Ben Mole Email & Phone Number

I collaborate with a multi-disciplinary team to create digital clinical resources such as comprehensive patient searches, dynamic templates, patient status alerts and regional referral forms on the clinical systems SystmOne and EMIS. I support in progressing a range of projects through the project life-cycle, from initiation to closure. I have recently began redeveloping the Clinical Digital Resource Collaborative (CDRC) website, creating webpages that provide an overview of available resources along with helpful guides.

Hexham

As a Fitness Instructor, I instructed a variety of customers on how to perform specific exercises in a safe manner while informing them on their health, movement, and performance, benefit.I also worked as an Exercise Referral Instructor, conducting initial assessments on a diverge range of clientele referred from the NHS, designed and adapting exercise programmes based on their medical condition and/or reason for referral to improve their quality of life and independence. Finally, I volunteered to assist and lead numerous fitness classes such as Spinal Rehabilitation and Cardiac Rehabilitation with clients of varied personal fitness, age, limitations and targets, which enabled me to become adaptive to changing and challenging circumstances.

Newcastle Upon Tyne, United Kingdom

Completed 80 hours of voluntary work while on placement at the Clinical Ageing Research Unit. In this role, I collaborated with a small team to analyse gait cycle data using Vicon Nexus software which aided in Dementia and Parkinson's Disease research while further improving my understanding of such neurological conditions.

Hexham

I began my employment at Wylam Garage as a Service Advisor to develop my automotive knowledge and understanding prior to moving to the sales department as a Car Sales Executive.I utilised my people, interpersonal and communication skills to maintain and establish new business for Wylam Garage. By actively listening to the customer, understanding their needs and requirements I was able to identify, recommend and highlight key features of the vehicle that met their specifications, prior to undergoing negotiations to maximise sales potential while exceeding the customer's expectation. This resulted in sales target being continuously achieved. I improved the Social Media presence of Wylam Garage by posting engaging content and reaching out to users which ultimately increased the number of people who 'Liked' the Facebook Page.

Hexham

During this role, I took the initiative of promoting available products and the latest deals which was beyond what was expected of me in this role. Resulting from myself, and my colleague's effort, the phone shop exceeded their weekly and monthly sales targets. I strived to ensure customers received the best possible deal and/or phone that met their requirements, whilst confidently answering any queries the customer had.

Hexham

I developed my time-management and organisational skills in this role, as I had to manage numerous priorities with conflicting demands to ensure the department ran effectively. I continued to maintain a professional demeaner in challenging circumstances, while ensuring I kept my level of customer service at a high standard. I was rewarded with numerous customer service awards during this position resulting from providing exceptional customer service. This led to being part of the Tesco Customer Service Team which aimed to improve the customer service of Tesco employees throughout the store.

Hexham

During my temporary period as Team Leader, I designed and implemented a cleaning schedule, produce quality check and initiatives which improved the staff's level of interaction with the customers. This resulted in increased sales of low selling produce, an improved department customer service score from 35% to 90% and an improved customer perception of the quality of the fruit and vegetables from 35% to 85%. This role enhanced my Leadership Skills, Time Management, Communication and Customer Service skills.

Master'S Degree, International Sport Management, Distinction

Bachelor Of Science - Bsc, Sports And Exercise, First Class Honours

Education record

A Level: Sport Science (Distinction), Business Studies (C). GCSE: English Literature (B), English Language (C), Mathematics (B), Science.