Ben M. Email & Phone Number

World Rugby is the international federation for the sport of rugby union. In addition to its governance functions, World Rugby organises several major international tournaments and events, such as the Rugby World Cups (women's and men's), the annual Rugby Sevens Series, IOC Rugby Sevens and the developmental Women's WV international tournament.In my role, I have responsibly for information and cyber security across the whole organisation which includes governance, risk, engineering and operations.

Manchester, Gb

The Hut Group PLC - is a British e-commerce retailer company headquartered at Manchester Airport, England. It operates over 100 international websites that take brands direct to consumers through its proprietary e-commerce platform Ingenuity.At THG, I designed and built an enterprise-grade Cyber Security team. Often deputising for CISO on strategic and risk management. Accountable for the Global Technology Security including SecOps. Responsibility includes securing a vast network across EMEA, APAC, and US, monitoring 30+ internal brands and 300+ clients on our e-commerce platform. Leading a team of 35 specialists split between managers, architects, analysts and engineers.Capabilities Overseen:- Incident Response- Vulnerability Management- Cyber Threat Intelligence- SOC / Blue Team- Offensive Security / Red Team- Security Architecture- Identity and Access Managment- SIEM / Detection Engineering- System Hardening and Configuration- Security Operations Governance

Manchester, Gb

Manchester, England, Gb

wejo PLC - wejo ADEPT's powerful insights and transformational data are designed to accelerate new propositions and business models across a wide range of marketplaces. wejo ADEPT offers simple and seamless access to rich connected car data through real-time data streams and advanced analytics.At wejo, I was responsible designing, developing, implementing a comprehensive security service management strategy through significant global growth and technical change. Created new operating model incorporating operations, engineering, and architecture.

Crewe, Cheshire, Gb

EMaC Ltd part of the Innovation Group is the UK's leading service plan provider, with a live book of over 1.6 million customers and 15 of the world's leading manufacturers trusting us with their good name. Partnered with vehicle manufacturers and dealerships to ensure that the owner's post-sale experience is the most rewarding possible, in every aspect.As Head of Information Security, I had overall accountability for company-wide risk management and delivery of compliance to regulatory standards using frameworks such as NIST, ISO27001, PCI-DSS, and SANS. Furthermore, I led a specialist compliance team with the primary objective to deliver GDPR across EMaC. I regularly liaised with senior management and the executive board to educate them on the benefits of good security practice, changing cyber threats and a risk based approach to committing resource.

Manchester, Greater Manchester, Gb

Planixs is one of the leading UK Enterprise Fintech & ranked highly in North West technology sector. Innovators in cloud-based business analytics, intelligence and optimisation solutions.At Planixs I was given the responsibility to build and lead the Global IT Service Management team, this function provided 24 hour, year-round, Service Assurance covering EMEA, APAC and US regions. I was accountable for all elements of the IT Service Management lifecycle including the long-term strategy of the team. I developed close partnerships with existing service providers and improved the agreed Service Levels, for which I was responsible for defining, tuning and maintaining. I had successfully established new supply chains to ensure competitive pricing for hardware, software and licensing. I was constantly promoting a culture of continuous service improvement and often encouraged the team to challenge the status quo.I independently defined the direction of IT service for the next 2-years – owning and executing the strategy. I had leadership and management of the whole service and operational teams including annual objective settings and appraisal.Responsibilities:• Management of services for several FTSE100 clients.• Production of global IT support contracts and comprehensive service level agreements.• Proactive approach to client/supplier service reviews, customer satisfaction and continual service improvement.• Contributor to business strategy and growth, including new products, services and propositions. • Provided expert insight and analysis into IT Service Management on themes, trends, issues and risks.• Accountable and responsible for ensuring new services meets acceptance criteria and agreed levels of service.

London, Greater London, Gb

British Transport Police is a national special police force that polices railways and light-rail systems in England, Scotland and Wales, for which it has entered into an agreement to provide such services.At BTP I was employed as Senior Incident Manager within technology. I was responsible for the implementation and establishment of Service Assurance processes within an enterprise infrastructure environment. I was the centralized point of contact across the national police force for major system outages (MSO); to ensure operational effectiveness I was given complete autonomy and authority to re-align the Service Support functions to the core business model.I evaluated processes, escalations and operational procedures to identify gaps in knowledge or tooling to help improve technology functionality. I would often promote cultural change towards pro-active functions including capacity, availability and security. Due to the criticality of the role I often liaised with stakeholders from the Home Office, Department for Transport and Metropolitan Police related to service operational issues.

Manchester, Gb

Listed as one of the UK’s No.1 online car finance specialist Zuto work with a large panel lenders to offer people access to over 60 car finance products.At Zuto, I independently evaluated existing practices and processes, challenged workflows and served as a subject matter expert and visionary that brought innovative solutions to Zuto. I developed a long-term, multi-year business plan for service management which aligned with the overall IT strategy.I lead the specification of the current and desired state for the service management landscape, identification of gaps to the desired state, investigation of new technologies to simplify service delivery, as well as create a structure for the ITSM toolset.

London, London, Gb

LateRooms.com is a hotel reservations website providing discounted accommodation throughout the UK, Europe and the rest of the world.Working within a continuous delivery and agile environment; I had the responsibility for Incident and Problem Management across EMEA and APAC regions. As Incident Manager, I played a critical role in the resolution of business impacting technology based incidents. Managing severe and major impacting incidents, primarily involving large scale infrastructure or high-risk data/application issues. Coordinating real-time service restoration with multiple subject matter experts and driving the resolution of business outages.As Problem Manager, I would undertake post incident reviews, with the focus on identifying process or operational improvements. Ensuring that standardised methods and procedures are used for efficient and prompt handling of all high severity problems in order to minimise the impact on service quality.

London, London, Gb

London, London, Gb

Databax offer Managed IT Solutions located in a World Class Tier 3+ data centre, delivering a full range of Hosting and Cloud Solutions, Enterprise Grade Connectivity, VOIP & Mobile Telephony and many other IT Services.