Benjamin Muller, Mba Email & Phone Number

Sherwood, OR, US

Olympia, Washington, US

Leading an organizational transformation program to develop, prioritize, and execute on a renewed vision for the Department of Services for the Blind (DSB) Vocational Rehabilitation services to better equip and support people with visual disabilities to gain and retain meaningful employment.

Olympia, Washington, US

Leading a cross-department and multi-organizational program team on behalf of the Secretary and Deputy Secretary of Washington Department of Corrections.

Energy > Changes > Velocity.We energize your organization with agile strategic planning & execution, data-driven analytics and AI, and transformative digital capabilities.

Redmond, Washington, US

• Prepare, lead, and take actions within CVP and Sr. Executive Rhythm of Business reviews for relevant strategic initiatives.
• Creation, framing, and governance of Strategic Initiatives and Programs achieving Microsoft's Connected Customer Experience business strategy including developing business cases articulating business value aligned to.
• Lead cross-organizational program teams focused on transforming the experience for our customers across Microsoft, through complex program execution, change management, and landing to our field roles including.
• Definition, tracking, and governance of Objectives and Key Results (OKRs) for organizational and initiative performance in support of Sr. Executive Leaders.

Redmond, Washington, US

• Led design of customer-centric Customer Success Planning and Consumption Execution components of the Microsoft Customer Engagement Methodology; the global customer value-creation standard for all Microsoft Sales.
• Partner with Software Engineering to define, refine, and validate requirements supporting new business design.
• Prepare, lead, and take actions within executive CVP Rhythm of Business reviews for relevant strategic initiatives.
• Collaborated with user research and customer experience teams and vendors; led collaborative vision setting, solution design, and experience design workshops.
• Co-created and delivered strategic account consumption planning workshops to the top 100 strategic enterprise account teams (Account Executives, Technology Strategist, Customer Success, Cloud Architect) in the US.

Redmond, Washington, US

• Led the design and implementation of Microsoft's Unified Support Delivery Methodology, evolving the enterprise architecture to achieve Microsoft's new strategic direction articulated in clear, actionable business.
• Led implementation with agile product management methodology using Aha! and Azure DevOps.
• Partnered with Finance to build and adapt global financial models for COGS, capacity, and revenue based on design.
• Led the development, pilot, and early deliveries of the Methodology Academy, which was delivered globally to 3,000 Technical Account Managers to ensure the field organization's operational readiness.

Redmond, Washington, US

Grew Premier Support with client management in Technology, Automotive, Utilities, Financial Services, and Education, consistently achieving high customer satisfaction, retention, and revenue growth with Cloud & Productivity services.

Portland, OR, US

Over the years I have taught Computers In Business; XHTML, Marketing, MySQL, VBScript, and Active Server Pages. I enjoy teaching in person and online.

Lake Oswego, Oregon, US

• Directed a professional services team through agile technical delivery of Cloud and On-Premises Enterprise Data Warehouse & Business Intelligence applications, Productivity solutions, and custom Line-of-Business systems.
• Built a new BI & Collaboration consulting services practice in a challenging competitive environment into a majority of CSG Pro's Revenue and Sales Pipeline.
• Client management, practice service offerings design, and execution of Go-To-Market campaigns, proposal development, and RFP responses in partnership with Sales & Marketing.
• Drove business development as a Microsoft Partner through 30+ events.

Beaverton, Oregon, US

• Directed a team of hardworking software engineers to innovate, design, develop, and manage a portfolio of business-critical applications resulting in significant value creation for the financial services start up with.
• Loan application auto-decision and origination website, web services, and customer service user interfaces with PCI compliance.
• Complex data processing engine to ingest and onboard millions of customer records, as well as credit bureau and vendor demographic data.
• SQL Server and Analysis Services data warehouse and analytical data marts for business reporting and insights for leaders.

Lake Oswego, Oregon, US

• Developed innovative analytical and client management capabilities for organizational leaders.
• Significantly improved the value of deployed contact management technology by optimizing contact routing and staff scheduling, resulting in increased profitability per contact.

San Francisco, California, US

Master Of Business Administration (Mba), Finance, General

Bs, Marketing