CLINICAL APPLICATIONS AND PHARMACOTHERAPY: • Counseled patients on medication, including its side effects, drug interactions, and consideration of cost-benefit analysis. • Proactively offered clinical and wellness services such as immunizations, over-the-counter therapy recommendations, drug utilization review, and disease state management. • Developed and implemented protocols for safe and responsible narcotic dispensing. PHARMACY OPERATIONS AND BUSINESS MANAGEMENT: • Managed time and resources to meet company-wide metrics, including PDC80 (adherence), ready-by-promise time (efficiency), NPS (customer service), and targeted compliance score. • Improved prescription counts by 10-30%, year after year, for four years as pharmacy manager. • Managed inventory for the Worcester district for each new COVID-19 vaccine rollout. CUSTOMER SERVICE AND COMMUNICATION: • Listened closely to patients and created meaningful relationships that facilitated open dialogue about their health and medication use. • Connected with other healthcare providers including physicians and nurses to clarify prescriptions to improve safety and clinical outcomes. • Helped patients and providers navigate through barriers such as drug shortages, insurance changes, high copays, prior authorizations, adherence barriers, and transitions of care. • Developed strong working relationships with other pharmacy managers and trained new pharmacists and technicians for the district. PERSONAL AND PROFESSIONAL DEVELOPMENT:• Built unique relationships with each coworker and helped them develop and achieve their personal goals, including leadership and management skills. • Precepted IPPE and APPE students from Massachusetts College of Pharmacy and created assignments to develop clinical knowledge and skills. • Wrote letters of recommendation for employees and students who were pursuing higher education, pharmacy residency, or other employment opportunities.

Preceptor: Samantha Klingman, PharmD• Provided diabetes education and optimized medication regimens using SMBG and other information collected from patient interviews• Developed monitoring plans for direct-acting oral anticoagulants or warfarin and adjusted warfarin dosing according to treatment algorithms• Conducted medication reviews as part of an interdisciplinary team to care for veterans who were referred to the home-based health care program

Preceptor: Sam Trask, PharmD• Collaborated with community mental health site coordinators to provide care for those in behavioral health and addiction treatment communities• Packaged and delivered medications in accordance with the Massachusetts Medication Administration Program (MAP) Policy

Preceptor: Sarah Jones, PharmD• Evaluated MD plans for antimicrobial use including the indication, dosing and frequency, duration, and use of therapeutic and toxic monitoring parameters• Answered specific drug information questions from ID attendings and fellows using pharmacy resources including drug compendia and the literature

Preceptor: Jimmy Berghelli, RPh, MS• Completed medication reconciliation on newly admitted patients• Counseled patients on food and drug interactions with warfarin• Presented recommendations to pharmacists using daily IV-to-PO, renal dosing, anticoagulation treatment, and DVT prophylaxis reports

Preceptor: Anupma Randhawa, PharmD• Worked with the Medical Communications, Neurosciences team to review materials for medical accuracy• Researched, developed, and delivered a presentation on the management of personality disorders• Developed a slide-deck on the management of co-morbid ADHD and psychiatric disorders, for use by medical science liaisons

Preceptor: Kevin McNamara, RPh• Processed, filled, and dispensed prescriptions• Recommended nonpharmacological and pharmacological treatments to patients with common maladies

Project: Evaluation of the impact of a social media-focused intervention on reducing mental health stigma among pharmacy studentsHead Researcher: Michael Douglass, PharmD• Designed an intervention to improve pharmacy students’ attitudes towards reducing mental health stigma• Developed scientific posters for the Northeastern's Research, Innovation, and Scholarship Expo (RISE) and the American Association of Colleges of Pharmacy (AACP); Presented poster at RISE:2017• Assisted in writing and editing manuscript for the American Journal of Pharmaceutical Education

Preceptor: Amy Hellinger, PharmD• Filled, checked, and delivered medication carts• Compounded non-sterile oral suspensions in accordance with USP <795>; reconstituted oral antibiotics• Prepared daily liquid oral medications syringes with appropriate pediatric doses• Delivered narcotics to Pyxis machines; refilled and maintained Pyxis machines• Prepared sterile admixtures and non-admixtures in accordance with USP <797>• Trained new technicians or interns as necessary

Preceptor: Cheryl Silva, PharmD; Alan Kaul, PharmD• Counseled day-surgery and pain clinic patients on the safe use of narcotic medications• Counseled urgent care patients on use of inhalers, antibiotics, ophthalmic/otic agents, and other medications under pharmacist supervision• Restocked and maintained OmniCell machines in the surgery suites and clinics• Assisted patients and PACU nurses with any other medical information questions• Assisted in managing inventory of the pharmacy, OmniCells, and Gillette code kits

Project: Northeastern Smoke-Free Policy EvaluationHead Researcher: Wendy Pernal• Collected data to assess smoking trends on campus• Developed and executed an intervention to encourage smokers to comply with the new smoking policy• Created and facilitated focus groups to evaluate the impact of the policy