Primary solution support architect for the SAP Ariba Supplier Lifecycle & Performance (SLP) applications suite. Cross functional responsibilities include collaborating with Engineering, Product, Support, and Delivery teams to drive adoption and develop new features to manage and enhance the customer experience, while managing multiple internal and external stakeholders. • Leading teams in providing resolution and de-escalation during complex, mission critical escalations, while mentoring and nurturing rising top talent• Analyzing production data to identify performance problems and trends, isolate root causes, and provide supportability analysis of products and releases• Acting as a knowledge multiplier by creating and delivering trainings and workshops related to the Ariba product family, and other business, technical, and soft skills• Take part in regular review meetings to identity successes and perform gap analysis in trends related to incident deflection, and increase awareness of supportability topics with engineering and product management teams• Advocate for the proactive prevention of customer problems, and for processes that the effectiveness of our support & engineering teams

Performed on-site functional and technical and business consulting, Ariba Network enablement, and software engineering roles for Ariba's On Premise and On Demand (Cloud) services• Focused on SOW-based projects for advanced configurations and customer commitments beyond the standard Deployment Descriptor functionality, including On Premise to Cloud transformations, multi-ERP integrations, multi-national rollouts, and country-specific tax and invoicing requirements• Demonstrated thorough technical knowledge by delivering onsite functional, technical, and business consulting, network enablement, and software engineering services for on-premises and on demand procure to pay (P2P) and cloud-based software.• Recognized for excellent performance, strong consulting abilities, and in-depth understanding of SAP Ariba procurement solutions as an Energy Generation Industry Subject Matter Expert and as a member of the 2015 Consultant Council

Freelance business plan development and IT systems consulting and administration for various small business clients

Performed business analysis and consulting roles for implementing CPWerx, CAS’s Trade Promotion Management (TPM) tool for a major motion picture studio's home entertainment division. Led cross-functional design sessions with Marketing, Sales, and Finance, and IT divisions; functional responsibilities included trade funding, payments management, promotional KPI and ROI analysis; also produced documentation including domain models, Use Case specifications, UI mockups, software requirements specifications, and process flow diagrams

Performed market research and worked with entrepreneurs to develop business plans and investor presentations for early-stage companies commercializing technology innovations developed at Georgia Tech

Managed the production operations of the Invoice Harbor platform, an electronic invoice payment and processing AP outsourcing solution in a SAS70, Level II environment

Responsible for application development and process automation, integration, and enhancement projects

Worked with software engineers and product developers to create new product requirements for a consumer oriented, online financial account aggregation service