Ben Mills Email & Phone Number

Maroochydore, Queensland, Australia

Maroochydore, Queensland, Australia

Currently working for BCF Maroochydore as a customer service professional. In my current role I have the opportunity to ensure each and every one of our customers receive amazing customer service and leave the store with not only a great product but knowledge and experience.In February 2021 I was fortunate to receive team member of the month for my.

Brisbane, Australia

• Virgin Australia Airlines Pty Ltd is one of Australia's largest airlines, with a team of over 9,500 people flying to over 45 destinations across the country and internationally to more than 600 destinations. As the.
• Built genuine and professional relationships with teams and created an environment that values constructive feedback.
• Delivered the Better Leadership 3.0 courses for the on-board leaders in Brisbane in 2019 as a leading facilitator and Better Leadership 2.0 courses in 2018 as a co-facilitator.
• Achieved an overall leadership score of 91 per cent – the highest score across Queensland and New Zealand, with a score of 96 per cent for exhibiting behaviours in the best interests of the organisation, 94 per cent in.
• Facilitated and implemented the Cabin Crew Emergency Response Plan, overseeing the nationwide operations of the Cabin Crew department whilst delivering mock drill training to improve responsiveness to large-scale.
• Successfully managed operations as the Manager Cabin Crew for Brisbane and New Zealand on two occasions in 2019 and 2020.

Brisbane, Australia

• As a Cabin Crew Team Leader taking on a Relief Leader for Crew Development role, I was chiefly responsible for facilitating the development of the Cabin Crew and providing proactive and focussed leadership to a large.
• Received training for emerging leaders and completed monthly modules.
• Filled in the Leaders Crew Development team when members were on leave.
• Supported the communication between Cabin Crew online and the leadership teams, acting as a liaison point.
• Provided training and coaching to ensure that Virgin Australia’s values and standards for behaviours and performance were promoted by the Cabin Crew at all times.
• Demonstrated a genuine, caring, inclusive and passionate approach to team leadership.

Brisbane, Australia

• As a Cabin Supervisor, I was chiefly responsible for ensuring that the crew members on assigned shifts perform their daily activities safely and efficiently as well as the on-time departures of aircraft.Notable.
• Collaborated with the Cabin Crew Leadership team to deliver a project to increase Velocity Frequent Flyer programme memberships – and leveraged the experience to implement change on-board with the Cabin Crew.
• Contributed to the implementation of iPads for Cabin Supervisors, working with the Cabin Crew systems team to reduce wastage and streamline feedback.
• Managed an emergency landing in 2013 as the Cabin Supervisor, the experience of which was incorporated in the 2014 Non-Technical Skills training course for all cabin and flight crew.
• Received five Service Excellence awards and nominations for two Brand Ambassador awards.
• Worked with the Virgin Australia’s Safety Department to develop effective ways in dealing with non-normal events, including delivering Reduced Cabin Preparations.

Brisbane, Australia

Brisbane, Australia

Sunshine Coast, Queensland

• Winter Wakeskate Wonderland was a bi-annual sporting event held at numerous venues on the Sunshine Coast, running three days with professional and amateur competitors coming from the Philippines, US, New Zealand.
• Ensured the successful delivery of the sporting events whilst liaising with the organising teams, sponsors, and sportsmen to ensure service quality.
• Led teams to oversee the event rollout and implement marketing strategies through promotional activities.
• Managed budgets and monitored financial performance.

Queensland, Australia