise leadership teams of their marketing risk accountabilities to help develop a strong risk capability- Consulting on investigations of issues and incidents, analysis of root cause and control design

Perth, Australia

In this role I developed and delivered communications activities for the retail and business banking divisions. This included management of all change and operational communications for each division.A core part of this role was to provide consultative communication advice to senior business leaders.I developed creative internal marketing campaigns for business banking initiatives that helped our frontline sales team connect with prospective clients, and deepen existing customer relationships. I also assisted with the execution of large scale events (100+ pax).This role sat in the Operations, Risk & Strategy team reporting to the Executive Manager Business Performance.

Perth, Australia

After this short term contract I was promoted to Communications Manager.Key responsibilities included:- Developing and maintaining a SharePoint intranet site- Shooting and editing video for internal distribution- Capturing and editing digital SLR photography- Writing news articles for the intranet- Encouraging participation with internal social media (Yammer)- Managing internal events- Providing support to the Internal Communications Manager

Perth, Australia

Key responsibilities included:- Leading a team of experienced credit officers to meet productivity and accuracy targets- Providing training and continuous improvement advice to team members- Encouraging individual professional development, and assist the team in reaching their goals- Stepping up to relieve as Senior Team Manager, leading a team of circa. 60 employees to ensure business as usual activities were maintained

Perth, Australia

Key responsibilities included:- Validating housing loan applications- Serving as a 'point of reference' to fellow team members- Relieving as Team Leader in their absence to support my professional development