Part of the Senior Leadership Team with primary responsibility for:• Leading teams including 30 sales, partner and relationship professionals accountable to region-based growth through member/customer/partner retention and acquisition. • Accountable for 100’s of B2B relationships including well known corporates, government and industry entities and executing commercial and multi layered relationship management plans with metricated KPIs. • Owning and developing Brighter Super’s partner and stakeholder network to ensure enhanced distribution, performance and adherence to all regulatory, risk, financial and contractual obligations. This includes sponsorships, paid marketing platforms, distribution partners, industry associations and member-based organisations.• Represent the organisation with partners, industry associations and employers to ensure senior relationships are embedded, decision making is transparent, and influence is applied to reach commercial outcomes. • Complete customer segmentation analysis and develop acquisition and retention models that are deployed through sales teams and partners to target customer cohorts.• Develop and own the implementation of the Advice and Sales strategies including measuring outcomes, delivering region-based sales plans and leveraging our employer and partner relationships for growth. • Ensure risk management and compliance is applied to all external relationships, new initiatives and partners along with associated OpEx management.

The Relationship Management team ensures the development and maintenance of strong and supportive relationships with employers and key external stakeholders along with the delivery of partnership and sponsorship programs. By building successful relationships we deliver high levels of employer and member satisfaction and retention while maximising value from our partnership, sponsorship and community engagement programs.

Responsible for establishing and then leading LGIAsuper's B2B Relationship Management team that focused on developing both strategic and operational relationships with our customers. This includes developing and executing service delivery initiatives that improve member and employer retention and building ongoing stakeholder support for the Fund.

Senior manager who led the teams responsible for financial advice services, member service delivery and retention along with management of fund operations and projects. Overall the role takes accountability for ensuring agreed strategies, objectives and key performance indicators are implemented into members services and that there is continual operational and service improvement along with superior member retention.

Senior Manager with responsibility for multiple teams who provide member education, contact centre, single issue or comprehensive financial advice services to Energy Super’s members. Responsibilities also included managing the relationships and business development with Energy Super's employers, and other key fund stakeholders.

Senior manager responsible for the fund administration and contact centre functions. This included accountability for overseeing administration of ESI Super's superannuation, pensions and insurance products. This included driving business enhancements, process improvements and compliance requirements to ensure we met the increasing service expectations of members, employers, clients and other service providers.

Responsible for responding to new/emerging product and service needs and providing product profitability focus in conjunction with the Administration areas to direct technology innovation using a top down approach.

Multi – state business unit with responsibility for high net worth employer administration relationship, employer payment/transactional efficiency and web solutions for CitiStreet clients

Managed a a large team responsible for providing wide ranging administration and transaction services to members of multiple superannuation and pension products and funds.